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February 2024 by Brittney Fox
Hands down, if you have T-Mobile, this is the stop for you!
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February 2024 by G C
Stopped into the store to check on a phone upgrade since the Samsung S24 is now out and I was helped by John. John was amazing! Very knowledgeable, personable, and funny. I ended up upgrading to the S24 Ultra and he hooked me up with internet for my home! I would recommend this location to anyone in the Reno area, great customer service, friendly staff. T-Mobile has a happy customer for life!
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February 2024 by Aaron Gumns
Larry is an absolute miracle worker and the most knowledgeable people you could ask for when buying anything from T-Mobile. Got a great beard too!
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February 2024 by Your Mom
Your Mom loves T-Mobile. Keep up the good work.
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January 2024 by Walt Bulkeley
This was the best experience I have had with T-Mobile in the last month. Larry was great at helping me get the phone I wanted.I highly recommend this store for all your cell phone needs.
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December 2023 by Isabella B.
First off I come to the store asking for help to trade in my iPhone. Of course I get the one employee that noticeably dislikes life. He is extremely unhelpful and tells me there is nothing that can be done because my family bought the plan in CA. Well I knew this was not true as the store in CA informed me I could walk into any T-mobile and get my phone. So I proceed to call my family member to see if there was miscommunication as I was not the one who purchased the plan. That guy I wish I knew his name was such a A........ said "I'm going to luch I can't help you". Extremely rude and his coworker the big set guy sat there like a deer in headlights staring at me. So I go to the store on keystone immediately get helped. So Wow never ever going there unless it was to give the bird to that one guy.
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December 2023 by Sandman T.
The staff was incredible helping my wife and I with the billing questions, also with all Our questions about our account. Very knowledgeable and polite staff.
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November 2023 by Kimberly Porter
John was the most patient and went above and beyond to insure all my apps and data transferred over. I would give ten stars if I could.
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November 2023 by Jamie Valenzuela
Customer service experience with John was phenomenal. I am not very tech savvy or knowledgeable when it comes to cellphones. He helped me pick out the most compatible device and best fitting service plan to support my needs. If I could give 10 stars I would. I’ll definitely be coming to this store only to see him in the future! Additionally, I’ll be recommending this store and John to all my friends and family for their cellphone service needs!
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November 2023 by Anna Ferguson
John at the Mae Ann store provided the most pleasant buyer experience I have ever had while changing phone services. He is knowledgeable and asked me for my needs and did not oversell me. Thanks to his expertise, I also got a watch and I couldn’t be happier.
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November 2023 by Bob W
Been doing business here for years. Store Manager, Aaron is great. This go round was for upgrades to new iPhones, otherwise, an occasional visit on T-Mobile Tuesday’s is good as well. Thanks to everyone, including Sales staff John, Larry, and assistant sales manger(Aubry)
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November 2023 by Amy
Went into the store to look at phones and accessories and they were all so friendly and helpful. The manager Aaron came out and even addressed the customers when I was in. I recommend going into this store if you are looking to go with T-Mobile!
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November 2023 by Jeannie Johnson
John was fantastic with all his helpAnd made me feel he was confident in what he was doing . He’s great at customer service , we were very comfortable with him and will be back to see him with anything we need!
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November 2023 by Adam Carranza
John V. is great, he was very helpful and patient with me when I had issues with my phone, I highly recommend him. I wish I could give more than 5 stars!
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November 2023 by Herminia Montes
They were very nice and understanding of my issues. Aaron was very helpful and took great care of me. Visit this store!
