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March 2024 by Brian D.
Had what was, in every way, an excellent experience with VIP Collision. Had to bring in a 2021 model year vehicle for some front end damage, and given modern vehicle front ends are packed full of sensors, radar, cameras, etc, it feels like even seemingly basic repairs cost an arm and a leg nowadays. With the first 2 quotes I got from shops in town, I was worried that'd be the case here also. Thankfully, VIP gave me a quote that was 1/3 of what the next cheapest estimate was, while still using OEM parts and being able to schedule me for just a few days after I first went in for the estimate (only real delay there was placing the order for the parts from the manufacturer and getting those in). While VIP originally suggested it could take the better part of a week for the work to be done, they had it ready by the next day and even got it detailed. Huge thanks to Gary and everyone else at VIP for the great work.
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February 2024 by David Kauffmann
My truck looks great and was ready early! Gary was helpful and a pleasure to deal with.
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November 2023 by Ivan Flores
I had my car there, took them about 5 months for me to get it back, when I did get it back they forgot to put parts back on my car, left extra parts in my car, didn't put my car back together correctly, and my wife's change from her center console went missing! Horrible job, won't be using them anymore!Services: Painting
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October 2023 by Marlene Sanchez
They worked quickly on my vehicle, and it looks brand new again.
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September 2023 by Gracie Britt
Staff was incredibly friendly in person and over the phone. Very customer oriented. They got my car ready a week early than estimated and it looks beautiful.
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September 2023 by Gene B
I got my car yesterday and everything looks awesome! I will be coming here in the future.
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July 2023 by Mel J.
Read the 1 and 2 star reviews!! Save yourself the headache!! My son's truck was damaged in a rear-end collision and I found VIP Collision Center through Yelp. I mean, 4.5 stars, plus the convenience of messaging through Yelp, and the ability to send pictures of the damage for an estimate - I mean, c'mon, this is too good to be true! Well, it was too good to be true! I blame myself partly for a number of reasons. First, for being too lazy to get other estimates. Second, for not reading the 1 star reviews, because I think fellow yelper, Gene L, is onto something - he said his bullshit meter was pegged in the red zone. I wholeheartedly agree! First, I have to admit that the body repair work was good, with the exception of the paint being a shade off. Fortunately, my son didn't care and certainly didn't want to make an issue of it. He was just happy to finally get his truck back after more than two (2) months! Second, the customer service is atrocious. I dropped off the truck on 4/6, along with hard copies of VIP's estimate and the opposing auto insurance company's estimate. On the same date, I picked up a rental vehicle for my son to use while his truck was in the shop. Immediately after dropping off the vehicle, I received an email with that included a link for an electronic tracker of the repair work through carwise.com. I was ecstatic! I thought it was great that I'd be able to just check on the repair work without having to call the shop. Boy, was I wrong! Let's just say, that "meter" barely moved, even after they started the repair work, so it was NOT ACCURATE. In fact, the carwise tracker just showed that I picked up the truck a couple weeks ago, it is now July and the truck was picked up in May. One week later, on 4/13, I called VIP to ask about the timeline for the repair and there was no answer. Not only that, the voicemail box was full so I couldn't leave a voicemail! FIRST RED FLAG!! This happened numerous times!! When someone finally answered the phone, instead of answering my question, the initial response was "that repair work won't take a week." I explained that I knew it wouldn't take a week, that I was just calling to get an estimate as to how long it would take since I had to pay out of pocket for my rental and the insurance company was going to reimburse me; a female in the background said "Oh, we'll let the insurance company know." Then I was told that they ordered parts and the last part, the bumper, would be received the following week, so the work should be done the week after that. The repair work would not be done until 5/19, MORE THAN TWO MONTHS LATER. In those two months, VIP had not even contacted the other insurance company until WEEKS LATER, misplaced the hard copy of the insurance company's estimate, and kept putting off the completion date due to one thing or another. VIP also tried to put the blame on me for not making an appointment to drop off the vehicle, to which I responded, WHY did you accept it??!! There was no reasonable response to that. If I had known it would take TWO MONTHS to complete the repair, I would have taken the truck elsewhere. Yet, that wasn't relayed to me when I dropped off the truck. The icing on the cake was when I submitted my first rental invoice to the insurance company for reimbursement, the adjuster told me that VIP had NEVER CONTACTED THEM. Mind you, this was MORE THAN A MONTH AFTER I had dropped off the truck to VIP. Because of VIP's failure to initiate contact with the insurance company and ensuing refusal to provide pertinent information, my reimbursement was delayed by at least three (3) weeks! Highly disappointed by the entire experience. Recommend? NOOOOOOO Return? HECK NOOOOOOO
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July 2023 by Martin Romero
Terrible place save your money and time. Unless you want more damages done to your car and maybe your rims stolen go to these guys.Service: Body & Trim
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June 2023 by Barry F.
I don't know where the negative reviews are coming from. People at VIP Collision have always been pleasant and helpful to me. They've worked on a Ferrari, a 911 Porsche, and a pickup for me and the workmanship has been outstanding!
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March 2023 by Kayleigh B.
