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March 2024 by Quy Lay
Great place to look for outdoor sport equipment. Price is not as competitive as Amazon online sometimes but prices can be the same. For instance while I was researching for nikwax, the bottles were priced the same, when I went to purchase the bottles I needed, Amazon provided a combo that lowered the price by $10. It was a sponsored listing so not necessarily Amazon's fault..Employees were helpful when I needed help. Attentive when needed. One employee even offered to bring my bottles to the front while I continued to shop. Good experience so far from this location as well as other locations I have visited.
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March 2024 by Tacos pillulles los famosos Pena
Very friendly everyone, very good neck
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February 2024 by Makena White
Thank you to Arin for helping me find new shoes! You were knowledge, friendly, and helpful. Thank you again for your time (:
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February 2024 by Kris
Super nice group, one of my favorite places for outdoor adventure needs.
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February 2024 by James Blanton
Employees always go out of their way to help.
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December 2023 by Destiny MythDreamer
I found everything I needed very easily, and the cashier up front was very nice and did an excellent job helping to answer all my questions! However, the manager kept looking over the shoulder of the employee who was checking me out. He stared so hard at the them and what they were doing it made me think I was doing something wrong. At least this time I wasn’t hounded about getting a membership like every other time I go in.
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December 2023 by Emmett Sandiford
Big shoutout to the bike shop crew! Been cycling for 10+ years and just got into mtb'ing this past spring.....been to alot of shops accross the country and this has been my best experience by far
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October 2023 by Jessica Jones
Erik who works in footwear was exceptional! I just told him what I was looking for in a sock. He found even more of them than I thought! Store has many other things too, like a bike shop and climbing gear.
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October 2023 by Alfie Hall Jr
Great customer service but I’m pretty sure they sold me a popped inner tube to make me come back. I opened and installed both innertubes a few days after I purchased them due to me having very little time with work. The rear one had a hole, I didn’t return it because I had opened them up days after buying them so it probably would’ve been fishy to return so late. I went to buy patches and the same worker who sold me my innertubes (nice guy) asked me “how’s THAT innertube?” But I bought 2 of them and he knew that.. Makes me believe he put a hole in one to keep traffic coming throughout the store and slipped up and told on himself by asking me “how’s THAT innertube” rather than “how’s your tubes”. Now I have to buy a whole new innertube. The rear tire had been taken both times upon initial purchase AND patching, in car to the gas stations for air, these innertubes haven’t even hit the ground yet.
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October 2023 by S C
I had to argue with the lead and manager to get them to return an item I was unsatisfied with (a pair of snowshoes that sustained major damage after one very short outing, in which the snow shoes were not even used, but strapped to a backpack).The lead who initially denied my return was patronizing and tried comparing my issue to "putting your jacket over a burning fire and returning it with a hole burnt into it."Bought a mountain bike here and the price permanently dropped by $400 three weeks after my purchase. They refused to price match and offered me a coupon instead.
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September 2023 by Marcus B.
Ski machine for waxing is put away earlier when resorts are still open. Customer service is poor and they rarely ever pick up the phone
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September 2023 by R. G.
Great store, but two bad experiences with returns. Most recently an employee claimed that the soles of my running shoes [that I only had for two months] were falling apart because I "must" have run on some on some rough terrain, such as some newly paved road surfaces [not true].
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August 2023 by Jon Y.
I'm a long-time REI Member, but first time shopping at this location (8/12/23 from 12 pm-2 pm PST). Michael (Shoe Department) and Michelle (Sunglasses Department) were engaging, knowledgeable and helpful. However, the 2 white/males in Men's Clothing made me feel very uncomfortable. They did not approach or speak to me the whole time and I witnessed the smaller of the two lurking within eye-shot of me and we made eye contact at least a dozen times. In contrast, they approached the White shoppers in a friendly and helpful manner. REI not a good look. Reno is fast becoming a diverse metropolitan region and personal politics have no place in a Retail setting.
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August 2023 by Lars Ames
Super nice and really helpful. There was a good amount of staff on hand and they stopped their conversations when I approached with questions. One of the bike techs handed me some valve cores for my bike at no cost.
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August 2023 by e t
Tried to return kayak that was used only for 3hrs, they refused it because it had "scratches on the bottom" and suggested I drive to REI in Sacramento or LA to return it.
