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November 2023 by Daniel Wolf
I’ve been into this shop a few times now. What I can say is I feel they are honest, and don’t try to take advantage of the customer. I am confident I’ll be using this shop for all of my needs going forward. They are great to work with. Highly recommend.
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October 2023 by Dynasty_c63 AMG
Best euro shop in town, they were able to get me in even tho they were busy and get my car running 100% will definitely be back for future maintenance on my 2012 Mercedes c63 amg very reliable and trustworthy shop..Service: General repairs & maintenance
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October 2023 by john barona
They did a great job fixing our car that another shop could not figure out what the problem was. These guys know there stuff. Would highly recommend.
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October 2023 by Amanda Huite
The guys at The Factory helped me out promptly with a quick fix. They were so helpful, friendly and professional. Top marks!
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October 2023 by Marcus S.
Best euro shop in town, they were able to get me in even tho they were busy and get my car running 100% will definitely be back for future maintenance on my 2012 Mercedes c63 amg very reliable and trustworthy shop..
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September 2023 by Burt Serota
If you want complete peace of mind, this is the shop for you. They are honest and price their labor fairly. We took our 2004 X5 in for a coolant leak. I talk to Dave, who told me they were 3 weeks out for apt. Explained, we were to leave for Oregon in two weeks. Dave got us in the shop in 3 days, had it fixed in 1. They even fixed a taillight I didn't ask them to fix at no cost. Super knowledgeable and nice guys to deal with. (BMW factory parts)
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August 2023 by Ting P.
I swore off dealerships for maintenance when I was constantly advised to get services my car didn't need, charged for oil changes that didn't happen, etc. at a "very reputable" dealership when I lived in DC. I have never once regretted that decision. There are exemplary, honest mechanics in DC who provided exceptional service. So I was very happy to find The Factory after moving to Reno/Sparks--the best!!! These guys clearly have expert knowledge, took their time with my Mercedes, provided service far above & beyond any reasonable expectations, AND charged a ridiculously low cost. Additionally, they gave some useful tips for keeping my car running at its best. Really a GREAT find!!!
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July 2023 by Arnie Unger
Had the dreaded "Check Engine Light" appear in various forms including "Limp Mode" on occasion. I drove around with it like that for a few months due to the unaffordable dealer's repair estimate. The Factory fixed the 10-year old X1 quickly at under 1/20th of dealer's estimate and it easily passed a smog inspection. I'm relieved that I found a place in town to trust.Service: Engine repair
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July 2023 by Scott N.
Chuck and his crew are AWESOME!!!!!!!They are very reasonable and know what they are doing!
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June 2023 by Rachel Micander
Knowledgeable and friendly staff. Great BMW experience.
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June 2023 by Wesley C.
I was looking for an alternative (instead of the dealership) to get brakes replaced for my Mercedes GLS. I called around and I was instantly impressed by The Factory. Rick, who I spoke to, was very knowledgeable and came off very honest and open about the repair and cost. The price he quoted me was very competitive with the other independent shops in town. What really impressed me was his invite to come by so they can do a quick inspection the next day. Dave, the owner, checked the brakes and I was in an out in 15 minutes. I then made an appointment to get the work done. Unfortunately, before I could get the brakes replaced, I traded in the vehicle for a new Audi SUV so I didn't get the opportunity to give them my business. However, based on what I experienced with them, I will definitely be bringing in my other vehicles going forward.
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May 2023 by Norms Cabs
Always happy with the service here. Jeff and Dave are awesome! Will always come back here for the service of our GL450. Highly recommend this place.Services: General repairs & maintenance
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March 2023 by Janik Perera
I was looking to purchase a European vehicle in Reno but live out of state. I wanted to get a PPI done by a European vehicle specialist before i went to inspect/pick up the car myself. I called around a few shops in the area. Chuck and Dave at the factory were more than willing to give advice and spend time explaining everything in detail over the phone.. even without knowing if I’d even give them business. This is exemplary service and why I ended up choosing The Factory over their competitors. Also reasonable in price.One recommendation would be to include a PDF/Printable report for PPIs. Thank you once again Chuck and Dave. Wish you and the shop the very best!!
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March 2023 by Angel Rodriguez
I found these guys after another “German Specialist” in town that rhymes with Barbarian Lotto Mouse charged me $500 to NOT fix my problem.Chuck & Dave were extremely accommodating, got me in that same day, had it fixed, & sent me on my way within mere hours.I have taken my car back to them for other work since then & it’s always a pleasant experience.I can even call them up for quick questions & Chuck doesn’t hesitate to break down the info for me.I’ve also referred one of my BMW-owning friends to them & they’ve helped him out as well.Overall top-notch service & work. I will be taking my MINI to them for a long time to come.
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January 2023 by Rohan Grace
Chuck and Dave took care of my daughter's BMW on very short notice and got it fixed the same day. They gave us a couple of advisories but didn't push us to take on those repairs immediately. The car drives great and we now have peace of mind and a regular place to take her car for maintenance and repair. Very professional, courteous and seem to really know their stuff. Thanks guys!Services: General repairs & maintenance
