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March 2024 by Marina Thibeaux
Everyone is friendly and nice
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December 2023 by Andrew Fernandez
Called the customer service line with an unusual account issue and was helped by Christie. She was friendly and patient as she worked to resolve and investigate solutions involving other departments and being put on hold herself. It took an hour of wrangling information and getting clarification, but she helped me when others couldn’t. Thank you Christie!
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December 2023 by Mark Hughes
Excellent staff very helpful very personable. It was an enjoyable visit to the bank one they haven’t had in quite some time if you join, you wouldn’t be disappointed.
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November 2023 by The B.
No fees, good service and location. I would recommend this Credit Union to all looking for a local business
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November 2023 by Christopher M.
This place is amazing. The employees are always super helpful and the payment methods go through without any problem highly recommend. The only issue is that they're not open on weekends but over all this place is amazing highly recommend.
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October 2023 by Bradley Case
This branch is terrible now! The branch manager Gene retired and now all you get is bad service, and interruptions. The new manager felt it was okay to interrupt me to get a point across, then when I tried to finish my statement, she said I was interrupting her. What kind of customer service is that? Go to south Reno, I’m sure you’ll have a much better experience at that branch.
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September 2023 by Betty Reynolds
The employees at Mountain America Credit Union are always so nice, knowledgeable and helpful. It's always a pleasant experience when I go there.
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August 2023 by Bryan Martin
Only walked around it. Did not use its services. 3 stars because the property was fine and serviceable and clean, but it wasn't some great piece of architecture that entices you to come in.
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August 2023 by Star Monreal
Never go to Los Altos location Brice thinks he owns the place and is super rude I recently took all my money out and took it to another credit union with better rates I gave this place an honest try 3 times this guy has been rude to me I’m not sure if that’s just his personality or if he just hates his job stay away from this place they change the policies there like they change there underwear that does that not make me feel that my money is safe.
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August 2023 by George T.
To be clear-this is for MACU in Utah.Very nice people, but highly incompetent. Managed to overcharge me interest on a loan that was started almost 3 months ago. I spotted the mistake (not sure why the bank auditors didn't) and once I contacted them they stated that they would follow up and fix. The interest credited back was not from the day they first dropped the ball, but from their "closing date" which was several weeks after their first botched closing. Difference is less than $60---but it's the principal. They spend more than that to obtain a customer and my payments to them have been on time and the bank has been profitable.Avoid at all costs.
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July 2023 by Julie A.
Mountain America Credit Union in Sparks. I chose this Credit Union to start my new savings account...to save for my new future home purchase. Thank you to Brycen Neal, Financial Service Rep and the wonderful person who helped me open up my new savings account. Brycen has been with Mountain America for over Five years and he is an award winning customer service and financial services rep. Thank you for your kind and professional service and five star personality Brycen and thank you for the little bear with the T-Shirt that says "Big Things Start Small" A perfect statement for the beginning of my new savings account. See you all again soon to watch my new savings account grow so I can purchase a home in my future! Julie A
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July 2023 by Eric Martinez
10/10 for banking needs inside the branch, seems the ATM outside is always having issues with cash deposits that never get addressed.
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June 2023 by Ayobami Okunola
Mountain America has a pack of admirable staff with lovely dispositions that are always ready to helpcustomers. There is no time I visit that I get disappointed.Mountain America is a great place one can be, and can be recommended for others to bank with.I enjoy very good customer service experience.
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June 2023 by Holly Underwood
The Sparks branch has great customer service. I rarely have to wait in line and all of the employees are helpful and professional.
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May 2023 by Rebecca F.
Good service. Staff friendly. Wish there were more locations. Still waiting for the information they promised