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November 2025 by Michael Genard
we went to the store on 10/11 to order 2 chairs for pick up in store between 10/25 to 11/2. it was in transit when we ordered the chairs we needed for the holidays.They changed , the status a few days ago fir still in transit but delivery between 11/24 to 12/3. We went just back to the store for refund and the store manager told bus she can't do it until the chairs are in store. she connected me to their customer support and he was telling me the same story. I asked to talk to a manager but the manager will not talk to me and the rep said we should wait for the chairs to arrive in store for the store to refund. interesting company policy , they took my business not question asked but they will not do a refund when they are clearly at fault using their policy as excuse. Sad. No guarantee they will not push the delivery date again and I will be in limbo ago. Not great customer service!
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August 2025 by Joanne Reding
Only 2-3 shoppers when I stopped in and zero customer service to help or answer questions. Small store - Didn’t even offer suggestions to go online for more options…..total DUD….. No thanks.
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June 2025 by Lindsey Lent
Sharon was exceptional during my trip to this Pottery Barn. She was incredibly helpful in assisting with a big order of last minute items. She was so sweet and made my experience easy and stress free!
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June 2025 by Jenna Rose Madrid
The Reno Pottery Barn team is wonderful, but Sharon W. truly stands out. She made my entire experience easy and enjoyable with her incredible knowledge, kindness, and attention to detail. Sharon helped me track down items from other stores so I wouldn’t have to wait months, and guided me through every step of the ordering process. Whether you’re trying to match a design style, identify a piece from a photo, or just need expert advice, she’s your go-to. Don’t miss the chance to work with her, or even just stop by to say hello!
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June 2025 by Brian Ferrari
If you’re visiting the Pottery Barn in Reno, the entire team is fantastic—but Sharon W. is truly exceptional. She’s incredibly patient, helpful, and knowledgeable, and she went above and beyond to help me with my order. Sharon tracked down items from other stores so I wouldn’t have to wait until the end of summer, and made the whole process smooth and stress-free. Her dedication and customer service are unmatched. Make sure you go see her if you need help with design, identifying items from photos, or even just to say hi—she’s the best!
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February 2025 by Melissa (Blaire Bear)
Superb customer service and excellent products. Despite my difficult schedule with my work, the design specialists/customer service agents were very understanding and incredibly helpful. Thank you!!
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January 2025 by Sheila Wilson
Normally I love Pottery Barn but this store was hands down the worst experience. We were in there for 30-40 minutes looking at various pieces, taking photos, looking at fabric swatches, etc. In other words, it was obvious we weren’t browsing. Not one person ever asked us if we needed assistance! The only acknowledgment we received was a snarky answer to a question followed by a dirty look. Lucky for me I know how to navigate the website and take care of myself.
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November 2024 by K Cam
Nothing like walking into a beautiful, way over priced, uppity store and never having anyone acknowledge you’re there. The women who work this store need lessons on customer engagement and just plain common courtesy.
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July 2024 by Meagan B. Krupa
Nope ?
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February 2024 by vickie creelman
Do t ever order anything from pottery barn on line you will not be able to cancel or get your money back if you change your mind ! It’s a third party from another country ! Pottery barn does not stand behind their products or their costumers! I will never order anything like bar stools or furniture from their on line again !
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December 2023 by Marcus Barrett
Not bad, bout ok service from the lady in the back. Definitely not excellent.Not being able to check out wood samples in which I drove out for lost you a sale. There is no reason to help give your store credit if your not fully helping the customer, it is easier to order furniture online.
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August 2023 by Anthony Watts
A lot of nice stuff, but some of it is priced into the upper atmosphere and out of reach for the average person.
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July 2023 by Joshua Holtom
I recently had the misfortune of placing multiple orders with Pottery Barn, and I am utterly disappointed with their lackluster customer service. My overall experience with this company has been nothing short of frustrating and time-consuming.First and foremost, the recurring issue I faced was their constant reliance on promising an “email response.” Every time I reached out to inquire about the status of my orders, I was met with the same vague response, claiming they were awaiting an email update. This lack of proactive communication and transparency left me feeling abandoned and neglected as a customer.To exacerbate matters, none of my orders arrived smoothly. Instead of receiving my items as expected, I found myself constantly having to follow up with Pottery Barn just to find out where my purchases were. It seemed as though they were incapable of efficiently tracking orders or providing accurate delivery information. This lack of organization and attention to detail is unacceptable for a company of Pottery Barn’s stature.Moreover, their customer service representatives consistently passed the buck, constantly shifting the responsibility and providing no resolution. Instead of taking ownership of the issues, I was always being handed off from one person to another, leading to a fragmented and frustrating experience. It felt like I was trapped in a never-ending loop of unfulfilled promises and false assurances.The final straw came when I waited an exasperating seven months for bar stools that never arrived. Despite my persistent efforts to seek updates, the only resolution I was left with was to cancel the order altogether. This not only wasted my time but also highlighted Pottery Barn’s complete inability to fulfill its promises and deliver on its commitments.In conclusion, I cannot stress enough how deeply disappointed I am with Pottery Barn’s customer service. Their consistent reliance on empty email responses, coupled with their inability to handle orders smoothly, has left me frustrated and disillusioned. It is clear that the company prioritizes profit over customer satisfaction, and I would strongly advise against doing business with them. Save yourself the hassle and seek out a more reliable and customer-oriented alternative.
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June 2023 by Tommy G
"I stopped into the store today, very beautiful furniture! I was with my cousin when an older woman with black hair came over and asked us if we worked which seemed like a weird question but both my cousin and I proudly said yes some volunteer work as well as apprenticing at unr she then continued to be very very rude to my cousin and I even after we appologized for sitting on her couch I tried to explain to her that we where just trying out their couches and we where not "ruffling or ruining" anything. She then persisted in kicking us out. Even after I apologized more than 3 times. Would not recommend coming here. Very, very rude and judge mental staff. And while we were leaving, she told her friend that she didn't need "nasty teenagers" all over the stuff. So!! Don't recommend it!This is the review my granddaughter had of your store. We are new to the area as we just bought our first home in South Lake. Your store was recommended to us from our new neighbor as your design crew did his entire house. The treatment you showed to the children of our family will not go unnoticed . We wish you luck in your business endeavors but will certainly be taking our business elsewhere as will our family and friends. Judging by your previous reviews, you are aware of the problem and suggest you address it.
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June 2023 by Lesley P.
Marilyn approached me shortly after I walked into the store and was friendly and helpful. She asked what I was interested in finding and I told her numerous items and she happily assisted with everything. She was very knowledgeable and checked stock if something that I was looking for was not on the floor. This was a great shopping experience!
