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November 2025 by Adam Butler
My banker was friendly but the previous staff not so much. And they only have one ATM in the drive through...three lanes for the but only one. And u can't access the one at the building after the bank closes. Totaly ridiculous
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October 2025 by B Z
Made a deposit at the atm inside for $2,000 and the machine just gave me a receipt to call costumer service. Took them two weeks to tell me that only $1,000 was deposited into the atm. They won’t show me footage of the cameras, said I have to file a police report. I’m 100% I put in $2k!!!
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July 2025 by Daysha Simms
I have had two great experiences at this establishment. Max provided exceptional customer service, assisting me with my account and thoroughly explaining each step of the process. He made a commendable effort to ensure my understanding, attentively listening and answering my many questions. It is evident that he highly values customer care, going above and beyond to ensure clients leave the bank informed and satisfied. While there was a slight wait, it was not overly long. I am generally prepared for a wait when visiting most establishments, and it is certainly worthwhile when the care is truly exceptional.
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January 2025 by thebiddler100
My experience was great at this branch. I had to come in for a check for a down payment on a vehicle. Max was the teller and he was helpful and upbeat.
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October 2024 by Lin Cai
Took a long time to do a very simple transaction.
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October 2024 by G Pearson
I have been to this branch's ATMs before and have had issues in the past, so I stopped going there. After months of avoiding this branch, I thought the issues would be resolved. However, when I tried to withdraw a large sum of money, the ATM informed me that it couldn't process my request and advised me to contact customer service. I printed out the receipt, which reiterated the message to call the number. When I checked my bank account, it showed that the money had still been withdrawn.
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August 2024 by S Bow
Staff is useless and not helpful . Only two windows. Chase holds checks for 2 weeks and lies about the funds not being cleared by other bank when it has . DO NOT BANK WITH THEM !
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June 2024 by Alyssa Marina Lottman
I called before I Came in to open a business account and personal account. The man I spoke with, I believe his name was DJ, was amazing! i met with Miranda and she was an absolute doll! Amazing customer service! SO helpful! Answered all my questions and concerns! And did a follow up call to check in and make sure everything was running smoothly! I would recommend this branch to anyone and everyone who’s interested in banking with Chase!
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May 2024 by Darren roeun
ATM never works. Don't come here. Might as well pay the fee wherever you're at then come here. After hours lobby doesn't work here. Both drive through ATM do not work ever past closing time. Just avoid or switch banks
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April 2024 by Daniel Furmaga
I saw some of the previous reviews of this location. I have had great experiences here, and it's been due to Ali and Bianca. In fact, I've had more issues with the other branches in the area than with this branch.I understand that a lot of banking services are moving online. Branches no longer require as many staff to handle indoor and outdoor windows. Regardless, I do banking online and in person. It's nice to have staff and bankers address me directly and take a sincere interest in why I am there. There have been other branches of Chase and other banks in Reno who seem to think I have a lot of time to spend. I've gone into banks ready to open accounts only to have the tellers and staff I need to schedule an appointment. Their lobbies have been empty, the bank is open, and their recommendation that I schedule an appointment comes from what I've seen as them needing to do paperwork. Banks don't want money?Ali and Bianca have worked with me as tellers at the Sparks location for almost a year. Both know me as a customer and understand why I am there. They are efficient and focused on making sure I walk out feeling that my banking needs have been taken care of during the visit. They understand that money is not always something I have an abundance of and that my time can be equally short as I try to make more money.Today, for example, I found my time being eaten up waiting at another branch. After I was told again that I would be helped in a few minutes after already waiting a few minutes, I left and drove to the Spark's branch - first, to take care of a transaction which was done in less than 5 minutes, second, to let Ali and Bianca know how much I appreciated their focus on taking care of customers. I was ready to let their manager know how much I value their work for me.As customer service becomes more and more a secondary consideration among businesses, I know that at this branch, working with Ali and Bianca, I will be helped by staff who understand and respect that my time and needs matter. It's why I am going directly to the bank to do business - this is important to me as a customer. When Ali and Bianca become CEOs, I will continue to bank with them because I know their subordinates will embrace the same level of customer service that they promote. Y'all rock!
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April 2024 by Nick H
Went in to pay a balance and open a new account, I was told the girls were doing something else and take a seat to wait a few minutes, then the lady asked why I was there and told me to call customer service to get the amount before talking to the banker and to open a new account Id have to wait an hour when it was only myself and one other customer there.
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December 2023 by Shawn L.
If your looking for a bank that holds all your checks for a month, charges fees equal to your paycheck, locks your account every other day so that you have to spend hours on the phone, bends you over, takes all your money, and leaves you feeling like you've just been robbed at gunpoint: this is the bank for you!
