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October 2023 by Diana Stiefer
Husband takes his truck in for service here, it's under contract. They are not on the ball in the service department, the mechanics are good but you need to keep on them until they start the service. We had the truck sit 3 days before they got around to looking at the paperwork...it's not fun for us to keep them going in the right direction.
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September 2023 by C g (ROCK KILLER)
Horrible shop nothing but a bunch of lube techs and they can't even do that right
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August 2023 by SergSkate661
Great pricing for out of state move from Beaverton Oregon to Reno Nevada 525 with 5 days when uhaul was 700 with only 3 days of use. Picking up and dropping off super easy. And a newer 2023 GMC with a back up camera, USB ports, and aux cable.
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August 2023 by Matthew Sandison
Called and reserved a 26 foot box truck with a lift when I got there they said they don't have a 26 foot with a lift, and that the lady I spoke with put the reservation as a 26 foot with a ramp. They ruined my entire timline and move
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June 2023 by Jason A
Nice folks here! Us truckers keep them busy!I use them for fuel, DEF, and repairs and road service.
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June 2023 by Bill Howe
Truck was waiting as scheduled, properly equipped with safety equipment required of all commercial trucks across the fruited plane. Drove 1600 miles without a glitch.
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April 2023 by Rachel Heilman
Do yourself a favor and use PODS. If you want a company that is flexible and understanding, Penske isn’t it. Experienced severe weather issues and tried to make a change to the reservation, Penske was unwilling to make any changes without a huge price tag attached.
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April 2023 by Ralph Bartlett
I say this with a smile. Check your tires. I like Penske. I can't see anything bad about them. Even though I got two flats. One on the trailer. And one on the truck. ?
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February 2023 by Brian Hagen
Great customer service. Had a good-faith dispute about a refueling charge for a moving truck that I was returning on a holiday. Under the contact, the customer is responsible for any fuel shortage on return. To avoid this charge, I filled up the truck on New Year's eve (and had a receipt) just before before turning it in. Later, I noticed a refueling charge on my credit card and called to dispute it. The manager, Lucas, explained that they had to refuel the truck after I turned it in (he also had a receipt).We were clearly "both right," and at a polite impasse. Lucas agreed that the most likely issue was gas thieves siphoning the gas, as the location was closed the following day (January 1st) We diplomatically agreed to split the difference.A lesser manager would have just insisted the customer was wrong and trying to get something for nothing. Kudos to Lucas for being reasonable. I'd rent from them again.
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October 2022 by Clif Adams
Big thanks to Jenny. In another life I was a general manager over 13 national franchised full automotive repair facilities in Phoenix AZ. Based on my observation and the several phone calls JENNY here at Penske made, as a service advisor, I would have hired (poached lol) on the spot!The staff here already knows how incredibly competent and authentic Jenny performs her daily work.And trust me, it can be an extremely hard job. So be nice!
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October 2022 by james certosimo
After running around for almost 2 days with budget I got frustrated and called Penske who I have a national account with as well I had to pleasure of speaking to a girl named Jen wonderful on the ball knowledgeable answered all my questions where I would have hung up on me a long time ago booked a reservation chop chop chop everything done professional eight is a I'm actually looking to meeting her and shaking her hand just a great job
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October 2022 by Emilio Macias
Staff is cool convient parking and trucks are ready to go as long as you call ahead.. and they ride scooters to the trucks for even faster service
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October 2022 by Derrick Harhausen
Revisited to pick up a semi truck and the yard was worse then last time. Needs organization. Desk staff is helpful in service and rental. Thanks for the repair report.
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June 2022 by Rich Boyer
Great experience so far... employees in Reno were ready when we got there an hour early.
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June 2022 by Walter Kuncio
Great service & all the staff are friendly, courteous & professional.
