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November 2023 by Alex M.
If I could give this branch 0 stars I would. I was in the middle of purchasing my home, had a temporary license and expired drivers license and the appointment with the DMV a week from this interaction. I came into the bank to transfer my down payment and was told by the supposedly the manager that my identification was not acceptable even though it was acceptable for the title company earlier that day and ended up being accepted at another US bank that same day. I also experienced a high level of sexism from the manager who kept telling me I could just have "my husband" or other account holder sign off on the transfer. Even after I explained there is no other person on my account. There was no other purchaser on my home. He offered no solutions or alternative way to verify my identity despite having all necessary documents per the DMV and seemed taken aback that I was purchasing a home by myself. He could not fathom I was buying a home and almost ruined my houses closing. He was so condescending and rude I moved my business to an entirely different bank. I could not believe they allow this man to work there let alone run the branch.
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November 2022 by Paul P.
Personal banking is a service often in need these days and US Bank is our choice for business banking. Typically fast service and good drive through hours make this an excellent choice for your banking needs. Even open on Saturdays.
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March 2021 by john jones
atm only distributes 20s and I'm currently dealing with a malfunction that ate up my money.
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November 2019 by Erin S.
Horrible customer service and so slow!!! They are very difficult to deal with. I don't bank here anymore because I moved down to this area and this was the only branch.
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November 2018 by Molly S.
was thinking of switching since my parents loved having an account here but since today will be my first and last time going there that won't be happening i guess. extremely bad customer service the woman anna couldn't hear us the entire time told us incorrect information and when we called the store manager greg she just lied to him and of course he believed her i will be calling the 1-800 number right now as well but i am extremely disappointed in this place and will be convincing my parents to switch as well
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January 2018 by Salina M.
The worst customer service ever at any bank that I've been to. I called yesterday to see what I needed to open a checking account since I just recently moved here from Hawai'i. I spoke with a Cydney (not sure of spelling) she let me know what I needed, I asked her if I needed to make an appointment to get this done she said you don't necessarily need one but we are short handed today if I would like to come tomorrow around 4:30pm she'll block out a time for me. So I told her tomorrow would work perfectly. Well I got there today @ 4:30pm Cydney was on the phone with a customer, so a gentlemen that just finished up with a customer asked if I needed help. I said yes, I'm here to open an account with you folks. He looks at his computer & tells me that won't be done tomorrow bc there's only 2 of them, I said well that was the excuse I was given yesterday & was told by Cydney to come today & she would help me, blocking out a time. He tells me their short handed, I said well I'm sorry that ain't my problem & you either want my service or not. He said you can wait on the side for Cydney & she can help you. Well as I was sitting there she finally got off the phone, still don't not acknowledge that I was sitting here, so in the mean time I called Chase bank which is up the road & they told me to head on up they would absolutely love my service. I'm here now at Chase as soon as I walked thru the door I felt welcomed. I wouldn't even give U.S Bank a 1 star but I couldn't post without giving them something, to me all the way.
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September 2015 by Frances Sloan
The location isn't finished being built yet.
