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March 2024 by Lee D.
I do not usually come here as they typically carry the EXACT same stuff as the Reno location. Whereas the Carson City location not only has different products but also different sales. Quality/Quantity - Got one of each size of the discounted snow shoes! Actually I bought them all. Last time I looked, I only had two feet??? I got them for all my guests when they visit. If you are following, you know I am on this exercise kick! This has been on my list and to get it for $10 each! Normally they are around $80 each. I was so happy. Quite a few products that I believe the Reno location does not have, see pictures. Oh, and their gas was 1 cent cheaper than Reno's Costco. Atmosphere - Consistent except for the above. Today was also a generous sample day, I almost skipped dinner after shopping here. Actually, I gave my wife half my entree because I left here so full. Service - 5 stars. Demo sample team was good. The employees were friendly. Especially the two that I made small talk with showing them the snow shoes I was buying. Price - Great prices today! But as usual we overspent... When we find these sales, we buy it all whether we need them or not. I did not even look at all the stuff my wife bought because all I could think about was my future hikes. :) With my $10 snow shoes, LOL. Owner Comment - Congrats on your success at this location since 2006. Congrats on all your success since 1976, since Price Club. Now you are the 5th largest retailer in the world and #10 on the Fortune 500. 804 warehouses worldwide, with 558 in the US. 1980 IPO. 1993 Price Club and Costco merger. 1997 Rebrand all locations to Costco. 2020 105.5 million members.
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February 2024 by Julia R.
We loveeeeee costco!!! Always great deals and good price on gas!!! Friendly and helpful
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February 2024 by Larry V.
I purchased my hearing aids from Costco. The service and testing was outstanding. Jenell was very patient and informative. Today I went back for an adjustment and to my complete satisfaction Jenell went above and beyond to help me. Thank you Jenell.
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January 2024 by Rachel F.
I've never considered writing a review for Costco. I've been a business executive member for years and have found this location easy to park, shop, etc. The gas station can be a bit of a hot mess during the day but the inconveniences were always pretty minor. This review is specifically regarding their new carding policy at self checkout and the way it's being handled by employees. People were pretty disgruntled when Costco added self-checkout. I don't think people like feeling like they have a second job when they're paying a lot of money for groceries. I found it be convenient because as a single person, I might run in to Costco to pick up something specific rather than a cart full of groceries and I don't want to stand in a line behind someone shopping for their restaurant or convenience store to check out. I found myself on an appointment in Sparks this past week and decided to run in to Costco after because I needed milk. That's it. I was on a mission, so I did not grab a cart. I knew I could comfortably carry my box of 3 half gallon milk cartons without an issue. I travel light these days, so I have my Costco app set up and leave my physical card at home. I showed it at the door and made my way to the refrigerated section. Problem is, it's easy to get distracted at Costco. I saw a box of 90 second Cilantro Lime rice at the end of the aisle and decided that should come home with me. Then as I got closer to the milk I saw the Suja immunity shots - and I've been sick twice in the past 3 weeks so I obviously felt I could benefit from having those available. Then I made it to the milk. So I've got my hands full... then spot new frozen PB+Js with STRAWBERRY JELLY?! My weakness. So I stacked the rice, pbj and immunity shots in my left hand and held my 3 pack of milk in my right. It was sketchy. Before I got to the front the immunity shots slid off the top and busted open when they hit the floor. I stack it all back up but it's even more precarious with an open box of like, 10 tiny bottles. I finally make it to self checkout and spot an open check out (sweet relief) so I start to make my way over to it when I am stopped by an employee asking to check my card. I clearly have no free hands to pull out a card. As I continued walking I ask, "Can I set this stuff down first?" He meets me at the register and then says to me - "Next time I can just hold your stuff so you can get your card out." Bffr right now - did he not just see me struggling? Does he think that would have saved anyone time or it just would have saved him a couple of steps?? Anyway, I pull out my phone, show my card and kindly let him know that his solution would not have been reasonable given the amount of stuff I was carrying. He walked away. Now I ring up my stuff and as I get my card out to pay I'm looking around for a box because I wasn't about to struggle all the way to my car with 4 loose items. At the Reno location there are usually boxes stacked in between the self checkout registers. I see a different employees standing close by ready to help people scan big items, etc and ask if there are boxes available. He points to 2 different spots, a big rolling cart filled with boxes about 50' in front of the registers my the front office door or 50' to the right on some unused check out lanes. So I had to leave my stuff unattended to find a box, leaving the check out lane unavailable for anyone else to use in the mean time. As a long time member I just found this to be annoying and can't see how anyone in Costco management would find this efficient at all. I really don't have a problem with them checking cards but verify at the door. Maybe you need some retired nightclub bouncers up there so people know you mean business after decades of being so lax about it.
