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September 2023 by Evan L.
Came here a couple days ago with the family and the two guys upfront didn't even both to greet us and were laughing while completely ignoring us. So rude we decided to leave and shop elsewhere. This was such a shame since we needed new shoes and shopped at this vans a lot previously. You guys should train your staff better because these two ignorant workers brought shame to your store. Probably won't be returning if thats how paying customers are treated.
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May 2023 by Felicia Guest
Visited the store with my fiancé to find a good pair of vans for casual wear. Ryan was working. He was helpful, patient, and kind. My fiancé asked a lot of questions and Ryan was more than happy to help. The other workers were busy but they were also very friendly. Ryan helped my fiancé find the right pair for him. He loved the shoes so much he didn't take them off till we got home. Thank you Ryan for your awesome customer service. We will be sure to come back.
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April 2023 by Sofia R.
If I know my size I'm online shopping but I love coming into a Vans store. Being a skater and being able to come into a Vans store and try on their clothes and all shoes with even wide choices is gives me more choices. I've been wearing cans since I've been skating and six years old and have no complains. I'm not giving my money to any other sneaker brand. This store wasn't as big as other stores I've been to in my hometown but they made it feel bigger than it was. It is greatly designed and have a variety of parking which is always so nice. Nice location and the associate DJ was kind and helpful as I tried on five pairs of shoes. Checkout was simple and I will definitely being coming back to get clothes and another pair of shoes.
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November 2022 by Nonda M.
My grandson's birthday and he loves the Van store. He walked in they waited on him right away. I love that Van store they take care of your every need. They had 40% off of clothing and $20 off any pair of shoes. So if you're out shopping get on over to the Van store in the outdoor mall. We just love it
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November 2022 by E J.
Super friendly staff with great Black Friday deals when visiting ($20 of every pair of shoes and 40% off clothing). Almost every pair of shoes tried had sizes requested in stock.
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July 2022 by Zaedin Skolak
I returned some shoes last week and the girl who was blonde who works there she was very very nice and helpful too no clue what her name is but she was very nice so I recommend this store for some vans
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May 2022 by WWJD - (DanielHoefert)
This review is not from personally, but from my wife which she loves Vans. I went here with her a few times.Also, I told before here she has enough shoes from them. ?
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April 2022 by L V
Visited tonight 6pm with a $100 Vans gift card in my pocket, ready to shop. My husband and I were the only customers in the store during our entire visit. 3 salespeople were present, one young woman, two young men. My husband was greeted and the female salesperson brought him a couple pairs of shoes to try on, while I browsed elsewhere in the store. Right in the middle of trying on shoes, the female salesperson dropped everything to go join the two other salespeople behind the counter to engage in personal coversation. By this time I had shoes in hand that I wanted to try on, and was trying to catch the eye of a salesperson. Im not the type to call across a store for help. One male salesperson made direct eye contact with me before returning to the personal conversation. The female salesperson never did return to follow up with my husband who was in the middle of trying on shoes. Finally I thought one of the male salespeople was coming to help, but he walked by without stopping. I told him we were leaving because nobody would help and he did not respond at all. We'll try the Vans outlet instead. Its a little hectic but we've always had good service there.
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April 2022 by Sarah J.
Worst shopping experience I have probably ever had. Went into Vans to get pair as a gift. We picked the exact shoes we wanted off the shelf and gave to the employee so she could get them for us from the back. Checked out and thought nothing of it. When my boyfriend's sister went to open her gift, the shoes were a completely different (and ugly) pair of Vans. They didn't even have a slight resemblance to the ones we picked out. We went back to the Vans store a few days later and guess what... they didn't have the shoe we were actually supposed to get in stock. So, we ended up settling on a completely different pair. However, staff didn't really seem to see much of a problem with what happened. I supposed that's what happens when you have kids running a store.
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May 2021 by JAY REALUBIT
Nice small shop with friendly staff
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May 2021 by Eric C.
This is the location to go in Reno. The staff here is always chill and on their game. When compared to the children at Legends, these folks blow them out of the water on all levels. I will keep coming back here for me and my family's shoe needs.
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May 2021 by Chris OBrien
Very helpful staff with great selection
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April 2021 by Mandee Heitzenroder
Love the selection of Vans in store, they don't have everything online, but there is quite an option to choose from!
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April 2021 by Bobbi Evans
Very helpful people that work in there
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February 2021 by Tat2Dup
The young gentleman that helped me out was very friendly even after sending him back to check for sizes like 10 times ! ???
