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February 2024 by Walt Bulkeley
This is a great store for all your cell phone needsTalk to Larry or John they are great guys to help answer any questions and solve any problems you have with your phone
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February 2024 by Lawrence Dodson
They helped me with the problem I had with my phone and fixed the situation in a professional and prompt manner
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October 2023 by Mark L
I had quite a wait for a representative to help me as they were busy and could have used more help behind the counter. Otherwise, the clerk who assisted me was friendly and helpful with getting my service renewed.
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September 2023 by Mark Landowski
I had quite a wait for a representative to help me as they were busy and could have used more help behind the counter. Otherwise, the clerk who assisted me was friendly and helpful with getting my service renewed.
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September 2023 by Dan S
well run and staffed. they've helped me a few times. seems like they are actually trying to help me personally
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September 2023 by Dan Schwartz
well run and staffed. they've helped me a few times. seems like they are actually trying to help me personally
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August 2023 by Jasmin F.
Thank you to the 3 gentleman working the store earlier today. I didn't catch any names but was thankful for their support while trying to find an answer to my Assurant claim to repair my phone. Although, my issue was not solved at the store I wanted to say thank you all for having patience and professionalism during the time of my frustration. One thing is forsure if the T-mobile squad could of helped they would have. Thanks again!
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June 2023 by Ang
Tyler the manager is very helpful and kind. My son calls him the Messiah of T-Mobile. I had a good experience with Jose too
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May 2023 by Anthony Precie
This store makes things easy and seamless wear as other stores tend to drag time and upsell
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May 2023 by jose alcocer
Stephanie was a huge helped, I didn’t understand my bill and she sat with me and broke the bill down and also helped me remove the virus my android had
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February 2023 by Sheyne Koulouriotis
So helpful! The staff was super friendly and patient with me. I had a ton of questions about phones and plans and deals since I was trying to become a T-Mobile customer and not once did I feel like they were getting annoyed. So helpful and I got an amazing deal. Thank you!
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February 2023 by Frank oshea
Very professional and helpful reall y enjoyed the visit à
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January 2023 by Kathleen B.
I saw an ad offering $25 a month per line for unlimited 5G cell service. I was paying a lot more than that at Verizon. So I tried to switch. It was a horrible decision. They promised me a 14 day trial period at no cost so that I could see if the service would work for me. Reception was good, but calls kept dropping and my phone was invaded with constant spam/ads/junk/apps. Even message threads were invaded. I tried to get the phone cleaned up and to get the phone working from my home, but everything failed. So I tried to cancel the "free trial". So far, in spite of hours of trying and approximately 10 trips to various T-Mobile shops, I am unable to get the transfer codes so that I can return to Verizon. I would advise anybody NOT, DEFINITELY NOT to try T-Mobile. It is a nightmare to try to get them to honor what they promise. Cost so far on my credit card $233. That is what they meant by free trial? Of course, I complained to AMEX and they removed the dishonest charges. I have to get a new credit card and I still don't have a working phone. My advice is that if you have already made the mistake of trying T-Mobile, you should throw your cell phone onto the highway and be sure to run over it well before you leave it for others to run over. Then I suggest you say unkind things to the liars who lied to you about T-Mobile service.
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December 2022 by Roger T.
I rated T-mobile here poorly. I had a difficulty with resolving a problem. The quality of T-Mobile itself is superb. Much better than Spectrum/Charter who advertises constantly.
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November 2022 by Mya Stewart
I was visiting Reno from BC and my SIM card stopped working. Jose at the Keystone T Mobile location was incredible! He gave such friendly and efficient customer service, and solved my issue immediately. I could have hugged him! His coworker was also very friendly. Highly recommend.
