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October 2024 by ME COLLINS
Boarded my three dogs with OC Sparks for approx 10 days. Came back to happy, healthy dogs! Preboard communication was great; very important to me as I was coming from out of the country.
Will definitely use them again when in the area.
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October 2024 by Joshua Klubben
Like many pet lovers and owners, I search for respectful, caring, and nurturing services to train my dog. On Command is far from that. I was encouraged not to come here, but went against that advice. I shouldn’t have. On Command neglected my pet and refused to speak with me regarding the treatment of my pet. Their Management team is far from professional and that reflects in their facility. Grateful for other dog training options here in Reno ?
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September 2024 by Julie Orellana
The staff is always friendly and helpful!
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August 2024 by Jim G
Lori is hands down the best groomer ever. She always does an awesome job with Gunner.
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August 2024 by Kim Scruggs
$3k is alot to spend on three weeks and the dog comes back barely leash trained. No of leash commands followed at all.
Not impressed.
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July 2024 by Cheyanne LaRue
Oh my goodness, what a wonderful surprise…I am trainable! We took our 4 year old Cavaliers in for training, they pull, run out the door and jump on all humans. I cannot believe how quickly they picked up on new skills. SAM was a wonderful trainer. I feel confident that we will be able to reverse the bad habits that we have allowed to happen. Thanks On Command!
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June 2024 by Christine Groux
I’ve been taking my dog to On Command in Sparks for a couple of years. I used a lot of their services and was a faithful customer until the owner taken money from my checking account and will not return a refund. The owner!! A total disrespectful jerk!! Here’s the issue, I took my small dog 25lbs in to get groomed. The employee charged my account $222, that was an error. The error had already gone through when she ran the actual amount of $112 therefore, my bank account was charged a total of $334 for a $112 groom. The employee who ran my card said to call them and they will take care of the $222. The owner credit my “On Command” account, I didn’t want that, I wanted my money back in my bank account. He called left a message stating “I refunded your bank account $112 everything is good now” NOT! Instead of refunding the actual error of $222 he refunds $112 leaving a balance of $110. Here’s the math $222 + $112 = $334 He refunded $112, I paid $112 for grooming. I emailed the owner several times with no response back. I asked him to bring in the employee who did transaction, he doesn’t. Well, since I wasn’t getting anywhere with the owner over email, I decided to visit him. Here’s what happen. I go in reminding him of his error and he owed me $110. Before I could even finish, the owner tore into me saying “you are not getting anything back from me”. He was so rude we ended in a heated argument in front of his employees. He used the “F” bomb told me to shove up my …several times, as well as flipping his middle finger at me telling to me to get out”. This man was the most rude irresponsible unprofessional crook I ever come across. My mistake was not going to my bank and have them do a reverse charge. But! The principal behind this, is something I’ve never experienced from a so called business man. Very rude!! He owes the employees an apology for his actions. If he can do this to me, he’ll do it to you.
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May 2024 by Randy Adams
Full service grooming of my Australian Shepherd. Looked great. Thank you. Pet friendly group of pet lovers you won't regret.
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May 2024 by Gail Hansen
Very nice, knowledgable and compassionate staff. I know they take very good care of my dog.
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May 2024 by Nayely
BEST PLACE FOR GROOMING! Been coming here for years to have my havanese get the full service grooming package. I know my dog may be difficult and stubborn for showers but they handle her very well. Her cut is always on point! Will not change groomers any time soon.
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April 2024 by Erin Ansell
I travel frequently for work and on a schedule that is prone to changing at a moment's notice. Finding a sitter for my rescue dog who can be reactive and doesn't love kids was always a challenge, both for availability and "getting" her quirks, so I turned to the pros. Their daycare evaluation was a great way to see if daycare was a good fit for her (and reassured me that she'd be playing with other screened dogs, so her socialization would be reinforced in a positive way!).
They are always so flexible and willing to help with boarding, and after my latest experience I just had to write a review -- on a day I was worried about getting stuck out of town for work, I tried to book boarding as a precaution, but they called and offered to just keep my dog in daycare until I knew for sure so I wouldn't have to pay the deposit on the chance I was able to come home, which ended up being the case.
On top of all this, Mango can't wait to get inside when we arrive and never looks back when she's taken in for daycare or boarding -- that's how I know my nervous girl has a blast here. I can always count on them for a nail trim or a bath, too.
Can't say enough good things about this place. It means the world to me to be able to work crazy hours and last-minute trips and always know my special girl will be in good hands (and that the humans are there for me, too). Thank you, On Command!
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February 2024 by Corrina Stasik
On the surface this place looks like one of the better facilities in the area - but it’s not at all. A dog died here from a daycare dog fight (check Yelp and Reno sub Reddit). Even worse they were not trustworthy or transparent to their customers that this incident happened. This was the second time since using them that they didn’t properly inform me as an owner that an incident happened with my dogs or a safety issue occurred at their facility that would impact my dogs. They do not pay attention or act transparently. They assume that owners will not find out and get away with pretending things did not happen. It is a legal and moral values obligation to address safety issues at a business with its customers and their living four legged family.
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January 2024 by Martin Robles
Great people with great attitude!
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December 2023 by Burnie Shadoan
All good
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December 2023 by Stewart Guthrie
Great, caring staff, and super organized/businesslike
