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January 2024 by Linda Gordon
Poor quality workmanship and metals. My five quart pot warped inside and out boiling water, three months after I purchased a $900 set that supposedly had a "lifetime" warranty. The retail store (Summit mall) sent me to corporate, corporate sent me back to the store, and basically there is no warranty, it was a lie. Then: the stainless steel coatings are all disappearing after a year, and I basically had to throw them out as they fall apart. Customer service was downright mocking and evil after the purchase.Get Corning ware and save yourself lots of grief.Shameful business
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November 2023 by kawamura yuko
Terrible customer service. No greeting at all just for me. An older lady employee was chatting with her coworker, so I told her politely that I’m sorry for disturbing, but would you help me to pick up my online order. Then the older lady responded as if she were troublesome, of course no thank you from her after checking out.
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August 2023 by Rav
I spent over 1,600USD with the promise that I receive the rewards to Williams Sonoma credit card. I did everything. No rewards, no access to the account. No help. Do not recommend rewards program.
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April 2023 by Luke H.
Peg, Debra, and Leslie were super helpful with my purchase for my daughter's Birthday Present today. They were extremely helpful, patient, and knowledgeable and guided me to the perfect selection. Williams Sonoma is very fortunate to have such a great team of folks that just want to help and guide you.
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March 2023 by Merrill Hanson
Great service.
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January 2023 by Sarah M.
Always love some fresh new additions to the kitchen! That said William Sonoma is like the Vatican of non custom order kitchen items for every day individuals. The 3 of 5 stars given is for the customer service and etiquette of the store itself. The first time in, I signed up for key rewards and they incorrectly entered my information- when I shared that it wasn't correct I was responded with a "oh, you'll need to reach out to customer service". No let me see what I can do, or whoops I entered it in incorrectly. The staff either seems like retired, social club or ladies that are a bit too uppity. It's the Summit, yes- but bedside manner still matters.
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January 2023 by Nonaya Bizness
I bought a?set of pots from the posh store at the summit mall in Reno in September. I burnt some herbs in water on my stove three months later and the bottom of the four uart pot buckled inside and out. They wouldn't swap it out under their lifetime warranty, after I was told they would and drove it over there. Now they want me to mail it to "corporate headquarters" since it's longer than 30 days. Now the bottom of my big pot is spotting in the shape of the heating element on my stove from simply boiling water.I still have to drive back again and get the four quart pot. I regret thinking that buying these was a good idea.Linda Gordon Divine Grace Colon Hydrotherapy Retreat Reno
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January 2023 by Aaron Litz
We ordered an item to pick up in store, the confirmation email said it would be ready in two hours. We made the hour drive, grabbed some lunch, and went by. The item was not actually in store, and it took several phone calls and hours to get the item cancelled.We have been happy Williams-Sonoma customers for many years, but the Reno store, and phone customer service, made it clear they don't want to retain our business, in fact they went out of their way to make the process difficult.
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December 2022 by Lindsay K.
Stopped in for a wooden pepper mill and was greeted by friendly staff on an early Thursday morning. Thankfully we did not experience nasty attitudes like some of the other Yelpers did. Maybe we just got lucky?
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December 2022 by Darren Hailey
Terrible customer service, I was ignored by both cashiers as I was trying to buy a Le Creuset frying pan and a set of cooking utensils. Cashiers decided to ring up multiple customers before me, and had the audacity to ask if I am paying for the items. If you want to deal with racist employees this is the store for you.
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December 2022 by Sydney Iturraran
We went today and had a slightly complicated ordeal, but Deborah handled it with so much grace and kindness. The rest of the staff was all willing to help and so friendly — amazing staff at this location!
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September 2022 by Goska Nichol
In store or online = bad experience with ordersPlaced an order in the store, was promised delivery within a week. When merchandise did not arrive checked online to find out delivery is scheduled for January 2023. That is 5 months away! I appreciate supply chain difficulties but don't tell me items are available when they are not.
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August 2022 by Kevin Charles Kolesnick
We love our trips to Williams Sonoma. I know I spend a dollar more, but I can almost always get kitchen stuff in my hands before I buy quality items here.
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March 2022 by Doug Sheehan
The best cooking store on earth. Love browsing through the store. Always find something that I need.
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March 2022 by Luke Bowler
Overly expensive but also completely necessary expenses found here like baby whisk.
