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September 2023 by Sara B.
Not very welcoming or helpful. The girl that was there, was condensing and not helpful. Maybe she didn't want to be there. Tried to buy some items, but she was so busy trying to ignore me. Online may be the way to get what I want.
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August 2023 by Sharif Amit
We have been to this shop multiple times. But this time the new woman at the counter was super rude. Me and my wife went there today and from the start the woman was acting super weird and rude. My wife put most of her stuff at the counter for checking out and went to browse the lip exfoliator. We were the only people at the store and she asked her to help with finding the product which she did not. Then my wife accidentally tried out a product which was not the testing sample. She yelled “Put it back, now I can’t sell this item and have to get rid of it”. My wife feeling guilty told her to put it in the checkout items to be billed. We paid for all the products and came out politely without making a scene. Please do a training session for your employees on how to behave with the customers.
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June 2023 by Suzanne L.
Love the new refillable shampoo and conditioner bottles!
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March 2022 by maritsu stearne
They have custom shampoo you can make in the store!!
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January 2022 by James G.
To customer care. I got your standard "we are sorry" reply both here, and in my email. After about 3 weeks I have not been contacted by the district manager as promised. I also noticed a similar "hidden" review from another yelper involving a face shield, who got the same copy, and pasted response. It is my belief that you guys really just don't care, and why should you? I have never purchased anything from your store before, and will never do so in the future.
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December 2021 by Eunice Grubbs
Love to smell good!
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September 2021 by Emily Musk
Very weird vibe at this store. Store is way over priced and staff seems confused. I won't return!
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August 2021 by Amber Osburn
Very weird vibe at this store. Store is way over priced and staff seems confused. I won't return!
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June 2021 by Don Evans
I have always really liked the jewelry selection here but the customer service is terrible. Most of the employees are young girls who do not seamed interested in your business. The last pair of earnings I purchased form here broke the first time I put them on. I went back the next day to see if I could exchange but was more or less scolded by the manager for bringing this to her attention. I was told that it is a "hard no" as she rolled her eyes and scoffed. Even if the earnings wont defective at the time I perched them, I would at least have liked a more compassionate response or explanation of why they would not be able to help.
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May 2021 by Candy Cambell
Best facial treatments for home . I have very sensitive skin and these products are perfect for me skin!
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September 2020 by Jessica M.
I love this place I've been using their vitamin E gel moisturizer and cleanser along with a toner. Every time I've walked in someone is always available and ready to help. The staff is amazing and very helpful. My skin has never looked so good! Thank you body shop team!
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August 2020 by Sarah M.
Been reading about the Body Shop for years from Teen Vogue to Seventeen (this was ions about I might add but still feels like yesterday:) )Of course being from the southeast it's a place I could order online but hadn't visited in store.Stumbled upon this place in the Meadowood mall and made the stop. Lots of great skincare items. Totally lived up to all the hype I had heard about back in my teen years.
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January 2020 by Lordwinter 15
Amazing place I get my lotions here . The staff are also very helpful.
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September 2019 by Amanda Murphy
Best selection in one store for healthy options for your body. They train their staff well on product knowledge. Items are mid $$ . Definitely worth your time.
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August 2019 by Graciela G.
I love everything about this store's products and most of the employees have been very helpful and eager to help. However the key word is most. I have been in this location about 5 times , and the very first time all the employees allowed me to look around, asked me if I needed help, answered any questions I had and ultimately just provided great customer service. I made a successful purchase and they signed me up for a rewards system. About two months later, I went into this store to buy some product and also to apply for a job. I asked the people working there if they were hiring and immediately the person I believe to be the manager looked at me smugly and told me i had to be 18 to work there. I then politely told her that I was indeed 19 years old, and she snapped at me and told me they were simply not hiring. The other employees then told me other places were hiring which was very helpful, but the manager made me uncomfortable even staying there to shop so I left. I want to say maybe the manager has had a bad day on the days shes acted this way but it seems difficult to understand that this is all the time. I ended up getting a job at the mall close to the store and one day before officially opening the store I went over to ask if she had a broom by any chance to use real quick and she once again looked at me smugly and said no. It could be just with me but, if theres people working there that act like this I probably would not want to shop there ever again. Again all the other employees I've met have been pleasant, except of course the lady that runs the place. thank you for reading my review.
