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August 2024 by Sandra D
I decided to redo my kitchen counters with prefab granite. Budget friendly merchandise purchased at Flooring Liquidators. Once the order arrived, I met with Granite Guys installer Martin. The granite arrived with no issues and Martin marked each slab with tape as to where I wanted placed. 2 weeks later, demo began and it took only a few hours. Day 2, granite was installed and I am very happy! The installers cleaned up after themselves very well!
Communication was excellent! Office manager was very nice. I highly recommend this establishment.
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February 2024 by Stephan H.
Outstanding work quality. On time installation. Friendly and high value. Stephan
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February 2024 by Duane
If you're looking to replace counters, I recommend the granite guys. Amazing results..
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March 2023 by Kevin Charles Kolesnick
You just can't find better guys in this business.
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March 2023 by John
Granite Guys are (Spencer, Randy, Keith, Tami) and then there is The Granite Guys (Dave). I do NOT recommend Dave! Somehow a review got mixed in here and he unabashedly answered it!I do recommend Spencer, Randy, Keith Tami! In fact, they are the ONLY place in town I would recommend to do granite counter tops. They are busy, but they are worth the wait. They're just good guys to work with, intent on making the customer happy, and they do good work!!
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March 2022 by Melissa Covert
We really love our new add on for our counter. We were not able to sit at our counter because there was no overhang and also too low to eat comfortably. Granite guys had many remnants to choose from for our small project. Thank you guys for the great work and for giving us a functional eating area.
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March 2022 by Kristin Havelka
The artists at Granite Guys do amazing work. It's clear they take pride in the jobs they do.
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February 2021 by Frank Z.
So, ready the negative reviews about Granite guys I am pretty sure they will respond with a rebuttal. That's fine because that's what they do. I'm giving 2 stars as the installers were amazing and fast. I'd give them zero stars if I could because communication is HORRIBLE. I hired this establishment September of 2020 and was told that they would look at their schedule and let me know when they could get it installed. I waited for awhile and so did the Granite store I bought our granite from. After what seemed like an eternity, I got a call from them to meet at the granite store to go over templates. Sweet! Progress. It was another couple of weeks before I heard from them about install. They finally scheduled for October. I was ok with this as we were waiting for our appliances to be delivered. Again, the installers were nice and professional. I did discuss with Granite Guys to have the backsplash done too. I wanted to do subway tiles. I bought the tiles from another location and let Granite Guys know I had it. They gave me the contact info for their "tile guy". I attempted to make contact and never heard from him. I left Granite guys a VM and they didn't respond. On demo day, the installers removed all my backsplash and countertops. They said they'd be back the next day to install. They showed up late stating they had to wait for the cuts to be made. Fine. When they finished the install of counters, I asked the manager about the backsplash. He said it was not part of the original quote, again, fine. He said he'd go back and measure how much granite we had left to see if he could use it. I preferred to use the granite. I finally heard from him a few days later and he said they did have enough. I asked for a quote. About a week later, still no quote. I emailed asking for quote and finally got it. I approved it and didn't hear from them again. I emailed a few times and finally got a call back from the manager. I asked if we could get it installed before Thanksgiving and he said no because of COVID and people being out sick. He said he would call me in a week or so to schedule. I was again alright with this. That was the last time I heard from them. It is now February. I ended up repairing the drywall myself and installed my own backsplash. As you can see from the pictures, they left an area without any drywall, they left the wall under my breakfast bar unfinished and the left my counter being held on by a C clamp. If you like to be ignored then this is the place for you. I will not recommend this business to anyone.
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August 2020 by Katheryn K.
These guys were wonderful from start to finish!!! Very professional and always pleasant. They retrieved my granite from the store the day I bought it. I had comfort in knowing it was safe and sound awaiting cabinet building. We had delays and mess ups with our cabinet maker and the Granite Guys said "no worries, we will hold onto your granite as long as you need". I can't brag enough about how perfect the granite turned out. It's just PERFECT!! I truly couldn't be happier!! Thank you Tami, Randy, Spencer and all the others who helped.
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March 2020 by Courtney Yocom
My husband and I love our new Carrara marble countertops! The countertops were installed and completed in about two hours and all the cuts and edges were perfect. The marble pieces are stunning. We are incredibly happy with Randy’s work. He also went over the care of the marble thoroughly. Thank you!!
