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November 2023 by Stefen Orozco
Friendly staff
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September 2023 by Luc Fabre
Saturday September 2nd 2023. I showed up to this location over an hour before closing to get a pair of Persols that I had bought from sun glass hut (over $300) to get them quickly adjusted and that was all. Online it says store closes at 8pm. When I showed up at the front the lights were on but the door was locked. Upon the sound of the door the front end employee quickly rushed to the back. I waited, waited, knocked, called the number but no answer. The exact moment it hit 7pm, they shut off the lights and came to the front of the store. I asked through the glass if I could get my glasses quickly adjusted and they yelled back “NO! WE ARE CLOSED GOODBYE!”. I drove from north Reno to do this just to have the employees close up shop an hour early and deliberately avoid me… over what? 2 min to adjust an insanely expensive pair of shades I had just bought from them??? Sorry sunglass hut, as an avid collector of quality shades I will never buy another pair from your business because of this experience with this location. Absolutely ridiculous.
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January 2023 by Michelle Dudley
The staff was exceedingly helpful and good at helping my group choose what looked good on them. Loved our experience in the store.
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December 2022 by Steve Casci
The staff was very friendly and knowledgeable. The associate helping us even took the time to explain one of their manufactures policy on replacement lenses and even got me a box to send them back in. They also helped us on suggestions to fit our head comfortably and I couldn’t be happier. This was the second positive experience we’ve had in this Summit Sierra location in the last 4 months.
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December 2022 by Kayli Crone
The folks at Sunglass Hut are excellent; courteous and attentive, they listen to what you're looking for and find just the right pair of sunglasses for you! I described vaguely what I was looking for, and the first pair they handed me was perfect. They even allowed us to bring our large dog in because it was 97 degrees outside... we very much appreciate the service we received at Sunglass Hut, and we'll be back.
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December 2022 by Grace Davis
the worker i talked to was super nice and so helpful! she noticed i was looking for something and helped me find exactly what i was looking for. plus there was a surprise 30% discount at checkout and that made my day lol. amazing place!
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December 2022 by Kenneth Prince
Michelle is great! I was appreciative of her customer service and product knowledge. She assisted me in choosing a pair for myself and wife who was not with me. I’m very happy with the choices.
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December 2022 by Jp Seymour
Excellent staff !! Very knowledgeable and helpful. Will definitely return to purchase again. Highly Recommend
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December 2022 by David
Over 30 mins after opening and the doors are still locked. Second time this has happened at this location
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May 2022 by Natalie A.
We went into sunglass Hut at summit Sierra not knowing anything about which pair of sunglasses to purchase. Carson saw we were struggling while trying on every pair of sunglasses. He asked what kind of lenses I was looking for and was able to pick out the perfect sunglasses for my face shape right away! We loved them so much, that we ordered two pairs. One pair needed to be shipped and came with a broken case. I stopped by yesterday, and Carson immediately helped me get a new case. His customer service was excellent!!!
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December 2021 by Steven Mathews
Purchased $175 Ray Bans and wore them a handful of times, gently. The lens popped out literally 30 days after purchase and the store refused to exchange them for a new pair. The sales persons couldn’t care less - horrible service and horrible policy
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December 2021 by Craig Crandall
I have visited this store 3 times it has always been a great experience, employees were friendly, knowledgeable, every person received personal help they left happy with their purchase. The selection of sunglasses was great a lot of new styles I found what I wanted had to try real hard to just buy 1 pair, all in all I was satisfied with my purchase, and I will go there next time my car gets broken into.
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November 2021 by Steve B.
My family and friends have bought hundreds of pairs of Sunglasses from Sunglass Hut, sadly never again! I bought a $195 pair of Ray Bans just a few days ago and didn't realize as I didn't wear them for a few day the lenses had some imperfections and returned them to the store and to the same Salesperson and wanted to exchange them for another pair (seems reasonable). Unfortunately, she accuses me of scratching the glasses (which wasn't the case) and after careful inspection she acknowledged the lenses were not scratched but the imperfection was inside the lens and just wanted to exchange them for another pair, she asks me for my original receipt which I didn't have with me. I said you can look me up in your computer as you normally do when I buy something, plus I said it's only been a few days and I purchased them from you on a credit card (which I could've shown her) but instead she says no original receipt no exchange. I was flabbergasted and mentioned we had never returned anything as we've always been thrilled with Sunglass Hut but if this is the way you treat loyal customers we would never buy from Sunglass Hut again. Instead of apologizing, she told me to get out of HER store. I did as ordered, and sadly it's to their detriment.
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December 2020 by Jim Riggs
Great sunglasses. Sometimes you can catch a great sale
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December 2018 by John P
Dropped my new Ray Bans and popped the lens out. Carson spent 10 min fixing them even though I didn't buy them there. Great service!
