-
January 2024 by Michele D.
So, all you sick fu*#ers, get the F out of the store! Stay the F home! Cover your damn mouths and show some class.
-
January 2024 by Casey ..
A story of two cashiers: Glenn and Tiana.After I saw "Approved" on the card machine, I asked for my receipt.The cashier said "as soon as you pay." I said I did, it said approved. She then got flustered, and called for the "help" of Glenn.I told him what had happened, and that I was sure I had paid. He didn't believe me, and told the first cashier to ring the entire $95+ transaction up again, on the next cash register. He was in no way friendly or polite from the start, barely professional, and even that modicum of civility did not last.I waited while she did this, even though I knew what I had seen, because Glenn refused to even listen to what I told him. Time came to run my card, and it was declined for insufficient funds, because the account had just been emptied by the first transaction. This means that if the funds had been there, Glenn would have made me pay TWICE for the same $95+ transaction. Thanks Safeway!I said I told you but you didn't believe me, and he started mocking me "what do you mean didn't believe you?" I said the transaction went through, I told you that, you didn't believe me. He then said "What do you mean didn't believe you?" again, laughing in my face. By now I was growing very frustrated, I told him I just want to go home with the food I've paid for. He said you have to wait. I said how long, he wouldn't answer. You just have to wait, what do you expect me to do? I said I expect you to help me, and he again just repeated himself, "You just have to wait." "How long?" "What do you expect me to do?" Help me!!! "You just have to wait." "How long?" "What do you expect me to do?" As if he had no obligation at all to actually be helpful. Or nice.I was in disbelief at how he was treating me, so I took out my phone to film him for evidence, in itself an indication of how unpleasantly bizarre things had gotten. He only laughed and mocked me more, "go ahead and film, I don't care, I'm not doing anything, they won't care," and did everything BUT actually help me. I asked why he was being so rude, and he started yelling that I was being rude, literally shouting at me across the aisles - every other cashier working witnessed, as well as many customers. I guess the manager was out for the night...? At this point, some girl came up and joined in with Glenn in mocking me, pointing and laughing, "look at this guy filming, what's wrong with you?" and continuing to verbally abuse and bully me every time I spoke after. I thought she was a customer or some random troublemaker. Then I looked closer and realized THIS WAS ANOTHER CASHIER, ganging up with her colleague to harass and abuse me for wanting to leave the store with the food I'd paid for.After 15 minutes of this, SURPRISE, the first cash register spits out my receipt. Glenn proceeds to smugly hand it to me like his point had been proven, and tells me "you can leave now."(I should mention here that at this point the first cashier did apologize profusely -- unfortunately that was nothing in the face of Glenn's behavior.)I was again flabbergasted, but started to push my cart towards the door. Glenn proceeded to walk directly beside me, shoulder-to-shoulder, staring me in the eyes with frank hostility: "I'm escorting you out." I stared back at him, in disbelief, and kept moving with him stalking along beside me, very much in my personal space, until he said "You really need to work on yourself man."I stopped in my tracks, in complete shock. This child who couldn't maintain a basic air of professionalism in his job as a Safeway clerk just told me I need to work on myself, after inflicting one of the worst customer experiences of my life on me. Along came a fourth employee, who was the picture of polite customer service. She apologized, and told me their computers HAD BEEN ACTING UP ALL NIGHT. But not only did Glenn not mention this onc
-
December 2023 by Rashed K.
This review is for Safeway's Hot Bar section - if you do not know this, you are missing something! Safeway serves the best potato wedges (hands-down) in Reno, spicy wings, and fried chicken! The service and ambiance of this place deserve some credit! Thank me later if you try this - buy potato wedges, spicy wings, and fried chicken from Safeway, and go to Asian Paradise to enjoy everything with chicken corn soup on a snow day (only during a snow day), and finish everything with their Green Tea :-) !!! If you do not like to do it that way, you take everything home and enjoy Reno's snow day!
-
November 2023 by Samhith Pendly
Butcher Block here is unreliable.One day they say okay for the service the next time they say no. Waster of time to come here. Better be consistent.
-
November 2023 by Debbie Mclelland
My daughter brought me to the pharmacy yesterday at 12:30 to get my shots. It took about 15-20 minutes. My daughter waited around the pharmacy and the front door for me. She watched a checker leave her register and confront my daughter and this checker said to my her that she looked suspicious? Anyone that knows my daughter knows she is sweet and kind and ? honest. This was so degrading to her. Why not say something like can I help you find something. My daughter was nicely dressed in a pair of Levi’s, a white shirt and tennis shoes. She also had a bandanna on her hair. You need some training on how to treat people. All I can say is shame on her.
