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December 2023 by Paul P.
Normally I use them just for RX. Open good hours. Closed for lunch the pharmacy is. Call for details.
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December 2023 by Alora S.
If I could give zero stars, I would. As a pregnant person, I made an appointment with the Walgreens Pharmacy to receive the RSV shot approved for pregnant patients by the CDC in September. When I arrived, I was told that verbal confirmation of gestational age was needed from my doctor. Inconvenient, and I wish the vaccine scheduling portal had provided this guidance, but I understood and worked with my doctor to coordinate this information to the pharmacist. I went back in to receive the vaccine two days later, after confirming with my doctor that they had called, and I was told this was still pending. I had to go back to work so I left, but I called the pharmacy again today and was told 'Oh yes, we received the confirmation, but you are at 35 weeks. That's too late for this shot, so sorry.' This is not the case. I cited CDC guidance that 32-36 weeks is the appropriate gestational age. The pharmacist on the phone agreed and asked me to come in today at 2:30 for the shot. When I arrived, again I was greeted with "we don't have confirmation from your doctor yet." Apparently I had been confused on the phone with another pregnant patient - very concerning and possibly a HIPPA violation; thankfully no additional information was shared with me about this other patient. Frustrated, I called my doctor's office then and there. The office staff told me, "We talked to the pharmacy - we were told a verbal confirmation was not adequate [note - I specifically asked about this], so we faxed over a prescription." I relayed this information to the pharmacist, who looked at me with a very confused expression and said they did not have verbal confirmation or a prescription for me. By now, this was my third trip to the pharmacy and still no shot. Again, this is time sensitive. Once you reach 36 weeks, you can no longer get this coverage and you have to wait until your baby is able to get the vaccine on their own. The CDC providing approval for a maternal RSV shot is a godsend and should be made more easily available. But I ran into barrier after barrier in receiving this vaccine. I encouraged the pharmacist to call my doctor's office back again for confirmation. Magically, the prescription appeared and I was allowed to receive the vaccine. The level of incompetency of the staff at this location is appalling. Before receiving the shot I asked the pharmacist to repeat my name, birthday and the name of the vaccine because my confidence in the healthcare being provided was at an all time low. When it came time to pay, I provided my insurance information. It was a busy day with several people waiting behind me. In running my insurance, I was told my insurance would not cover, which seemed strange. After some questioning, it was discovered that my insurance card was being run with the information (name/birthdate) of one of the other people in line with me at the pharmacy. I understand human error happens, and I understand being understaffed and stretched to the limit. But this was well beyond the limits of my understanding and this situation was unacceptable. I would not encourage anybody to go to this location for pharmacy needs and hope that Walgreens takes action regarding the poor treatment of patients at this location.
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October 2023 by Kevin M.
Like others reviewing, I wish I could give this pharmacy (not the store) a 0. Went in 9am when they opened. Counter girl said my prescription would be ready in 15 mins. Came back at 10:00, same girl said it would be a few more minutes. I called her on the 15 min. remark as it was an hour later. She got extremely defensive and said "I don't fill the prescriptions", passing the blame on to the pharmacist. After a short back and forth I sat down and waited for no more than 5 mins. I said nothing more to her, paid for my prescription and began to walk off, she said I needed a receipt to leave the store, I continued to walk when she said "you don't have to be an asshole". Well, I went back and told her she was the asshole and was unprofessional. I assume her supervisor came over and took her side and said it was over and I had to leave. I told the supervisor it was far from over. There were about 4 other customers in line behind me. I went to the front of the store and spoke to the store mgr. After relating what had happened he seemed to know who the girl was without me giving him a description. He said he had seen me come in at 9am. His dejected facial expression told me he wasn't pleased with what had happened, he apologized and said he would take care of this issue. I told him, he did nothing wrong and I appreciated him listening and handling the issue.
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October 2023 by John G.
Almost as slow and as bad as the one on South Virginia. Seriously I've been on the drive through for an hour now. What in the world is wrong with Walgreens!? They make like 100,000 grand off of me a year! And I'm just ONE person.
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September 2023 by Peter H.
This review addresses the pharmacy here. They are supposed to close for lunch at 1:30pm each day. I arrived at the location at approximately 1:15 today. The car ahead of me took a while, but I still pulled up to the window by 1:25. They ignored me and put up their "closed for lunch sign" at 1:26. WHAT THE ACTUAL HECK. If you have a rule enforce it accordingly. Or just make it up as you go along.
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September 2023 by Joey F.
The staff at this pharmacy was professional and took the time to straighten out a bad situation. Shomari and Rose went above and beyond what most stores would do. I hope Walgreens appreciates them as much as we do.
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April 2023 by Isabella P.
The store hours stated open till 12, but there was a sign on the door that said closing at 10. I came around 11pm not knowing that they'd be closed. Also, the music they play outside of the store was a very unsettling. I went there on Tuesday and they were playing out-of-tune organ music on the speakers outside. Needless to say, I didn't stick around.
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March 2023 by Jeff N.
Like most pharmacies these days there was a line. Waited a bit employees were courteous and the line moved quickly.
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February 2023 by Renee P.
You usually need a 30 minute wait as they get so backed up, funny thing when you behind the counter it seems 10 people back but no one to help up from front counter!!!
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February 2023 by K Z.
Would give 0 stars if possible. 1. Drive thru is closed 2. Came yesterday for a prescription that was ready - according to website. 3. The techs couldn't find 4. Tech said she'd get it ready in 10 minutes You guessed it!! Returned to pharmacy and prescription wasn't ready and no where to be found.
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February 2023 by Genevieve N.
Both Walgreens were closed. One that says open til 11 and another supposedly open til 12. I needed an inhaler for asthma so I can sleep. All they had to do was just stay open..one of them. I sent my 18 yr old son out late at night and he ended up running all over Reno looking for a Walgreens that was supposed to be open. Is that just an inconvenience?
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February 2023 by Kathereene C.
I would stop by here if I need something specific that I didn't or couldn't find at a Walgreens nearest to my home. My doctor's office moved closer to this pharmacy so I requested that I pickup prescriptions here one time. The wait was quite long and there were at least five techs and two pharmacists at that time. The drive-thru seemed busy and to be honest, it looked like they were waiting just as long as the customers inside LOL! At least waiting inside can be an opportunity to shop for sales which can be rewarding once in awhile. Scored some Krave cereal here for $1.77 per box!! Whoop whoop!
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January 2023 by Lana S.
Savemart pharmacy sent my script to Walgreens without asking when they closed. So I thought I'd give it a go. What a mistake! Got a text it was ready. I saw the Express option while standing in line. Downloaded the app while in line. Paid for the script online & went to the Express window. Employee there had no clue, made me give all my info, didnt have any idea what Express meant. SCAN THE BARCODE AND GIVE MY MY MEDS! This place takes too long even with Express option.
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December 2022 by Ray I.
This is absolutly the worst pharmacy I've been to. I've waited over an hour and a half. No one fully listened to what prescription I needed to pick up for my husband. I have to come back another day to pick up the second prescription because I refuse to wait any more today .
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November 2022 by Shirley C.
My doctor called in a prescription - it has yet to be filled. All I am told is "they are working on it." This is not the first time Walgreen's at 3495 S. Virginia has delayed filling prescriptions. In addition, I have to keep calling to see if it is filled yet - even though they say they will call when it's ready. Which they do not do. Irritating and frustrating. What is the use of the pharmacy if they don't fill the RX in a timely manner?