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October 2023 by David A.
after having a bad experience at reno rock i started doing all my business at truckee river rock. they have always come through for me and are very professional.
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September 2023 by Mary Lou S.
So, I was in Reno for a few days and I wanted to buy some rocks to paint and hide with the local rock painting group. I told the girls in the office I was looking for about ten palm sized river rocks. I was informed I would need to buy a bag and I could have it filled up. I paid for the rocks ($14.02) and was given a heavy duty bag to take out to the guy in the yard. He was busy, so I went to the river rock bin and picked out 12 rocks. I was then on my way, making a mental note to bring rocks from home the next time I visit. :)
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September 2023 by Chris H.
I should have read the reviews first! The instructions I gave them were "dump it right next to the hole with the stuff missing". We all understand how heavy rock is right? Also I believe you advertise yourself as a landscaping company. So they dropped the first load STRADDLING the hole. Not exactly an easy mistake to undo! There is no landscaping cloth or irrigation run yet. They then called from the office to ask where I wanted the second load (lighter color rocks at the top of the driveway) so I know they understand the concept of calling to get clarification when they are unsure about something. Where was this courtesy the first incorrectly dropped load? And if they misunderstood why would they drop HALFWAY? When I called I asked to talk the manager. They put Sadie on the phone. Not helpful at all. Pretty much told me to pound sand. I asked her "are you basically telling me to politely go f#$k myself? She answered "politely, yes". Wow! What customer service! She is probably the worst person with the worst attitude to run her business. And I'm pretty sure she is not the top person in the store, and she told me twice she was. Don't waste your time and stress on this horrible business.
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July 2023 by Jim Andreatta
Best kept secret west of the Mississippi.. A great place , service and selection , and the will help you select the right Material for your job , and I'm not sure but I think they'll preform the job for you also..
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May 2023 by Mike Mechanic
Not to be trusted. They shorted me 3.5 yards and refused to see evidence. Had to stop payment. Very dishonest.
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May 2023 by Brenda G.
Called to see if they had a particular tree in stock, I was told yes they did, immediately drove 40 minutes to find out they did not have that tree after all. No apologies for the wasted trip!
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November 2022 by Brad B.
Zero integrity, period!!!!! They are impossible to deal with. They don't honor their commitments and then lie when questions arise regarding their promises. Stay away! Sarah (owner) is the WORST.
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April 2022 by Rene Johnson
The staff always makes time to assist and answer questions.
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February 2022 by Andrew Haukås
The staff was friendly and helpful. I only needed a small amount of rock (way less than a yard) and it wasn't an issue.
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October 2021 by Michelle S
Love Truckee River Rock Nursery. They always have great plants and yard art. And the staff if very friendly, welcoming and knowledgeable.
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October 2021 by A B
If you want people who do slow shoddy work and blast obscenely loud mexican music the whole time then hire this company
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August 2021 by J J
If you want people who do slow shoddy work and blast obscenely loud mexican music the whole time then hire this company
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July 2021 by Samin C.
I bought a tree without being informed that it collects bugs (boxelders) which would cause a health issue for a family member. Less than 12 hours after I bought the tree, I tried to exchange it (not even return) and the owner Sarah was very rude about it all. She said "I don't care about your issues, I am not taking it back". She tried to use an example "if you put gas in your car, do you try to go and return it?" She also said "I have million dollar customers and I don't need your $150." She was very rude and unprofessional and the trees are not labeled as they should be. I would not recommend purchasing from them.
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June 2021 by Tim Sweeney
Very helpful. Reasonably priced!
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June 2021 by Cathy S.
I went in to get some rocks for my front yard with measurements. The young lady who was helping me waaay overestimated but when I called later that day they refunded me the difference without any problems. The delivery driver was pleasant and even though I still got about a yard or so more rock than I needed it was all in all a good experience
