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March 2025 by Ishmael Hedd
On March 18, 2025, I brought my prescription along with my Oakley frames to the store. On March 28, 2025, I received an eager text message informing me that my glasses were ready for pickup. Excited, I arrived that Saturday, only to be surprised when I was handed a completely different frame than the one I had originally entrusted to them. The manager, looking perplexed, informed me that he didn't know what had happened to my original frames. To make amends, he offered me a replacement frame worth up to $300. However, I was disheartened to realize that my original frames had cost significantly more than that.
If you plan on taking your frames to Vision Works, be aware that you are taking a considerable risk.
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March 2025 by Maria Martinez
So unprofessional of Lindsey , I called her all day to get her to email my prescription and every time she would say she was busy and she would email it as soon as she could. I first had spoke to her at 10 am then again at 3pm and she stated she didnt forgot about me and I called at 6 pm and now they won’t answer my calls! I paid out of pocket for my exam I feel like I can atleast get a copy of my prescription since I lost it.
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June 2024 by William Shutt
Brittany was a great representative to work with. very nice , professional, & patient! She makes you feel right at home when buying glasses :)
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June 2024 by Jerry Schommer
Very Professional thank you
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May 2024 by Sandra Caldwell
Great care and service.
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May 2024 by Mark Rochefort
Everything was clearly explained from optometrist procedure to product choices, insurance coverage and billing. Great product selection and friendly staff. I couldn't be happier.
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April 2024 by Greg Caffee
Rude rude rude rude rude rude rude rude rude rude rude rude rude manager. At least he claimed to be a manager. I didn't finish my conversation with him after he was rude so I just turned my back and walked out and I won't be back. Short staffed.
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April 2024 by Richard Mason
Visited this location to get my eyes checked and to get a new pair of glasses. Optometrist was great, and on time with me. Chris and the staff in the eyeglass section were really nice and very helpful. They would have earned a five-star review, however, this store is clearly understaffed. Each time I was in there, both to order my new glasses, and to get my wife a new pair, there were people waiting. So what should have been a quick visit took much longer than it should have. The selection was fine and again the staff, once they get to you, were helpful. The place doesn't make glasses on site, so you have to wait ten days for delivery. This is a premium priced optical place, not a discount place, so they should have enough sales staff to ensure you don't have to be waiting as long.
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February 2024 by Jim Riggs
I show up early for my appointment. Someone shows up late and I get bumped 30 min.. There are several better eye doctors that respect the time of their customers. This is not one of those places! My opinion but I would find another place!
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February 2024 by Nancy V.
Brittany, the optic technician, was very friendly and professional. She noticed that the frames on the glasses that I wanted to have new lenses into were broken. She was very knowledgeable about the frames and glasses. She also checked with the manufacturer to make sure the frames that I chose would accommodate my prescription. She went over and beyond, so everything would come out right. Brittany is an asset to the Visionworks organization.
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February 2024 by Michele Galban
Very helpful from start to finish
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January 2024 by Treverton Bryant
Worth it, and I RARELY say that about larger medical businesses. But they were nice, straightforward price, plus a b1g1 saves my clumsy drops. I gotta backup pair!?
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November 2023 by Darlene Sibley
I walked in to get glasses. Shirley the tech helped me with setting up my eyeglasses. She is wonderful. She listened to my needs. She is excellent.
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November 2023 by Nicolette Rodriguez fimby
Nikki was extremely helpful and sweet definitely would recommend.
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November 2023 by Staci St John
All the staff members were caring, compassionate. and patient. Thank you
