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October 2023 by Bear
One of the best banks in the area love working with them. Matt Baca is top of the line handles his business quickly and efficiently.
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November 2022 by Ben Barela
Your right about cashing checks at this bank. I'm a paint contractor I had a personal check from a costumer I know. They said the signature wasn't correct. Implying that the check was fraudulent. I will be talking will my attorney Spoke with Kyle Whaley. Whom told me this accusation He said the amount was to much and that they don't have to cash check. They vare definitely racial profiling hard working Spanish Americans. I'd advise anyone who banks here that's from Latin culture go to another bank.
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October 2022 by Diana Ortiz
I went there today, 10/17. I think her name was Lucy. She was racially profiling me. It took 20 mins to cash two checks. She called several people to confirm the checks were good. She was very rude and racist. This is why I would never bank there. If you aren't white I don't recommend Plumas Bank. So embarrassing trying to contact my employer to verify the checks. My employer had to call from California to verify the checks. Then she told me this will happen again, if I come in.
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September 2022 by Shawna Ledford
I use Plumas Bank for my personal banking & business banking. From day 1 I have always been met with a smile and eagerness to solve whatever issue I may be having. Aaron W., Revenna, Tyler, and Gurveer in the Redding branch are an amazing group of people! Customer service is 2nd to none!From the business stand point, the ladies in back office are THE BEST! Cassie and Monica always answer with a smile and are quick to assist regardless of the situation! I am sure there have been days they wished us not a customer (wink wink), but you would never know. The back office team is truly an asset to our business! I can not put in to words my thankfulness for their knowledge and consistent communication!If you're looking to make a move, Plumas Bank is your best choice!Thank you teams for all you do!
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March 2022 by Emma Rose
I always have a problem with my bank card and every time I call they are no help
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November 2021 by Ismail Al-burrawy
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June 2021 by George B.
Great local bank, I just wish they had additional locations in Reno. The staff is always very helpful and they are conveniently located throughout Northern California
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May 2020 by Yuniel Sotomayor
(Translated by Google) Very good(Original)Muy buena
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April 2020 by DORI MOSELEY
Kyle and all of the employees at the Meadowood Branch go above and beyond in terms of customer service for a bank. Every time I go in there, I feel like I’m greeted by a welcoming committee! They know my kids, my grandkids, and they remember if I’ve taken a vacation and where I’ve been! When our company needed a line of credit, Kyle handled the entire transaction so our part of the paperwork ended up being a piece of cake.Whenever I tell people about some of the services that Plumas offers, they are amazed! Customers are seated in comfy armchairs in front of desks instead of teller windows and all transactions are handled by incredibly competent people who are not only extremely knowledgeable about all things bank related, but they are also nice and personable and fun, to the extent that you wish they were part of your bar-hopping circle of friends!Thank you Kyle and staff for making the regular chore to visit my money problems, actually something I look forward to!
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October 2019 by Cheri A.
I went in to look at opening a new checking account. I find out they are closed on Saturdays & they don't give out a temporary debt card!!!! no free checking with payroll ACH deposits! Senior discount is only $1.50 off from regular account fees!! For get it. Keep the hunt going..
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May 2019 by Tyler Martin
Far and away the best bank. Kyle and team care about their customers and provide a genuinely positive experience. I finally understand how someone could enjoy banking.
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May 2019 by Adina Muskat
I've had some real banking nightmares in the past but Plumas and their employees are a real gift. Kyle is amazing and knew me and my business partners by name after just one visit. You're not just a customer, you actually matter to them and they do a great job showing it. Super happy and will stay with Plumas for as long as possible.
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July 2018 by Johnny S.
This location is awesome! Rob and Lucy were great to work with. If you're used to a typical bank experience, prepare to be wowed! The national banks have just lost it and Plumas is a breath of fresh air. This is how people should be treated at their bank. Finally someone in the industry is catching on to how consumers want to be treated.
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January 2018 by Susan W.
Plumas bank is the best. People are customer friendly and very helpful with every request. We started with an account in Chester and moved to Reno. Both locations have great people!!!
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December 2017 by Danada M.
As I entered the bank today I was greeted by 2 amazing harpists playing Christmas carols. After watching in amazement for a moment I sauntered over to my cushy SEAT at my tellers desk and said to my teller "There simply is no other bank like Plumas. People have no idea how different this bank is, do they?" And she agreed "No they don't!" While she was handling my transactactifon I got up and visited the tray of cookies where I selected a super thin mint Oreo...I didn't know they existed. As I turned around from the cookie plate I was asked by a different teller if I'd like a Latte or something else...? Is this just an unusual day at Plumas Bank? Not really. Yes the live harpists are likely just a Christmas event but as for the cookies and refreshments, the ever present smiles, the cushy seats at the tellers desks, NO LINES, and the general feeling that I'm coming to visit friends instead of transact business...well, that is the normal daily experience of banking here. They also have fundraisers for needy organizations and accept donations when there are food drives and clothing drives. There are NO stuffy banker types in this branch. Everyone I've met is awesome! I do not understand why this bank doesn't have lines of customers backed out the doors. At some point, when the secret gets out, that will likely happen and I will regret writing this review! Until then I will continue to feel that there is NO OTHER BANK LIKE THIS BRANCH. You simply have to go in and check it out for yourself.
