-
February 2024 by Gina R.
Aaron gave us excellent customer service today, that was professional and experienced. My partner was measured and shown a lovely selection of beautiful fabrics and designs. The sport coat we chose, was reduced by 75%, a real value for the high quality. All of the items will be tailored and ready to pick up next week.
-
January 2023 by Hayley W
My fiance and I went in to see their suit options for our upcoming wedding. We were enjoying browsing the store until we were approached by a woman who works there. She asked what we were looking for in which we asked if they carried white vests. She and the other employee (male) said no but, could rent. We wanted to buy one so we said no thanks and were going to leave. We thanked them for their time but as we were leaving the lady scoffed at my fiancé and looked at him with a very judgmental look on her face as if we couldnt afford anything anyway. Both employees at this store come off as very prejudiced and made us feel uncomfortable.
-
November 2020 by Patricia Settember
Nice men's clothes...too bad they are closing...pricey!
-
January 2020 by Stephen Nicholas
Too drawer men's store. I purchased a beautiful blue sport coat. The two staff members were helpful. Both castial and dress attire. Pricey, and you can see and feel it.
-
December 2019 by Annika G.
We've shopped at this Patrick James for years and frankly the customer service has gone so downhill. We have been in 4 times in the last 3 months ordering a suit and picking items for our wedding. The staff have not been in tune with any of their product or selection, and don't seem to care whatsoever. We have gone in multiple times, only to realize our order was never sent to their production team. We had to change our wedding plans because of this and they were not understanding. There needs to be a large adjustment in staffing and customer service. We will never be returning to this store again.
-
December 2019 by Annika N.
We've shopped at this Patrick James for years and frankly the customer service has gone so downhill. We have been in 4 times in the last 3 months ordering a suit and picking items for our wedding. The staff have not been in tune with any of their product or selection, and don't seem to care whatsoever. We have gone in multiple times, only to realize our order was never sent to their production team. We had to change our wedding plans because of this and they were not understanding. There needs to be a large adjustment in staffing and customer service. We will never be returning to this store again.
-
November 2018 by Patty Snow
Awesome place, great customer service.
-
September 2018 by brian e.
This is the place we've been looking for! We stopped in for some wardrobe updating. Aaron took excellent care of us. He was attentive, responsive, solicitous, has an excellent eye, and paired several great pieces to get us exactly where we needed to go. He even made a great cologne recommendation that worked for our look. I wish we traveled through Reno more so we could do our shopping here with Aaron. It was easy and delightful, and most importantly it did not feel transactional. The store has an excellent stock, and you just have to be patient because everyone gets the full attention of their attendant while working with them. We had time to spare and it made the experience that much better.
-
March 2018 by Karen F.
The people who work here are very nice and one man in particular (Erin or Aaron) is as sweet as they come and very helpful. I always look for him when I walk into the store. He is down to earth and friendly without having that snooty persona that can be common in some higher end stores. He is personable and shares his humor with customers to maintain an environment that is relaxing and inviting. The first time I met him, he answered several questions for me as well as provided suggestions for challenges I had finding gifts for individuals of certain sizes. Since then, I've taken others into the store who had no desire WHATSOEVER to go in and they've ended up buying things and walking away with a different perspective on the Patrick James organization. I encourage those who are looking for a nice suit or even a casual shirt to at least take five minutes and give the place a try. I too am guilty of reading the book by its cover but felt compelled to write this review to share my insight and experience. I have not been pleased with the customer service at other suit stores but at this store I was greeted quickly and provided with one-on-one assistance from an employee who was very knowledgeable in their product line. They have a nice clearance section in the very back of the store with a good selection of items too. They currently have an individual who also does alterations. If I need a gift...I will most likely go here because the quality of their products makes a statement to the receiver.
-
February 2018 by Jason Smith
Great place to shop, especially when items are on clearance! I purchased the best leather jacket I've ever seen from this shop and I absolutely love it. Mike and Samantha are both very knowledgable and helpful.
