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February 2024 by Sharon R.
The three stars is for the store but I would offer one star for the gun department. I got the strong feeling that they would rather deal with men than women when it comes to guns. I went in looking for a handgun, one employee asked me if I needed help and I told him I did and wanted to see what they offered. He told me to take a look and pointed at the display cases and took off to take care of a man who just walked in. The next guy came up and asked if I needed help and I told him yes but since I was not sure exactly what I wanted he left me and ran over to the next guy who walked up. He stood chatting with him for awhile. The next employee, a man a bit older, asked me if I needed help, and at that point in my frustration I told him I thought I was being helped except he was too busy talking to the new buyer who walked in. That guy walked off but the guy I was talking about came back to help me after he heard what I said. He was hard to understand as he had a speech issue. I am not sure he is the right person to be selling guns and would best serve in another department. I knew I was not going to find the right gun here. He pushed Ruger guns since that is what he owns yet I was more interested in S&W. I was experienced in guns back 20 years ago just out of the loop. As a Senior the eyes go bad and I decided it was not best to shoot. I had extensive Law Enforcement training way back in the 80's but things have changed. The last time I shot a gun was at least 20 years ago so I needed help to pick out the right gun for me since I have bad thumb joints from dislocating them in the past. And to make matters worse, I am left handed. Many guns are made for right handed people. The gun department in this store, left me turned off and so off with my search for someone who really wants to help and older person find a gun.
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January 2024 by O'Shea S.
Lost 4 stars for 'Jesse' at the firearm counter who would not shut up about his "insider knowledge" political conspiracy theories...
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January 2024 by Brent Blumenthal
Great store with nice employees. They always help me find what I need.
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January 2024 by Cameron
I have been here two times before and each time was for the fishing portion of the store. Every time I've been here I've had to wait for the longest time to get service. I came in while it was still bright and came out with dark sky’s. I waited for service for about 30-45 with the store empty and parking lot empty to get a fishing rod behind the counter and when asked for help was forgotten and approached by the same kid if i need help once again.
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January 2024 by Mike Lago
Nothing special... Prices higher than competitors from what I could gather in multiple departments.
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January 2024 by Daniel Mcneill
Gun sale manager was great but young gun salesman was out there,went and purchased gun at other store same day
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January 2024 by Walt Williamson
I've been buying shoes there for years. They stand behind what they sell, their knowledgeable, and the service is off the hook. Enough said.
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January 2024 by Bob J
Terrible bait and switch experience, albeit with their online store and overall policies/service. Weekly ad came out with great price for an S&W firearm. Woke up and immediately placed order online at 8:00 AM before stores opened. Called Reno store and learned they had no supply, so I was glad I had an order confirmation. Several days later, I noticed the order was cancelled (with no notice, no call, no email...nothing). Called the 800-service number and they admitted they were completely out of stock everywhere. Well then why did you place the ad if you had no stock?? They would not honor the price with a raincheck. Then they said they'd send me a coupon instead. They funny thing about that is that the coupon (once finally received) was capped at a max of $20 AND EXCLUDED firearms. I've bought from them before and I'm a club member. I will never shop there again.UPDATE: As a consolation, Customer Service ultimately provided a $50 gift card for the purchase of another online item. I purchased something on December 16th, hoping to have it for the holidays. On Christmas Eve, I received an email saying it was cancelled as well. This company does not have their act together.
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January 2024 by meleeah mckown
TIM IS SERIOUSLY SO COOL! Tim helped us find literally everything in the store and made such a great experience. He is so funny and a great sales associate. This is the best time I’ve ever had a sports store! I can’t wait to come back and learn more, mostly to talk more to Tim!
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January 2024 by Jessica Milan
It's a descent place to shop friendly workers
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December 2023 by Roj A.
Terrible bait and switch experience, albeit with their online store and overall policies/service. Weekly ad came out with great price for an S&W firearm. Woke up and immediately placed order online at 8:00 AM before stores opened. Called Reno store and learned they had no supply, so I was glad I had an order confirmation. Several days later, I noticed the order was cancelled (with no notice, no call, no email...nothing). Called the 800-service number and they admitted they were completely out of stock everywhere. Well then why did you place the ad if you had no stock?? They would not honor the price with a raincheck. Then they said they'd send me a coupon instead. They funny thing about that is that the coupon (once finally received) was capped at a max of $20 AND EXCLUDED firearms. I've bought from them before and I'm a club member. I will never shop there again. UPDATE: As a consolation, Customer Service ultimately provided a $50 gift card for the purchase of another online item. I purchased something on December 16th, hoping to have it for the holidays. On Christmas Eve, I received an email saying it was cancelled as well. This company does not have their act together.
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December 2023 by lauren mad
The little man named Eddy who worked in the gun department was really snobby and quite rude to be honest u guys need better friendlier customer service !
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December 2023 by Christopher Dutra
Low inventory and poor customer service. While I was waiting at the gun counter an employee helped a female that walked up after me. I have been hunting for years and have never had such poor service. Get it right fellas.
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November 2023 by Tony Padilla
Excellent prices. Compatible with Amazon and online vendors. Plus you don’t have to wait to get what you purchased
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November 2023 by MR Räzor
Great selection and pretty good deals at times. They give you a veteran discount but you have to ask for it, they selectively forget that despite having you in "the system"