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March 2020 by Graham Shea
Super nice guys, generous, and easy to work with. Impressive stock. I highly recommend them.
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September 2019 by Kathy E.
Sorry that I cannot recommend Granite Guys. I emailed a detailed layout for our kitchen counter and was told we would need 2 slabs of quartz. David came out to measure. I asked specifically if 2 slabs would be sufficient. He said yes. I received a call from the quartz supplier saying David had stopped by and determined we needed 3 slabs. An additional $2,000+ cost!! (With advance notice of this we could have gone with a different material for the backsplash, etc.) And the communication with the company was agonizing. I asked multiple times for the dates of install. Finally received a date. Asked for the time and was told morning. With no further communication they showed up after 1:00PM. It would have been SO easy for them to call to say we would not be the first appointment of the day. Oh, and I am pretty sure they did not use the 3rd slab of quartz AT ALL so that was $2,000 wasted. BTW - I am giving 2 stars instead of 1 because the actual installers did a great job.
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August 2019 by Paul L.
Completely false comments that also clearly show that you and your firm are not sorry for anything, that is for certain. Honestly, a simple apology would have sufficed. I called twice and spoke to you briefly once and simply asked if I could speak to the estimator to get his thoughts on the job. That was it. We spoke for about 15 seconds. You were nice and said someone would get back to me and I said great, thank you. I didn't hear back so I followed up and left a brief message simply requesting the same thing. No one ever updated the rental agency either. I would have been happy to pay for the trip and the estimator's time and still would be willing to. Also, I have no problem at all with your firm not accepting the job. I've been in real estate for over 25 years and have worked with hundreds of contractors, fabricators, subs, etc. There's nothing personal or upsetting in the least about someone not being able to do a particular job or choosing not to. And yes, I found someone to do the job the same day (actually two out of the 3 granite fabricators that came to the site said yes, your firm being the one to say no). Maybe I caught Randy on a bad day. I'm happy to hear he's not like that everyday or to everyone else, because he was unbelievably rude and disrespectful to me. I didn't mention this in my first review, but he also insulted the largest rental agency in Lake Tahoe during our conversation, which completely puzzled me. Again, totally uncalled for. However, I did pass his comments on to them. I have not disrespected anyone at your firm and your response is indicative of the type of customer service that I experienced. On the other end of the spectrum, as I mentioned before, the owner of Stone Creations of NV is incredibly customer service oriented, very personable, and does exceptional work. I highly recommend him and his firm for any granite or tile work. Have a pleasant day. Update: OK, wow. To be clear, no I do not want you to feel sorry for not taking the job. No idea where that came from. I'm totally fine with the decision. You throw the word "sorry" around without obviously knowing what it means. Your last post started out with "I am sorry for your experience", which was nice, but then you proceeded to blast me with personal insults, call me a liar, and imply that for some unknown reason, I would take time out of my day to make all of this up just to post it on Yelp to discredit your firm. Why would I do that? I wouldn't and no one would. Life is way too short. I've been very clear about why I posted this review - it was without question, one of the worst customer experiences I've ever encountered. Finally, I never said you were rude to me at any time while we were speaking, as you now just wrote. In fact, if you read my update, I wrote that you were actually "nice" when we spoke. So who's telling the truth? I will let others make their own decisions about that.
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August 2019 by Mister F.
Installation was atrocious. Left the cut-in around the sink jagged. I just can't believe they'd leave it so sloppy and then be difficult about coming back. They did come back to try and fix it but it still looks bad and discolored. Measurements were not great either. The estimator measured from the molding instead of our island posts and now the counter edge sticks out about a half of an inch too far around the entire island. Countertop looks oversized now. They were really aggressive about getting payment before installation even with giving them a sizable deposit to start. Was expecting MUCH better quality for the price. UPDATE. This is my own review. Our counters weren't perfect and we were left very disappointed. If you look at my review history, I have new issue giving glowing reviews as well. Obviously I felt this place didn't live up to my expectations
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March 2019 by Mark T.
I called for a quote. The guy came out and took measurements. Told me he would email me a quote by Monday. I never received a quote. I called and left him a message. Never received a call back. My advice: Stay away!!
