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January 2025 by Daisy
Upgraded to neutral. It was likely all Tesla's fault.
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June 2024 by Neal Fincher
Jerry and crew has repaired my Tesla a couple of times. Always a great professional experience. I’ve always been satisfied and treated well. My auto body shop for life!
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April 2024 by Ramit S.
Good at repairing Teslas but their negotiating power is limited with insurance companies. I gotta blame both the insurance company and the auto shop for lack of customer service. Overall recommended, the owner is friendly, wait times can be high for teslas due to lack of reliable tesla repairs facilities in Reno and Sparks
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March 2024 by Justin Cantrell
Working with McCarran Autobody was incredibly frustrating. My accident was in January 2023. The soonest appointment availability was September 2023. I dropped my car off in October for a week to begin insurance negotiation. McCarran Autobody lost contact with the insurance company because they were emailing the adjuster directly instead of the proper email portal. The adjuster was on leave and I had to get involved to reconnect the McCarran Autobody to the insurance company. I then dropped my car off for repair in January 2024. The repair took 3 weeks and the paint quality was acceptable, but by no means good (small drips near the panel edges).Prior to pick-up Cheryl accused me of not delivering the check from the insurance company. You see, she has an infallible system of stapling all checks into the customer’s folder and if I want my car back, I will need to make a direct payment. After 2 days of blaming me, boldly insisting I made a mistake, and boasting about telling her boss I was wrong, Cheryl realized she had already deposited the check... I too was baffled by her system failure.Wait time: Not much you can do about it.Quality of work: 2 stars for the paint drips, though not worth bringing back.Customer service: 0 stars for being some of the worst customer service I have ever received.Tesla opened a new body shop in Reno and I will absolutely be going there in the future.
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January 2024 by John Spano
Jerry and Cheryl are very helpful and helped us with 2 of our Tesla’s that were involved in accidents. I would definitely recommend.
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January 2024 by Chip Gerken
I had an excellent experience. Was accommodating and did good repair on my Tesla.
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October 2023 by Cheryl Luther
Cheryl at the front desk is great! The only other that I met was the giant poodle dog in the lobby. He was awesome. I'd give 5 stars but I felt it took about a week longer than it should have.
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September 2023 by Tracy G.
Leaving this review 3 years after having McCarran auto fix our Tesla after a minor accident. At the time it took 6 months for them to replace the hood and bumper it was a horrible experience and it wasn't even right when we picked it up but we were out of time as we were moving out of state. Now years later we hired a professional to detail and perform paint correction. He informed us that the paint on both the bumper and hood is so thin it cannot even be buffed and the bumper is peeling, we will need to get them wrapped.
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July 2023 by Stitch Intime
The one and only Tesla certified body shop in all of Reno, Nevada. A second Tesla certified body shop would take half their business.
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May 2023 by Donna S.
My car was hit not once, but twice, and McCarran Auto Body did a great job on the body work. Also, the staff was very friendly and dealt with the other party's insurance company. Also, they took care of helping me return the rental car.
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May 2023 by JOSHUA COFFEY
This place is a joke. They are a “Tesla preferred” dealer and take advantage of the customer because of it. Drive over the hill you would be much better off.
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May 2023 by Glyniel Costello Brown
I want to support a local business, but this establishment is in much need of updating their business practices. They have paper files which Cheryl often had difficulty finding when I had to call for updates, perhaps upgrade to electronic. This is the only body shop in Reno that can work on Tesla vehicles, unfortunately. After my experience, I would suggest going to Sacramento for the next nearest body shop. The clerical staff, repeatedly spelled my name wrong on paper documents, never called for updates, did not call to inform me my car was done, did not communicate with the insurance company. I scheduled 1 year in advance and it took 3 months to complete my repair. Instead of waiting to receive a final check for a small remaining amount from the insurance company, which the insurance assured them would be paid, they charged me. After speaking with the insurance company, I was informed this is not a normal business practice and they had already confirmed with them that the small remaining amount would be paid, but they still changed me. Seeing how long it takes them to do paperwork, I don't plan on getting my money back. The whole time my vehicle was in the shop, I felt like I had a second job contacting the insurance company to do Cheryl's job (shop clerk), who repeatedly failed to communicate with the insurance company and also did not process paperwork appropriately. I have many friends who warned me not to go here and I wished I had listened.Service: Body & Trim
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May 2023 by Alan H.
McCarran auto body is the absolute biggest disappointment I've encountered in my 20 years of car ownership so far! The local Tesla dealership said this place is the shop to go to... is it? Read on... I dropped off my car for repair as scheduled in early March. After a week of no updates on repair progress, I called for an update. Unbelievably, NO WORK HAD BEEN DONE AND PARTS HAD NOT BEEN ORDERED. At this point you could understand a 1-star review, right? I was deprived of my car for no reason at all and was shown no consideration at this point. But I'm a forgiving person. I was personally assured by Jerry that this was a one-in-a-thousand scheduling screw-up and that my parts would be ordered ASAP. Just wait for a call, he said, and we'll be sure to get you in right away. Fast forward 8 weeks. No word from McCarran. So I call. I was informed that my parts were *still* not ordered (despite a February check on hand from my insurance company!) and repair not scheduled for another 3 weeks! I said "it would have been nice to have been informed of such a delay." Well, the secretary took this as a personal insult and told me I was no longer welcome to get my car repaired with McCarran. Then the owner Jerry personally called me and said that he hates Tesla for sending them so much business because now they are booked solid for the next 8 months. Message received. Take out your anger at Tesla on everyday drivers like me. Okay. Never going to do business here again, and I wish I could leave a 1/2 star rating.
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February 2023 by Jake Orlikowski
Long story short. Tesla needs other body shops in Reno. When they get more go there.Scheduled my apt in March to get fixed in September 2022 to fix my trunk. Estimated 2 weeks. Ended up being 4. They said the parts didn't arrive. Seems like bad planning/ procurement. Finally got my car back. Trunk now has a rattle. Then got in Jan 2023 saying they have more parts to install. I asked will it fix the rattle they said yes. Got the car back trunk still rattles.Service: Body & Trim
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February 2023 by David Hass
Excellent Collision repair shop. They are trained and certified to Tesla vehicle repair.
