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November 2023 by Nic Thompson
Wow, what horrible service! Waited in line for almost 10 mins and 3 employees left in that time
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August 2023 by James D.
United Federal Credit Union is located on the corner of Robb Drive & Ambassador immediately off the I-80 freeway . It's on the same property as Starbucks. The staff is professional & over the top friendly. They have favorable rates & the full services of any bank. Their ATM on the West side is a convenient drive-up. When leaving, watch the car's speeding down Ambassador to get to the freeway.
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February 2023 by Julie Holtz
I like the employees but the ATM is always broken so I have to drive across town to make a deposit. When I drove across town to deposit my rent money this time, the ATM on Bible Way didn't deposit my money and took my money so I can't pay rent on time!! I am so upset and disappointed.
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April 2022 by Gabriel T.
Rude, annoying and condescending. Called to ask if I could access my account being a customer of another credit union which is a sister branch of this location (this is usually a VERY simply question and yes or no answer process that I've done multiple times before and never had any problem with) but the old lady must have felt like this was her opportunity to be difficult AND annoying for no reason as she starts blabbering away, making sure to talk EXTRA slow about the rules and how I have to make an account, talking to me like I'm a child who has never banked before. It's obviously she didn't even listen to my question before starting her tirade. I know what I'm doing. I know how a credit union works, Stop interrupting me to be condescending and answer my damn question. DO your job. Don't bother banking here P.S. I called Great Basin CU and asked the same question the same way and the person on the phone was 3000 times more helpful, instead of being condescending she looked up the branches for me and answered my question within a couple minutes with no problems whatsoever It's pretty obvious the lady who answered my call at united was just either too lazy to do her job, or taking out her frustrations on customers or maybe just wanted to be difficult for whatever reason. Very annoying
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August 2021 by Jonah Pearson
Very helpful and caring workers, Jonathan is has been a huge help and their customer service is the reason I will not be switching banks
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May 2021 by Doug Smithson
I can highly recommend United Federal Credit Union.We've had a checking account at this Credit Union since 1987, back when it was a credit union for Washoe County School Teachers.Almost all of my families finance needs have been met by UFCU.Cars, a boat, a home equity loan and online banking and bill pay have made our lives easier, more enjoyable and profitable.
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April 2021 by Richad M.
Called ahead of time to see if I could come inside to withdraw some money and lied straight to my face once I got there I was told to use the atm (I don't bank with them but my bank is a sister bank of them) wasted an hour of my time... for the ppl who read this call a few time to make sure because mf don't listen
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November 2020 by chris harkins
Possibly the worst customer service I have ever experienced. Decided not to bank with them because of it.
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October 2020 by margiepoo13
I've been a member of UFCU for at least 15 years. Better service than the bigger banks.
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September 2020 by Allan
Great experience
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August 2020 by Barbara Rich
The staff has always been very helpful and actually stopped what would have been a scam on my account.
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May 2020 by Nick Cresci
I've been banking with UFCU for many years now and I've always been very happy with the customer service Jeff and his team have taken great care of me!
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March 2020 by Jeremiah S
This locations ATM has messed up on multiple cash deposits, once for 700 and another for 400. This ATM will error out and cause your deposit to not show up or to be reversed with no warning and no cash back. This branches customer service is terrible for non members, they'll refuse to service CO-OP members as "only our ATM is CO-OP.
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March 2020 by B S
This locations ATM has messed up on multiple cash deposits, once for 700 and another for 400.
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February 2020 by Sarah B. H.
Andy is amazing!!! I'm always in a rush and he gets me in and out fast! Honestly, the service is better than any other bank I've been too. As a busy Mom and full time employee, it is appreciated!
