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August 2023 by Ramona Tobey
Not great customer service
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July 2023 by Leah Johnson
Horrible customer service, I ordered online and instead of contacting me in regard to their lack of product they completed the order and said they couldn't refund me because I used PayPal. After I told her this was awful customer service she said, "I apologize ".
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May 2023 by Kathe B.
It's seems hit or miss here. I came in for hair color but the color I use was literally the only one out of stock, bummer.The manager on duty when I was in the store was talking on the phone the entire time I was there. Just didn't even really look up from her call as she said "hi, welcome in" before returning to her conversation trash talking the employee. I wasn't trying to eavesdrop, but I couldn't help but overhear. Maybe save trash talking your employees for when the store is empty. It came off as so unprofessional, I just left without buying anything and went to the Sparks store.
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March 2023 by Diana R.
Nice store with clean stocked shelves. They have great customer service. The young ladies there really try to assist as much as they can. They are getting new products in all the time. Rotating stock all the time. Keeping the store up with inventory and everything that is up currently. They always have a great selection of nail products. Wide assortment of hair products. They've just got new eye lash products. A great selection to choose from with a great selection for your eye lashes and glue choices. At reasonable prices too. They always have great deals. Monthly sales with breaks for all your purchases as you get points for each purchase so sign up for emails to receive the rewards. It's worth it. It you haven't been in in a while. Stop by they have a lot of stuff for the ladies of the house to feel beautiful. Enjoy ladies. Spoil yourselves *
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March 2023 by Abraham Ayala
Always a helpful experience. I go there for my hair color and care. They have never steered me wrong. A little pricey butt hey Beauty Costs money lol
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December 2022 by Adrianne Hnizdil
Cora is the BEST!!! She is so knowledgeable I don't even google Mondo videos anymore! Thank you Cora!
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October 2022 by nicole witherspoon
Cora has awesome customer service skills. She's a keeper for your business ?. She was very patient with me and my indecisiveness about what I wanted. She made sure that I knew she was still available to help me if I needed it.
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June 2022 by Travis S.
Will not use Sally's or this store again, wife bought hair extensions promised by the cashier were of similar quality to a brand they no longer carry that my wife had bought numerous times from Sally's in the past. Upon taking them home and opening the package they were of much lower quality, we're never worn and my wife does not want them. I called Sally's customer service who said to bring them back to have the hair inspected to see if they were just a bad batch/box. I brought the extensions back to the store within 2 hours of purchase, the cashier would not inspect them because they had been opened... After calling customer service myself after coming home, no recourse was given other than to call the extension manufacturer and try to get a replacement. it is highly unethical to sell something in an enclosed box guaranteeing higher quality that can not be verified without opening the box and making the product non refundable. I am disputing the charge with my Credit card and will not use this company again.
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March 2022 by Kimberly Holland
They are very polite employees and I will always come back
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March 2022 by Vicki M.
Went to Sally's at Northtowne today. I had several items to purchase but did not know exactly what I wanted just the idea. Becky went above and beyond helping me make all of my selections. Very knowledgeable about the products and helped me make a decision after I described what I hoped to achieve. Great Customer Service. Thank you. Vicki
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June 2021 by Deodatanese Viaud
My favorite domestic beauty supply
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June 2021 by Jaguar's world
Super friendly associate and great atmosphere
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April 2021 by Ruth Maveni
Usually my hair is soooo damn dry n a lot of dandruff just in Reno only but when I go to cali or Florida ,Hawaii is totally change to normal like soft and moist but I walk in last weekend and explain the same thing to one of the worker here and she gave me this one product really works on my hair ?? I have no dandruff and my hair feels different I love it .. thank you so much ..
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March 2021 by Sylvia Martinez
a lack of Product availability...go figure, and a waste of time,!!!!!!
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January 2021 by tina sipple
Sally's employees were helpful & professional. Thank you.
