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February 2024 by Mel J.
I have been to this branch several times - to cash a check (former US bank customer here), to make deposits (when the ATM was down), to wait for another customer to have a document notarized, and on this most recent trip, to do a real estate closing for a US Bank customer. On almost every visit, things were fine, no issues. That is, until today's visit. My client, a US Bank customer, chose this branch to meet since he thought it would be the most convenient place to meet. important note - this real estate closing was for a US Bank product and I've conducted such closings at a number of US Bank branches in town; and each time, I was allowed to meet with clients at either an empty desk/office or in the conference room. After all, the documents contained confidential information. Moreover, my client he's completed two (2) closings at this same location, yet the tellers I spoke with acted like it was a foreign concept, as explained below. At any rate, once my client arrived, I asked the teller if we could use one of the desks (many empty desks were available). The male teller (short black hair) simply said "no" and looked away. I told him the papers pertained to a US Bank product, but he waved me off to another teller. I said a quick explanation to the other teller, then she disappeared to the back without a word. Frustrated, my client and I just went to a nearby table and started the closing. A couple minutes later, a lady came out from behind closed doors and I explained the situation to her, then she pointed us to an empty desk and I thanked her. But not before she asked why this transaction wasn't sent to someone at the branch since there were notaries amongst them. I explained that the title company sends out the orders. Then my client and I moved to the empty desk and completed our transaction before leaving. Why 2 stars? Because I have had good experiences here and while today's was not the best, it wasn't that bad.
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December 2023 by Sarah R.
Red head is really rude I told her to hold on and she didn't she thought that she could run my card when I was trying to transfer funds usually you wait for the go head right? Said she couldn't run my card again cause it would decline again but I've never had that issue. Honestly very disappointed in her attitude.
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November 2023 by James K.
I'm not happy at all with my bank branch, but the Kietzke branch and Frances really give outstanding service. I mainly bank at US Bank due to the super convenient online banking application, I couldn't get along without it. I'd like to also mention the great service from Eric Hudson in the Wealth Management Department, he has helped me out on numerous occasions.
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August 2023 by Sean S.
Heather is the one that you wanna go to. Very patient and professional. Bank tellers should learn from Heather
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April 2023 by Ruth Cruz
FIRST TIME HERE ITS REALLY NICE. JUST WHEN SNOWING BE VERY CAREFUL WALKING ?♂️. ITS SLIPPERY. VERY NICE PEOPLE.
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April 2023 by Ben W.
Worst customer service ever. US Bank changed its security method for logging in without telling any of its customers. I have not been able to access my account, pay bills or transfer money for weeks. I had to write checks and mail in all my bills. I am looking for a new bank.
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February 2023 by Susan Sattui
Joao was very helpful, made opening an account a breeze. More than Satisfied.
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February 2023 by Rene Turner
I just had a very disturbing experience at this location. The teller was all by herself trying to go as fast as she could, there were a few people behind us and a gentleman was getting really impatient and screaming what the hell., after the 4th time the teller told him I'm working as fast as I can as you can see I'm by myself. The gentleman decided to leave that location. Sad part is after this the manager finally decides to show up only to reprimand the teller in front me saying she handles customers that behave that way ( where were you the first 4 times ) The manager and the other desk bankers should be helping this lonely teller Not reprimanding her. Very poor management
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June 2022 by Daniel R Smigielski
Great bank, everyone working there are courteous and friendly. Very helpful with financial information!
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February 2022 by Daniel Roman Smigielski
Great bank, everyone working there are courteous and friendly. Very helpful with financial information!
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September 2021 by Mason “Arianskychiled” Abrahamson
It's the place I bank with an all I have to say is if I have a us focus debit card do not make a transaction at jackson's every time I do they hold 15 $ untill the transaction is posted on my account
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May 2021 by Dickerson McCain
It's the place I bank with an all I have to say is if I have a us focus debit card do not make a transaction at jackson's every time I do they hold 15 $ untill the transaction is posted on my account
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May 2021 by Mason Abrahamson
It's the place I bank with an all I have to say is if I have a us focus debit card do not make a transaction at jackson's every time I do they hold 15 $ untill the transaction is posted on my account
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December 2020 by Joanna TT
The people here are very nice , they are often very helpful , but sometimes they are short of employees , so you have to make an appointment .
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November 2020 by Melody McGuire
Everyone has been real polite and friendly with exceptional customer service that I value
