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July 2025 by Rachel Jalali
This was the worst stay I have ever had.
Day 1 mini fridge froze all my produce lost everything.
During the entire 15-night stay, not one time was my room vacuumed. Nothing was ever cleaned. Only trash removed and new towels.
Came back for work again for 11 night stay bed made half the time didn't even make the bed. Not even one time did they clean the bathroom floor. Nats in my sink at check-in, sink didn't drain, Nats 2nd and 3rd day.
Worst housekeeping I have ever experienced in my life. Over 6 grand for my stay. 3000 points is what I received.
Will never ever stay here again.
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June 2025 by Christina Kilogan
Thoroughly enjoyed our stay. When they created this space, they paid great attention to detail!
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June 2025 by Yvonne Lopez
Great area, rooms were clean staff were friendly breakfast was not great
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June 2025 by Melanie Hobson
I will never stay here again. I pulled my bedding back to crawl in for the night when I noticed two long hairs in the bed! So gross! I called the front desk and asked to be moved to another room and she said there were none available. She said she would call me back. I waited an hour and called her back. She asked if she could drop some sheets off to my room for me to change them myself. That would be a “NO!”. I asked her what the plan is now. She said she could come to my room at 9:30pm to change my sheets (2hrs from when I notified her). She also did not apologize for this disgusting inconvenience. Stay away from this hotel!
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June 2025 by Alena Sanchez
The location of this hotel is perfect! It is in a new and very safe area of Reno. Easy access to the airport. There is plenty of shopping and restaurants nearby. The hotel is very clean and new. Parking is easy and is only $8 a day. The breakfast was good. We were most pleased with the size of the room. It is like a small apartment and the layout is great. It has a mini-fridge and microwave. The bed is very comfortable and the furniture is from West Elm. We would definitely stay here again. In fact, we will search for SpringHill Suites in other cities on future trips because of the good experience we had here.
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June 2025 by chris rawson
This was a great choice for the family.
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May 2024 by Miranda Amaya
Friendly staff, Clean and updated rooms. Very much enjoyed my stay.
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May 2024 by Colton Worthen
So clean! Smells so good! Very comfortable bed. Great stay! Thank you!!Rooms: So clean! Smelt so good! Very comfortable bed. Air conditioning worked great.
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May 2024 by Imose Fontaine
Beautiful, clean room, convenient location, good breakfast spread in the morning before heading to Tahoe to ski!Only downside (minus one star) is that they seemed to be understaffed and we had to go down to get towels and cutlery. A very minor inconvenience, but still a bit frustrating.All in all, I highly recommend staying in Reno instead of Tahoe as it was so convenient and a nice drive to/from Tahoe in the morning/evening.
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May 2024 by seth wagoner
Best service!!! Vanessa at the front desk went above and beyond for me!!! So Thankful!! Can't say enough great things!!!!Rooms: Fantastic!!!
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May 2024 by Timothy Bell
Let me start by saying I have been a loyal Marriott member for 13+ years now, even when the company I work for wants us to use another. Many times I stay at a Marriott property when the rest of my sales team stay at Hilton... which makes it difficult to coordinate travel plans. Doesn't matter I make the adjustments and if I have to walk over to their hotel to meet before heading out for the day I do it just to stay loyal. That may change due to this property..I booked a stay that was to begin on 4/14, something came up and I needed to move that stay forward a couple days to 4/17. I called the Corp number, as I have done for a decade, to make the changes - as normal I was told "not a problem, we have made the adjustments, have a great morning see you in a couple days". This service is why I continue to stay at Marriott, their willingness to accommodate my business schedule made them head and shoulders above the others IMO.Tuesday 4/16, I noticed on my Marriott App that I was checked in at the hotel and my stay was in full swing... Apparently someone at the property changed my stay back to the original date without my consent or knowledge and subsequently I have been charged a "no show" = the full amount of the supposed stay. I spoke with a member of their team today and was informed that they in fact "do see the reservation date change, but sorry nothing we can do to for you" I then left a VM for both the GM Cesar (?) and Sales Director Jaz (?) with zero return call, they both left it up to the frontline employee to handle --> Great Leadership Skills!Absolutely Amazing after this many years and total nights (below snapshot from the Marriott Bonvoy App) this is what I get for my loyalty... if you still continue to stay here when in Reno be warnedLifetime NightsTotal Nights:593Lifetime StatisticsYears as Silver Elite:13Years as Gold Elite:11Years as Platinum Elite:10
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April 2024 by Timothy Crowe
Pretty new hotel. Rooms really clean and modern. Great location close to all you need. The service behind the desk could be better but still friendly. Maybe they had an off few days ?Rooms: Clean and modern.
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April 2024 by John W
Food & drinks: Close to grocery shopping and restaurants
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April 2024 by Inge Tiegel
Nice business traveler hotel but has many amenities that would appeal to other travelers and families with children including an indoor pool and Spa.A hot and cold breakfast buffet is included, which is nice. It's very conveniently located just off 395/580, making travel to other parts of Reno and Sparks super easy! Lake Tahoe is also easy to get to for skiing and hiking.
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April 2024 by D J
A hotel is just a hotel; the staff can make or break a person’s experience. Carlos made my experience exceptionally memorable. While checking, he thanked me for being a Marriott rewards member. Carlos then went into the specifics of the surrounding area. Carlos made the check-in seamless and pleasant. The hotel is located in a good location. There are restaurants within walking distance, as well as a gas station/convenience store all within walking distance. The hotel also has drinks and food available and a bar. My stay here was exceptional, and it was a great break from cigarette smoke in casinos. I will return.Rooms: State of the art.Nearby activities: Shopping and eatingWalkability: Store and restaurantsFood & drinks: Sierra GoldFlowing TideSummit Mall
