-
June 2025 by Prince Cordova
Delivery service awesome: Ordered my clippers and trimmers about an hour ago and just received my package wow so fast so swift
Delivery driver was also off the chain
-
January 2025 by Shannon Dohr-Andersen
Keara is fantastic! I've always bought hair dye in a box so she steered me to the right colors and, as I was in a hurry, she kindly grabbed everything I needed (from developer to gloves) at the lowest prices. I really appreciated that because I told her I'm on a budget and she never once tried to sell me on anything or grab a needed product that was a penny more expensive than what I actually needed. Thank you for a ten star experience on great quality products. You made it the great experience it was.
-
December 2024 by Lexi Torres
I have been here 3 times in the last two weeks. Everytime I’ve had a wonderful experience with one of the staff members, Keara. She has helped me get the products I need to dye my hair at home and it came out exactly as desired thanks to her! She also recommended a conditioning pomade and it has been the best thing for my hair. I went back to buy 4 more to gift the ladies in my family for the holidays. Thank you for everything Keara!! She is absolutely killing it at her job.
-
May 2023 by Jessica R.
I have came to this store multiple times and every single time I have the employees are either extremely rude or totally and completely helpless. I left annoyed every single time I have gone. I have never been more dissatisfied with dealing with the employees of a business in my entire life.
-
March 2023 by Kim Banks
I went in the other evening to purchase a certain color and brand. They were out. I asked the young girl who worked there if there was any in the back. She said no. I asked her when do they get new shipments in. She said we just got them. I then asked if there was anything comparable to the color and brand. She said no. She just had one word answers didn't leave her isle to come to where I was to see if there was anything else she could do. So I found a step down color from the one I wanted but there was only one box. I asked her if maybe by chance if there was one more of those colors in the boxes that were delivered. She said It's a mystery what's in there, till I open them. Just super rude!! I have been going to Sally's in several states for years and years and have never had such an awful experience as I did that evening. I walked straight out. Called another Sally's and drive across the city to purchase $82 worth of product. I live a mile away from this Sally's and I will pay more for gas, before I ever go back in there again! That employee should not work with the public. I was so upset, I realized I didn't get her name.. I also do not know what she looks like since she stayed in her isle the whole time. Perhaps, she should get a job as a maid in a motel. Then she doesn't have to give customer service.
-
February 2023 by Jeanne N.
Nothing infuriates me more than driving out of my way to a business only to find that they are closed. I checked Sally's hours online, then even called to verify that they were indeed open, was forwarded to an auto answer recording that gave the business hours as 9am-7pm, marking the hours on their website. So to my annoyance, I arrive to discover they are closed. The store hours visibility posted near the door display open 9am-7pm. I waited about five more minutes and saw at least four more people come to the doors to find Sally's locked and obviously not open for business. I tried at 9:30 and again at 9:52, after doing some light grocery shopping, and Sally's was still not open. Maybe there was an employee emergency, maybe somebody had confused hours, but is no one in charge to verify if and when the store is open?As I stated above, there were at least five customers who were unable to make purchases this morning. In today's competitive marketplace, I don't think any company can afford to squander sales from five customers.
-
November 2022 by Brianna Rockey
Great selection of hair and nail products.
-
August 2022 by Tiffany Sturm
Says it's open at 9am, went at almost 11am and they were closed.
-
July 2022 by Tiffany Jex
Says it's open at 9am, went at almost 11am and they were closed.
-
June 2022 by Karina
I will not be coming back to this location. The older lady who works here is very judgemental and watched us like a hawk the entire time. Lady, I have spent literally hundreds of dollars at Sally, don't worry. However I will not spend a dime on any store that treats customers this way.Zero stars
-
June 2022 by Laura Stephens
It's hit or miss. There's a big turnover in staff so trusting someone to really know what they are talking about is iffy
-
May 2022 by Lynn D.
I love Sally's Beauty Supply and buy so many of my toiletries here. They have some great sales where you can pick up some really good deals. Their prices are very reasonable and customer service at this location is always friendly and professional.
-
March 2022 by Osvaldo R.
Great place! They know they're stuff and more than anything they really are friendly. Customer service is good.
-
February 2022 by Jen A.
The employees here always give me great recommendations and helpful tips, my favorite Sally Beauty in Reno!!!
-
April 2021 by Parvenu Management
Customer Services was helpful, yet the store didn't have many products to choose from. Most items were under stock. Need more varieties for the mixture of customers.