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January 2024 by Diane C.
I go to Costco probably once every week or maybe twice I love Costco. I am so glad they are in Sparks they and their employees are great helpers so again, check out Costco because they are the best and their snack, bar, and their pizza and their hotdogs. You can't find that anywhere for the price
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January 2024 by Alishia W.
Between the two, this is is my favorite Costco to do my shopping at. The parking lot is easily accessible, the gas line is never too long, and the employees are all so friendly. The store is laid out well and it's easy to find what you're looking for. It is always organized and clean. Their clothing area is never overcrowded or full of mountains of clothing as the staff are very attentive to keeping it neat. The food court can get a bit busy and backed up, but it's never too big an issue. I'm always in the mood for a hotdog or slice of pizza - you just can't beat the price for a quick bite to eat!
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December 2023 by Cheryl C.
Went for gas n groceries about 1 pm Sunday and it was unusually not busy! 3 cars in line for gas and able to check out without a long line! Love the Sparks Costco!!
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October 2023 by Daniel W.
This Costco Always Come Thru For Me Day or Night !! Their Food Court Especially Those Pepperoni Pizza's and The Sundaes Are On Point !! !!
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October 2023 by Fred S.
We gave been Costco customers for many years. The only issue we have is that they do not keep the products you normally purchase in the same place. You have to hunt down an employee to take you to where they're located the product or you learn they don't have it in stock. As executive members we love the discounts and return item policy. As a veteran, I appreciate the staff's sincere appreciation for our service to our Country!
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October 2023 by H J.
Marcie Cathey (Store manager) discriminates based on Gender, Religion, and military status. She will also lie to you and claim when you are first hired that you will push carts for 6 weeks and then they will move you inside, that is a lie and you actually will push carts for 4-6 months as many people quit constantly due to how bad management is here.Heather Hodges (Red head at the front door) will sell you Xanax and marijuana if you ask her. She and her husband are also swingers and will proposition people 20-30 years younger than they are for ridiculous things.Management will also not hear any of your concerns if they are towards any employees. It's common knowledge between Costco employees that complaints don't actually go anywhere except out the person listening ear.Stay away!
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September 2023 by Bob M.
Explain to tire center person, that I was caught short on time and have to go out of town. Wanted to know if they could rotate my tires as they are due and I have to leave on Oct 2. Best they can do is have me drop off my vehicle and leave the car there most of the day. Bought the tires as a faithful client, but the service is not there when you need it. Les schwab is right down the road.
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August 2023 by Ana H.
I always love going to Costco! Love the free samples, good gas prices even though there always a long line, and can't go wrong with the Kirkland brand items! I get it's busy and sometimes the cashiers don't really converse that much, but at least they greet, etc do the bare minimum. Not Brooks. There was a white family checking out and he held up the line while the little boy went to go get carrots really quickly, he was super friendly to them. Next is an older white male, again Brooks was super friendly to him, making jokes, etc. It is my turn and not a single greeting or word was said. I had alcohol so all he said was "ID?" I showed it to him and he said my total and that was it. He didn't offer a box for my items like usual and he just went on to greet the white couple behind me. They had alcohol as well and I heard him making jokes and laughing while asking for their ID. I felt so discriminated by Brooks, he ruined my whole Costco experience. I love Costco and their food court as well, can't go wrong with the whole $1.50 hot dog and soda combo but they need to train their employees on their customer service and learn how to treat everyone the same.
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July 2023 by Nihna O.
My experience getting my membership card with my bf here was great thanks to Bonnie! You can tell she loves working at Costco and she's super helpful. If you're gonna open a Costco credit card, you've gotta go to Bonnie for the best experience!
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June 2023 by Janet M.
I have always enjoyed shopping at Costco but now even more! So, one of the things I love about my local Costco is finding their discounted items! They always have great discounts on clothes! However, what really shocked me most recently was their optical dept! I had gone to see another optometrist. I went through the glasses display and never found anything that I really like but I desperately needed glass! My dog chewed mine up! Anyway, I decided on a pair and after my insurance coverage I was still given a quote of $464 for a pair of glasses. I then asked for a copy of my prescription and took it to Costco. I found three pair of glasses their and two were name brand! My total was $317 for all three pair! I was floored! I also got my glasses sooner then I would have through the optometrist! I am so happy with the experience and my new glasses!
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May 2023 by Janet F.
Normally I am very satisfied with prices and purchases at Costco. Just sharing to make you aware...bought 4 packages of Beef Brisket Burnt Ends. Note 4 different prices. Make sure you check your receipts. Oh no!!! Just returned from Costco, complaining about price issue...my face is RED. Apparently, item is priced by lb. Pricing was correct. Shoulda known Costco wouldn't do that!