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April 2025 by Limitless Productions775
I love Best Buy I go there all the time I get my Pokemon cards from there the staff is really friendly and I like going there for my collector cards because I know they're not going to be opened or repacked. It's super easy to go when I order online I just have to go and park and then they can bring it out to me or I can go and pick up from the desk and makes it very simple.
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March 2025 by David D
The staff could care less that you came in there they're just getting a paycheck. Didn't direct me to anything I wanted. Didn't know where to check out at and there was no staff around to assist. Front security dude couldn't even look up when I was directly in front of him asking him where to check out at I don't think you realize he works at Best Buy and not some full-blown security place their shelves were almost empty and I had to buy a higher price Model than what I came in for.
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March 2025 by Donn Van Dusen
Went in to get special batteries.
They had it.
Only one pack, and that will get me by for know.
I was hoping to purchase more of the for backup.
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March 2025 by Marian Olsen
Very good service! Great prices. Staff very helpful and friendly.
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March 2025 by Cheryl Meder
Best Buy: Best Buy quietly removed DEI goals from its 2024 report, indicating a shift in focus.
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March 2025 by dingus mc gillicuddy
Employees sucked at personal attention
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March 2025 by Elizabeth Viscontti
We had some issues with our OURA Rings, and Ian at Best Buy Spanish Springs was incredibly helpful in resolving our problem. His professionalism, patience, and dedication to customer service made all the difference. A big thank you as well to his manager for their support. This is exactly why we always choose to shop at Best Buy—please never change your excellent customer service!
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March 2025 by Steven VanDeBogart
Informative
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March 2025 by Hello Hello
Closes way to early (8pm).
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March 2025 by Josh Floyd
My man Casey gave me some of the best customer service of my life multiple times! The dude is knowledgeable, friendly and super honest about how to get the best products for the best price. He is a shining example of how to give the greatest customer service, the kind that this world really needs more of right now. Thank you big dawg Casey!
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March 2025 by Jacob Vance
First time customer of Best buy and ordered a console for Christmas. Item was out of stock so had to wait for reshipment but that wasn't an issue. UPS lost the package couple days after they received it and Best buy refuses to refund or replace. Item was last seen in Florida and I live in Nevada. Found a tag on my door from UPS and it was marked as delivered by driver. Spoke with the driver and there was no package to deliver. the in truck camera can prove that. UPS refuses to offer refund or replacement. They didn't even contact the driver at all. I Contacted local police. That was of no help either. In the end I'm stuck paying $800 for a order I did not receive. Best buy support is unwilling to offer any kind of resolution. Best buy support is like talking to AI and clearly is not a real human Even if you ask for a real human or a supervisor. They have American names but clearly it's AI. UPS support is unwilling offer any kind of resolution and as we all know law enforcement is of near no assistance when it comes to package problems. Be sure to pick items up from the local store in your area instead of shipping to avoid this problem with Best buy. Local law enforcement says Best buy is notorious for this kind of issue when it comes to packages.
Update: UPS awarded the Lost package claim and Best buy still refuses to replace or refund my order. They refuse to even acknowledge that the claim was awarded even though the UPS website / tracking number shows claim was awarded. They're claiming no claim was awarded even though the UPS website/ tracking number and UPS support says the claim was awarded. Best buy tells me to contact the police, I contact the police, they tell me to contact Best buy as a UPS claim it's been awarded, there's nothing they can do. UPS says they sent the money to Best buy Best buy says they didn't get the money. Police have contacted UPS to verify that the claim was awarded. The police have spoken with Best buy. Best buy still refuses to refund or replace and has that banned me from future orders at this address. Best buy has turned into a scammer it seems like.
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February 2025 by Mell Pel
Friendly helpful service.
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February 2025 by Barry Young
The shelves are practically empty.
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February 2025 by Valerie Kortenber
Got a charging cable for the car. Nice people.
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February 2025 by mike dossey
Bought a kenwood sub and amp. The price was marked down because it was bought and returned so I bought it. Got it home, and it's missing the harness and remote. Called and was told that those parts were sold separately. The box clearly shows the DC cord (harness) and the remote are included. No help whatsoever. I won't be going back.
