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March 2024 by CJ17
The ambiance was the main problem. When you spend alot of money on a special dinner the ambiance should be great. We were seated at a table with 3 buckets next to us. They were collecting water from the roof leak and they were less than a foot away from us. That area should not have been used at all in my opinion. It spoiled the feeling of the night for sure. The service was ok but not exceptional except the young man that picked up our dirty dishes and refilled the water.
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February 2024 by Maracek
While we have had enjoyable experiences in the past, this dining experience was not as pleasant. The prices have doubled, the quantity has decreased, and it was SO LOUD that we couldn't talk to each other across a two-top table. My husband's steak, while prepared to order, was just a slab on a plate. No vegetable, no garnish, nothing to indicate it had been plated properly by a CDC. Gone was the bread basket that allowed people to select at their choosing an amuse bouche. Instead, a woman with a basket came by the table ONCE to ask if we wanted bread. We got one slice each. That's all. It was if we needed to flag someone down to plead our case if we wanted more and risk seeming like beggars on the street. I miss the old Roxy, and with it, the old Reno.
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February 2024 by mnwanz
Sides were delicious but the sauce that came on my filet was cold. The side of my steak without sauce tasted good and it was cooked exactly how I liked it but cold sauce made it a bit disappointing.
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February 2024 by DebraD
Hope was our server and she was great! And her busman was the best! I think his name was Jerimia. They made a good team! We started with oysters Rockefeller and then split the beet salad. I had the lobster special and my husband had the fillet. We enjoyed the experience!
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February 2024 by DebbieO
Our annual visit to Roxy's started about three year's ago when we were dinning for my son's 7th birthday. Everyone was so friendly and welcoming especially Albert he made our visit a night to remember. Ever since that first visit we make sure to have one evening dinner to visit with our family friend Albert. Thank you Roxy's for always making us feel at home.
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February 2024 by Patrick
My guest and I were seated in a room away from the piano bar, very quiet. Service was excellent from the person who seated us to the person who removed our dishes and served us the coffee. The early bird special included a first course and dessert along with the entree. I've been to this restaurant a number of times and always have a great experience.
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February 2024 by
Our reservation included a semi-private table request to celebrate a special event. This was ignored, and we were placed at a small table right in the middle of the restaurant. This location was also near the kitchen, which is the noisier area of the restaurant. The food was amazing as always, but the staff were not up to par for a restaurant of this caliber. Drinks took what seemed like an eternity. When the food finally arrived, we had table staff trying to remove our items before we were able to finish them. It felt like pressure to wrap up and leave. What was surprising is that we were not eating slow either. We wanted to leave at that point. We were so disappointed that we were looking to head elsewhere to celebrate. In short, Roxy will no longer be my go-to place for special celebrations. For the money, I expect atmosphere, food quality, and, most importantly, exceptional service. I am actually the last person that you would find leaving a bad review. I simply don't leave reviews, but this was too hard for me to ignore. It literally changed how we felt about the evening.
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February 2024 by Mahi
Food was moderate for the price that we paid . Although NY steak was a nice portion it had no flavor and the lobster was small for the 99.00 price we paid Service was great and ambiance was okay-
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February 2024 by KermeS
We have been there before but this time, started out good we ordered an appetizer and drinks, our waitress send she would be right back to take our order well she took all or her large tables first and dissipated for a bit after 30 minutes we ask for the check and told her why, my wife has medical issues and she had to get some food quickly, so we got and paid the check and left not sure if we will be back to bad because the food is very good here.
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February 2024 by DianeB
Our waiter Clark was amazing and tentative, food was excellent, our steaks were cooked to perfection. The sommelier helped us choose a perfect wine and my Cosmopolitan was delicious, from the bread server to the wait staff what a wonderful experience. Well be back this is our favorite restaurant at the row.
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February 2024 by Jose
Eldorado Roxy steak house is one of favorites in Reno NV. We were not disappointed! Both my wife and I give it 5 stars. We were seated in a very nice quiet area with a view of the kitchen. Nice! We both ordered the early bird special: salad, 7 oz filet and 1 large baked potato to share. All were excellent and the filets were best of best! We ordered medium rare...that's what we got. The Roxy ice cream sundae was OUTSTANDING! All in all.... Outstanding dinner for a little over $100 for two. Roxy is alway our GO TO steak restaurant! We recommend it!
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February 2024 by
It took 45 minutes to get sat at a table with a reservation made a month prior. Server forgot our side dish, and the entee was finished when it showed up after having to ask the busser for it because the server never returned to check on us.
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February 2024 by Rawb
The food was incredible. Smaller menu but they definetly have it dialed to perfection. And the bacon bread. Wow. Would be expecting to pay a lot more for the food quality and service. Didn't get drinks but their drinks were priced very reasonable. WILL BE GOING BACK FOR SURE.
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February 2024 by DinoS
Felt we were rushed through our meal, although there was no one awaiting our table. Salad came out swimming in dressing, so we sent it back. And then the mains came and we weren't even done with the salads. A bit weak considering the mains are $40/$50 and up....
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February 2024 by JTS61
This is the first time we were a bit disappointed in Roxy's. We visit at least once a year for a special occasion and usually thoroughly enjoy our evening. We always stop by the Martini Bar first, and this time we had a long wait each time for our drinks (the second martini took 1/2 hour between order and receipt of drinks). We chose a "Dinner Experience" for our Valentines' Day meal, which was a steak and lobster tail for 2 - very good by the way - but the menu showed a couple of choices for the starter and about 4 choices for the desert, but when we asked our waiter, there was actually no choice, he simply brought them. The meal was fine, but if there is no choice, the menu should not show a selection.
