-
October 2025 by Debra Dangerfield
Jessica was fabulous. Best service pretty smile very welcoming way different from any of the other places we’ve tried to rent. Thank you for having her on board. We look forward to doing business with your company.
-
October 2025 by Jacob N
Beware of terms and conditions. The staff are incredibly nice and helpful as a tenant and prospective tenant. Too nice. They will lie to your face about last months rent being pro-rated upon move out, assuming you don’t read the 12 pages of terms and conditions until you move out and find out they will not pro-rate the partial last months rent.
Also there is no trash on site. So any little scraps or trash you may have you will need to pack in and pack out. Definitely makes moving your stuff in and out way more of a hassle than any other self storage I have used.
If you don’t mind paying for one of the most expensive self storages in Reno while getting scammed out of the unused portion of the last months rent and have no trash to dispose of, it’s a very safe and secure place with otherwise friendly staff.
-
October 2025 by Anita Fleming
I would love to give a special thanks to Loretta very sweet lady she took my mom and I to tour a few units with no hesitation. She did not once make us feel rushed she even made sure that my mom had units close by to one another for her convenience I cannot thank her enough !
-
October 2025 by killettt
Susana was very kind me and very helpful very much appreciated that I will tell anyone looking for Storage to call her sh was amazing 🤩
-
October 2025 by Brandon Warnement
Easy, great to work with in and out clean place etc
-
October 2025 by Joseph Escobar
We ran into some problems with the size of the unit we reserved. Suzanne’s efforts were over the top in helping us find a unit that met our needs!!!
-
August 2025 by Anders Herzberg
Great move in deal, unit was clean and ready to go. Staff was incredibly kind and was already expecting me to drop by. Setting everything up online was super easy.
-
August 2025 by William Boske
Ok, well now, I’ve had at least one unit here for over 4 years, then I went up to 3, and over the last couple of years, ever since “ West Coast” out of California, purchased it, their have been a variety of on- site managers, and at times, even NO managers, and the office has been closed. A problematic place!
-
July 2025 by Todd Casho
Suzanne is a superstar. She was amazing at recommending the right size storage area for my needs. She helped me
Through the entire process
-
July 2025 by N LE
West Coast Self-Storage Silver State provides top-notch service in every way. Danielle greeted me with a smile and was super helpful in helping me decide what sized unit would fit my needs. She is knowledgable and professional. She explained everything to me in detail and I look forward to working with her. The complex is very clean and safe. I highly recommend them.
-
July 2025 by Jonathan Sikes
The storage facility was very clean and easy to navigate. The Facility personnel was very helpful and friendly.
-
June 2025 by David Johnson
Danielle went above and beyond after a pretty rough start to my initial experience renting a U-haul from West Coast Self-Storage Silver State. There were some mix ups with my reservation that caused some delays but she was on top of it from the beginning and fixed the problem in no time as well as adding some additional accommodations. She deserves a promotion and a raise in my opinion! Thank you Danielle!
-
June 2025 by Nichole Gavel
The customer service at West Coast Self-Storage is top notch! Danielle stayed late to help us get moved in and took extra care to make sure everything went smoothly. The facility is clean and secure.
-
May 2025 by Cory Burrows
I usually don’t write reviews, but the staff here are seriously incompetent I rented a unit and wasn’t able to move in until five days later and when I came, the code would not work so I went into the office to find out why they rented it to someone else So I came the next day to pay for a couple more months and when the lady asked me for a receipt, I said I better get a receipt or also say I didn’t pay for it And then when she was trying to give me a receipt, the printer jammed and it was taking forever and I said you people are just wasting my time and then she yelled at me that’s not OK So probably don’t rent from this place
-
May 2025 by Vishaal Mathur
Danielle was very helpful and very friendly. She answered all of my questions and helped me to arrange for the movers to move my items into storage without my help. The details of getting in and out were made very clear. The unit was clean and well lit by outdoor lighting. In general, I had a very positive experience.
