-
January 2024 by Cheyanna Crawford
Hope was amazing, helpful, and straight to the point! She helped me reschedule a payment. You have a great worker Cricket! Keep it up! I also wanna add on my previous Visit with Liz was amazing! She was quick to get me signed up and a new phone in no time, and explained and answered every question that I had! Thank you Cricket! ❤️?
-
August 2023 by Angie Westbrook
The girl savannah's work there was a very great help
-
June 2023 by Lori
I had to go into this store last minute to find a new phone.. My phone wasn’t working properly and Jeremiah was so kind, professional and knowledgeable, he explained all my options clearly and helped me make the purchase that was right for me and my needs and my budget . It was nice to have honest help making my purchase decision and he made sure I was clear with my lease and explained everything thoroughly.
-
September 2022 by Freak Eee
No stars ...I'm sure the lady working there is very nice. However to activate 2 phones while people who have places to go. Who are waiting patiently. I only needed a sim card for my kids phone. She told us that we and the people behind who wanted to upgrade there phone that won't charge. We were told to drive to another location cuz this was going to take awhile. All she did was gab gab gab. One click on the computer....flailed her arms. Gab some click....she was talking so much she was confusing which phone went to what number....save that gab for when ur not busy. The price of gas and how hot it is out...I don't want to be dismissed and I felt she intentionally was going slow so we would go to another location. I kno there is only 1 person working there. But it don't take 30 minutes to activate 2 phones the people already picked them out the were at the register when I got there. But no star for this lady
-
October 2021 by Marla G.
My mother lost her flip phone. She had a separate account. Thought we would buy a new phone. $21.67 to transfer to my account. $25 to upgrade which we are buying another flip phone which costs $70 less $20 discount. No SENIOR DISCOUNTS. Then we had to call another Cricket office if we wanted to cancel the phone. You can NOT cancel your phone at the store in person. Then I had to have the store manager to call them because *611 was not working. I could not get the credit back for the $21.67 that I charged 20 minutes ago. Obviously we were on hold for 8 minutes and the managers phone died. Started all over. Can't use my phone because it is connected to my Cricket account. On hold after I was told I would not get my $21.67 account. Cricket Corporate give your stores access to cancel and give credits!! Pretty pathetic customer service. They Cannot look up accounts unless you have the phone number or PIN #. Don't lose these items. I am probably going to cancel my account after this fiasco!
-
September 2021 by M. M.
My situation warranted going to a physical store to upgrade my device. The new phone is great and service continues to be generally reliable, but I regret making a visit. Employees' glossing over the breakdown of charges bothered me. I was also unsettled by their upselling tactics. The representatives appeared to disguise corporate greed by being (disingenuously) friendly. This behavior can force someone to consider doing only online transactions.
-
September 2021 by Jody Lynn Premock
Went into pay my bill. Checked out a few of their other new models while I waited.
-
September 2021 by Vanessa Lopez
I went in this store just a couple of days ago and stephanie was one the best helps I could have gotten. She was extremely helpful, very knowledgeable, and overall super friendly. She is so amazing. This store definitely has the best employee ????
-
August 2021 by Rich Napier
I went to pay my bill and Estafania was polite, efficient, and quick. Right on point.
-
June 2021 by Moses M.
My situation warranted going to a physical store to upgrade my device. The new phone is great and service continues to be generally reliable, but I regret making a visit. Employees' glossing over the breakdown of charges bothered me. I was also unsettled by their upselling tactics. The representatives appeared to disguise corporate greed by being (disingenuously) friendly. This behavior can force someone to consider doing only online transactions.
-
December 2020 by Abigail Robedeau
Stephanie was super helpful, best service ever. i recommend this store 100%
-
November 2020 by Jared
Had an amazing experience here! The associate Charlie was very helpful and answered all of my questions! Great customer service! Bought an LG Stylo 6 and I love it!!! If I could give it 6 stars I would!
-
November 2020 by Brandon G
The girl who helped me this morning was really friendly
-
November 2020 by David Mueller
Purchased a new phone after much consideration. Couldn’t see the phone unless I purchased it first @ 480.00 out the door. The girl working there wouldn’t help me with transferring my data. Just flat out poor customer service.
-
September 2020 by Victoria Weaver
Customer service is OUTSTANDING. Very welcoming and friendly, helped me pick out a brand new phone when my old one was broken. I highly recommend this store to anyone who wants/needs a new phone.