NO MATTER WHAT YOU DO DO NOT TAKE YOUR CAR HERE!!! I have had the worst mechanic experience that I have ever had at this shop. To start out, the customer service is ATROCIOUS the people working the front desk are unreliable, unorganized, and unaware of what happens to the vehicles while being worked on. I was actually recommended this place by the tow company that towed my car after being in a hit and run. No matter who recommended this place, do not go here. I understand supply shortages and how that can affect how long it takes to complete repairs, however, "forgetting" to order the front bumper of my car, incorrect estimates of how long it will take to do repairs, and taking almost 2 months to repair simple damage is ridiculous. Besides that the most important part of this review is noting that the mechanics or other employees STOLE ALMOST EVERYTHING I HAD INSIDE MY CAR. Owners manual, tools, trash can, extra shift knobs, jewelry, etc. Everything was taken out of it the only thing left were empty coffee cups and snack wrappers from whoever was working on it. Also, I can understand mistakes happen, but while putting on my bumper they broke the bracket that holds the bumper on. They didn't even have the respect to put back on my front license plate or put the matching headlight onto the other side of the car. Just recently I took my car to a different mechanic for a flat tire and they informed me that the tire that VIP had put on my car was not the right tire and was VERY HARMFUL to have on my AWD vehicle. Do not take your car to this shop.
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March 2023 by L. E. M.
My daughter had her car towed here after a hit and run on the recommendation of the tow truck driver. WORST BODY SHOP EVER. I understand there are parts, shortages, and labor shortages, but their total lack of response to phone calls and voicemails was completely unprofessional and worrisome. At one point I had to call my daughter on the phone and have her walk the phone into the body shop so I could get ahold of somebody. They didn't order the parts when they said they would, they were not timely or efficient. When we finally did get the car back after three or four months, they had stolen her flat tire kit, her owners, manual, her jar of change, and all her extra shift knobs. Two weeks go by, and she gets a flat tire. She takes it to the tire shop, and they tell her that the body shop put the wrong tire on!!! No matter what you do, DO NOT bring your car here!
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March 2023 by Kelsie Pittel
Waited almost a year to type this review. I'm disappointed to say that I had a really poor experience here - both in the quality of repair-service provided and in overall "customer service." The repairs completed by this shop (radiator and bumper replacement after a front end collision) were performed incorrectly; leaving me with electrical issues and internal alarms system issues in my vehicle. Since VIP was unable to determine the error, I ended up needing to go to two Ford dealerships to figure out the issue and essentially re-do the work that had been done. It was a year-long process that VIP did not make any easier (failing to answer my calls or calls from the insurance company, no direction or suggestions for what to do about the "new" issues, no real apology or acknowledgement or ownership over the mistakes made). You will be better off taking your business to a regular dealership.
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March 2023 by Bruno N.
My car git hit on an icy road, so I found this place on YELP with the highest ratings in Reno. I was told 1 to 1-1/2 weeks to repair. It ended up going on 3 months. I heard every excuse, mechanic quit, you're in line waiting, they sent the wrong parts, we can't locate the parts, we need to change to non insurance parts, the mechanics are sick, it's a holiday week, it's a holiday, we found more damage. Our receptionist had a personal emergency, our receptionist quit. We moved your car to another shop. Get this, they stopped answering my calls and let them roll to voicemail, I call from alternate number and their excuse is, the phone never rang. I've spoken to the manager several times and he's useless. He admits the company has problems and can do better, ya think???? Then on a Monday I ask for a call back at the end of the week on a Friday, two Fridays go by. No phone calls from Alfred the manager who PROMISED he would keep he timely updated. He does not return calls or messages. Neither does the front desk. I call front desk on auto dial with a new number, finely someone answers, and pretends like they are clueless. I ask to speak with Albert, he's not available so I threaten to come get my car as is. I listen to their scheming background conversation as they thought I hung up. Albert calls me 15 min later. He acts as if I'm a happy customer and forgot he was supposed to return my call 2 WEEKS prior AND I've called him several times a day every day since! WTF, and the car repairs are pushed back again. It's become plainly obvious that the BS that the receptionist spouts and the utter misinformation BS that Alfred feeds you to try and CALM a pisssssed off customer does not work. Then they overcharged me and give me 2 invoices. These guys are an absolute joke. DO NOT BRING YOUR VEHICLE HERE. You will terribly regret it. Albert verbally promised me $300 and $250 to apply towards the rental car. I've never seen it in the invoice. They use family and friends to create fake profile ratings, hence the BEST in Reno. Read the poor reviews and look at the contrast between good and bad. Thank you for reading and considering this honest review.
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February 2023 by Bruno Nolte
I chose this shop because it had the highest rating on Yelp. I was told my car would be repaired in 1 to 1/2 weeks it’s now going on 7 weeks. Lots of excuses, ( received damaged parts, waiting for parts, trying another supplier, mechanic quit, moving car to another shop) . I spoke to the manager directly. I asked him to contact me with an update last week. He promised he would, here we are a week later, no update, he’s not answering calls, not returning my voicemail messages. When I call the main number, same situation. They don’t answer when they see it’s me calling. I think it’s time to go over there with a trailer and pick up the car as is, and bring it to another shop that can actually do the work. I don’t see how this shop can possibly have a high rating. Customer service is nonexistent- ZERO.
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February 2023 by P L.
Alfred and his team did an amazing job! Staff was friendly and helpful! Happy to have our car home and good as new!