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November 2023 by Johanna Moxley
The sales associates are helpful while buying. Some of the work tops are decent quality but I am very disappointed in the jeans. They started to wear thin in 6 months. When I spend so much money on jeans I hope they would last several years. I'll never buy their jeans again.
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November 2023 by Johanna B.
The sales associates are helpful while buying. Some of the work tops are decent quality but I am very disappointed in the jeans. They started to wear thin in 6 months. When I spend so much money on jeans I hope they would last several years. I'll never buy their jeans again.
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August 2023 by Sara Sauer Oddieo
Great products and the customer service is amazing ? For sure I’ll come back soon.
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December 2022 by Maria J.
The experience in the Reno store is dismal at best. The woman at the counter stay there and don't help at all. I was the only customer in the store and I can see why! They didn't even say hello. I have been to numerous other WHBM and the difference is startling. I am appauled at the treatment I recieved at this store.
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October 2022 by Jo Lynn
Shannon is an amazing lady. She really goes out of her way to make you feel welcome and help you find things in the right size! Clothes are excellent quality.
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January 2022 by Debra Corp
Went in the store prepared to buy some jeans and a sweater. Salespeople didn’t say Hello or offer to help. They did do that with the couple who entered ahead of me and the couple that came in after me. But not me. Terrible experience.
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January 2022 by Linda Peterson-St. Pierre
Because the owner/manager of White House Black Market, is such a sweetheart and delightful stylist, I have simply stopped shopping anywhere else but White House Black Market. This place has high quality clothing with sizing that fits a petite frame and makes me feel taller and trending!! Love having this haven! Thank you.
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July 2021 by Elsie Jimenez
Ladies were lovely. Pulled great pieces to have now great outfits for work. They were super helpful. Had my 4 year old with me, Shannon brought out some Legos and coloring for him to play with while I shopped. Had a great experience, amazing customer services. Made it a breeze to get some items I really wanted shipped home since they didn't have it available. I got everything I needed. Thank you :)
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June 2021 by Leanna Maschino
Love the ladies who work here. Always so helpful and friendly
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June 2020 by Courtnie Cable
White House Black Market has beautiful high quality clothing. This store in particular has a manager who was very unprofessional when I was there. She was talking very loudly with another customer about some very questionable "views". Views that you don't discuss in public regarding terrible employees, how hard it is to get rid of people etc. She also complained about being tired and never once moved from the front desk. I will purchase online as to avoid giving this location commission they don't deserve. I was very disappointed with my experience.
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November 2019 by Kandis P.
As a female in the consulting industry, why haven't I been shopping here for my work outfits the last decade?! I have really enjoyed my recent experiences at White House Black Market. Great customer service from Shannon and team, with adorable work and evening attire. They also have casual clothes and shoes. I really appreciate that they help you pull together full outfits, including jewelry. I'll definitely be back. Keep your eye out for big sales...I've seen them often!!
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October 2019 by Pedro Gabriel Alvarado
My lovely Fiancee and I always enjoy to walk into the store knowing the place is very clean, neat, and we adore the presentation of new arrivals of fashion designs, My Fiancee enjoys to go into this particular store not only to try on the new designs, with the intent to also purchase them if they have the appropriate sizes available, she is also a Usual Customer since 2008, and we will say that our previous visit at first went okay, our sales Rep, was polite, however we both felt that though polite she was pushy and quite adamant for making a sale, We then met the Store Manager, and that's when the experience went down hill very fast, My Fiancee and I recently got engaged, and I was offered a special gift wrapping, and before our original Store rep left for the day, she agreed to specifically steam iron a few products that were wrinkled. After spending about an hour and a half there, My Fiancee chose several pieces of clothing to purchase, and the entire time the Store Manager didn't seem to want to be there, and we both felt like we were being treated 2nd class and not valued and we were the only People there (a few people came in and out) We spent over 800$ and the Store Manager only gave us one dress bag like she was paying for it and they forgot to even consider to steam the clothes that needed the service, as we walked out, we felt mistreated, Undervalued, then we decided to go back in and ask for the clothes to be steamed, The Manager volunteered to do the service, the entire time her attitude was very negative and not polite, and on top of that, the Ironing service was very poor, my Fiancee had to ask her again to steam the product twice because the shabby quality done from the steaming. After that was done We had to ask another associate for more bags for the clothes, we left with a bad impression, so to conclude, great quality products, great clean location, 3rd class service, Felt like they only wanted our money for a one time visit, and not for us to be valued usuals and happy customers!
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August 2019 by Samantha Mendoza
Always find something & the new girl is very nice!
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May 2019 by Wiview W
They have nice clothes coming in once in a while but those sales women are really not friendly and professional. You can tell they greet to people by judging what they currently wear... They are always too busy to talk to each others about personal life instead of helping customers. I go there only because that is the only store in the area.
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May 2019 by Blue F.
Two starts only because they sometimes have cute peices. The price is okay when sales is going on. Thoses sales ladies are really not friendly and unprofessional. You don't feel welcome at all when you walk in. You might get a cold "hello" if you are lucky that day. Maybe because they treat people differently by how people dress?
