REI is a popular outdoor retailer known for its wide selection of quality gear and clothing for outdoor activities. The staff at REI are knowledgeable, patient, and helpful, offering great advice and personalized fittings for items like backpacks and water filters. Customers often praise the excellent customer service, mentioning staff members who go above and beyond, even during busy times like sales events. The store provides a variety of outdoor essentials, including maps, books, and apparel for women and outdoor enthusiasts. Many shoppers appreciate the staff's patience in helping them find the right equipment, ensuring they leave satisfied and well-prepared for their adventures. The store also stands behind its products with a satisfaction guarantee, making it a trusted place for both new and experienced outdoor lovers. While space can be limited in some locations, REI still maintains a strong reputation for quality gear, knowledgeable staff, and helpful service. Whether planning a backpacking trip, buying hiking boots, or seeking advice on outdoor gear, customers find REI a reliable destination to get the right equipment and information for their outdoor adventures.
Got great help from Dee with a water filter issue I was having. She was super knowledgeable abt the filters and helped me pick out a new one to replace the old one. Also helped me return the old one that was causing problems. Overall incredible service.
September 2025
Despite being absurdly busy during the Labor Day sale, Michele went above and beyond, both on the phone and in person. Best customer service I've had in a while
July 2025
I live in another state, and I come to Reno Rei as they have knowledge of the outdoors. Plus they provide amazing advice on what to purchase.
