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January 2024 by Kris S.
One of the few gyms in Reno open 24hrs. Be prepared to see a lot of people doing workouts the "wrong" way. But what can u expect for a $10/ month gym. One thing to add is if u sign up for the $10/mo membership and u decide to cancel be aware of a buyout fee. It was never discussed that there would be a cancellation fee when signing up.
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December 2023 by Paul O.
My car was stolen here, and the staff actively interfered with the police investigation
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December 2023 by Pardeep Sangha
The lady works here name GEN is weird, is a kind of racist. She was so annoying didn’t let us work out peacefully. It was 1 AM morning and she was irritating us without any reason and activating lunk alarm without any reason. We talk to other guy and ask him to check cameras what we did wrong, why she was doing like that. Very disappointed from staff. No sense
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December 2023 by Manjot Sandhu
I drive semi and i go to different locations of planet fitness all around in states . I would never recommend anyone to come to this location. This is my worst experience with any of the location of pf . The lady work here name Jen ( blonde hairs ) around 1:30 am on 21st December 2023 . She was so annoying and when i was drinking water she started turning on lunk alarm without any reason. In last 3 years with PF this is my worst experience. Zero customer service.
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December 2023 by Riley H
When you have people sign up online but the only option to cancel is go in person or mail a letter is really messed up. The manager I talked to today said it was my fault for not reading the terms and conditions as if this is the normal for cancelling a service. Ended up doing a stop payment through my bank. I will never sign up for a planet fitness again in my life.
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December 2023 by Jack M.
I typically go in every night around 9 to 11 o'clock in the night typically the staff are very nice but on Tuesday, December 12. The lady work at the desk with pink hair was very rude to me and yelled at me when I was trying to be apologetic when I accidentally place the plate down hard She was screaming saying she'll kick me out saying she doesn't care what I Have to say when i was trying to apologize. She was so disrespectful it's so upsetting.
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November 2023 by Doug Nutton
Great facility and awesome equipment. My complaint is that people sit on machines in between sets (I guess) and stare at their phone, tying up the machines for extended periods. Last week, a guy camped out on the hip sled for my entire workout, 50 minutes. It wears you out. Just stay home and do nothing there.
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November 2023 by gabriel darby
Visited from out of town and the staff was awesome. My gf and I had great workouts here
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October 2023 by Rob (itsrobvega)
I love this gym, not because it’s close to my house. It’s because it’s always clean and there’s plenty of machines so you’ll never have to wait to do your thing.
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October 2023 by danielle christenson
I wish they had more smith machines or a larger area for free weights. It is always so packed when I can go after work and they never have smith machines available and the floor to do free weights is always packed too. Still love going here though!
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October 2023 by Joy Anthony
The staff is great, facility is kept clean. One critique I have for this location is that when something is out of order, it stays out of order for a long time.And I have a critique for the PF chain as a whole: what the heck is up with the “Express Workout” zone?! Nobody uses it; it’s such a massive waste of space. Meanwhile, we all have to carve out a corner or empty wall to plant a mat if we wanna do stretching or warm ups. This gym needs an empty stretching room with mirrors, like other gyms have.
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September 2023 by Xochitl O.
The guys at the front desk took time to help me find an iPad I left behind. Thankfully someone turned it in but it made all the difference to have those guys helping me look. They have NO idea how much that meant to me. 10/10 on the guest services.
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September 2023 by SM
JUST WENT IN ! GREAT GREAT MANAGER AND AM SHIFT GUYS. Let me tell you. I transferred from CA to here now Reno ! Welcomed me with a great tour and friendly Convo. If you need a fun and caring group who explains things and calls other gyms to transfer your service well you've won hands down. Great pricing ? stickers and clean clean location. Thanks guys see you soon. Sandy B ?
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September 2023 by Angel U
Update: Thank you for making it much cooler in the facility. I’ve been here twice since my last review and you can really feel the difference.ITS SUPER HOT LIKE SUFFOCATING HOT. IF ITS 100 DEGREES OUTSIDE THEYLL ONLY MAKE IT 10 DEGREES COOLER
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September 2023 by Tony Marquez
Great facility! Clean, equipment is well maintained and in working condition.