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November 2023 by Jessica Glasner
Best branch staff I've ever worked with!The branch manager, DJ and manager JoAnn were incredible and helpful. I was a victim of fraud with my Chase business account, and the short of it is, DJ was refreshingly great at his job. Professional, knowledgeable, communicative, and truly went above and beyond to rectify a convoluted and very stressful situation. This experience with this branch has ensured a loyal Chase customer.Thank you!
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September 2023 by Don I.
DON'T DO BUSINESS WITH CHASE BANK. My brother who lives in New Zealand but has investments in US, closed out his US investments. Yes, the check were issued in his name. He did not have an active US bank account. So he was required to get a New Zealand attorney to issue a power of attorney (POA) with apostille. The POA listed me to executed all financial matters for him. SO CHASE BANK TAKES THE CHECKS ($15,000) and the POA listing me by name to conduct business. Chase opens a bank account in his name but will not allow me or him to conduct any business regarding the funds. And get this, THEY LOCKED THE ACCOUNT AND THEY WILL NOT REFUND THE MONEY THAT THEY SHOULD NOT HAVE ACCEPTED IN THE FIRST PLACE. The idiots at Chase keep coming up with excuses as to why no funds can be released. They want him to travel to US to appear in person!!! This has been going on for months and months. DON'T DO BUSINESS WITH CHASE BANKS. They are a bunch of crooks!!!
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March 2023 by American L.
March is National Disability Awareness MonthWinter 2022 / 2023 and Spring 2023 has been one for a lot of snow and ice. I noticed many businesses unacceptably failing to keep their sidewalks free of snow and ice. This Chase Bank is one of them. I complained to who was purported to me to be a manager. This manager was young, able-bodied and couldn't be bothered to tell me their name. They made it clear they didn't understand my complaint about their sidewalks with snow and ice upon them. Sidewalks and curb cuts are lifelines for many people with disabilities, disabled Veterans and for senior population. Snowy, icy sidewalks are more disabling on people with disabilities than their disabilities. It's a dangerous situation for pedestrians, who risk slipping on snow or ice ice or being hit by vehicles. For people, or disabled Veteran, with disabilities such as mobility issues or visual impairment (ice is often hard to see), snow and ice on sidewalks and streets poses a formidable to deadly challenge.Disabled people and disabled Veteran are being denied equal access and opportunity. If a sidewalk is snowy or icy and one is on a cane, walker, crutches, a cast, or in a wheelchair and try to go through snow or hit a patch of ice, they could very easily veer off the curb into the street or into a ditch or fall down or turn over. There's a whole list of horrible things that could happen from cuts, bruises, sprains, broken bones, head and face injuries to concussions to death.For people with disabilities, including disabled Veterans, trying to navigate the snow- and ice-covered sidewalks is impossible at best and dangerous at worst.Chase Bank is NOT disabled-friendlyChase Bank is NOT disabled Veteran-friendlyChase Bank is not Senior-friendlyChase Bank violated people's Civil RightsChase Bank ignores Sparks Municipal CodeChase Bank ignores Americans with Disabilities ActChase Bank has an attitude problemChase Bank is a BIG FAT ZERO at disability awarenessChase Bank's "blame the disabled or disabled Veteran victim" attitude is always close to the surface in discussions of winter conditions and disabilityDisabled people and disabled Veterans are already juggling an incredibly complex array of planning and coping strategies just to survive and enjoy a little freedom the able-bodied take for granted. It is quite literally not too much to ask when disabled people and disabled Veterans demand clear sidewalks, safe ramps, and the ability to move about freely in their own communities just as freely as do the able-bodied.Sparks Municipal Code has a law about snow and ice on sidewalks, but you wouldn't know it around Chase Bank.Section 12.16.035 - Maintenance of sidewalks.A. Property Owners shall be responsible for the general maintenance of a sidewalk in the public right-of-way that abuts the property of the owner, including, without limitation, sweeping, removal of snow, ice and weeds, and maintenance preventing any grass, shrubs or trees from encroaching upon the sidewalk.B. In the event snow and ice on a sidewalk become so hard that it cannot be removed without likelihood of damage to the sidewalk, the person or entity charged with its removal shall cause enough sand or other abrasive to be put on the sidewalk to make travel thereon reasonably safe.The Americans with Disabilities Act (ADA) covers accessible routes and pathways, both under government as well as private business responsibilities. The ADA also covers accessible parking.The mayor of Sparks, its elected officials and its employees who themselves are NOT disabled-friendly or disabled Veteran-friendly should be enforcing the ordinance against these not disabled-friendly or not disabled Veteran friendly Sparks businesses and those Sparks businesses that are not complying should be fined. And if these Sparks businesses just aren't motivated to do the right thing or aren't worried about a City of Sparks fine, the maximum civil penalty for a first violation under Title III of the ADA can be up to $75,000. Injured people can bring