-
November 2023 by Lisla seven
We live nearby. The store is nice ,clean and most of them are thoughtful.Actually I give a 1 star because there is a woman named Christine is a racist.She was so rude to me when I got an online order several months ago. She threatened me saying both my account and my family’s account will be blocked forever.Today around 11:30am when I checked out at a self-checkout , Christine was there to check out for something ,she talked to a lady to keep an eye on me like I was stealing. Obviously she was targeting me cuz I am an Asian. That’s really heartbreaking.By the way, she seemed nice to the other customers I saw today.Hi, I dialled the phone number on Safeway website, a lady answered my call and she said she had no knowledge about it.
-
November 2023 by Jason Fonoti
We go here all the time until we met clenn black dude with dreads. He was rude my 9 year old was talking to him and he ignored him.. wife asked something he did the same he scans our items then stood there like something was wrong said nothing. ? if you hate it there so much why work there at Safeway?? No smile nothing not a word from him.. do better Glenn!! Saturday at around 10-10:15pm we was there and he was the cashier.
-
November 2023 by Sheryl Robertson
Suzanne in the pharmacy should not be allowed to talk to customers. She is the rudest most unprofessional person we've ever had the displeasure to speak with...the only reason I gave 3 stars is because the pharmacist I complained to was very nice. Shame on you Suzanne.
-
October 2023 by Michael R.
I just had to listen to the lady who does your drive up and go shopping service completely bash on people who are on Medicaid and welfare using food stamps not everybody is as entitled as you are so you probably shouldn't judge people that you don't know. Very unprofessional
-
October 2023 by Stephanie W.
I love coming to this store! I have been 10 or so times in the past few years, usually late afternoon, and am always happy when I leave. All three Safeways in Reno and Sparks are bigger, cleaner, and more well-stocked than many of the California Safeways I am used to. Maybe because it is not as dominant here as in the Bay Area? I am not sure, but for whatever reason, this is good news for the people here.The fruits and vegetables, which I buy a lot, are always thoughtfully displayed, fresh, and sufficiently stocked. When there is a sale, they have more of the item. I have never not found an item. They also have a large self-checkout station. Sometimes there is a line, but the queue goes fast. I have never waited more than 30 seconds or so. There is always a friendly employee right there in case you run into trouble and he or she can almost always resolve my problem.This Safeway, which is open 24 hours, is in the Damonte Ranch Towne Center, a newer plaza in southwest Reno where Damonte Ranch Parkway, Steamboat Parkway, and Veterans Parkway meet. They are expanding the parking area on the side and back of the store, but there has always been sufficient parking right in front of the store. By the way, this Safeway also features a pharmacy (separate Yelp page); Starbucks (separate Yelp page--not to be confused with the stand-alone Starbucks in this same plaza); large, staffed floral department; deli; bakery; meat and seafood department; beer, wine, and liquor; a staffed in-store slot machine area (a Nevada thing); and ready-to-eat foods. There is an in-store dining area in the front by the Starbucks, as well as free and fast Wi-Fi. All the employees are courteous and helpful. Carts are always plentiful, as are the sales flyers in the front. This time of year, there were many Halloween and fall decorations and items in the store, as well as some Christmas decorations too!On the negative, I have occasionally had issues with getting an online coupon or reward to go though at the register, but that is more how corporate has programmed the system. It works usually and is better than before. It is a minor i sue, and this does not deter me.Anyway, when I do come here, my experience always brightens my day. I always leave happy. This is a fine-quality store and I love the experience!
-
October 2023 by Tim O
The lady that runs the grocery pick up is one of the rudest people I’ve ever come across! She had a complete mental breakdown, when I called the number on the sign 3 times! Get some people that know how to treat customers right.
-
September 2023 by ryan nisberh
I've been shopping at your store for about 6 months and the customer service to a repeat shopper is terrible. The morning crew is very rude and looks down at every one like there shoplifting.
-
September 2023 by Jesus Peterson
I went shopping today some what busy for a Monday but it was a fast check out and this short blonde haired girl I checked out with her I think she was in charge today she is doing amazing and she is way better then the tall blonde haired girl who’s always there today the short blonde haired girl was she’s better then the taller one at least in my opinion and she’s nice great shopping experience today 9/18/2023
-
September 2023 by stacy r.
When they have sales they are good deals usually. Clean store, friendly staff. Good selection
-
August 2023 by Bonnie Miller
Nice clean store, prices are higher, and the customer service wasn't warm or inviting. The parking is impossible to get through, and no one is there to help when you need it.