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February 2024 by M. M.
Workers do not embody traits that the company claims to value.
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January 2024 by Julie A.
Question diagnostics in Sparks is a nice facility that is clean and friendly with an automated check in system that is fast and easy. Thank you to Monica for making this a painless and a Five Star Blood Draw. You are fantastic at your job. See you in the future. Julie A
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January 2024 by Ivette
Yikes, the reviews are not so good for this lab and idk why because everytime I've come here I get in and out really quickly without an appt. I believe the bad customer service might be coming from the other phlebotomists. I guess I've just been lucky to get a very helpful phlebotomist, Jennifer. She was very pleasant and went out of her way to help w a minor issue w my lab form, I appreciated this very much;)
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January 2024 by Kaylee Nelson
The location on Vista is terrible. We showed up for a walk-in and were checked in before 11. The lab lady walked out and said we don’t take any walk-ins past 11. When we pointed out that we were checked in prior to 11, she then changed her reasoning and said that we had to be in the back office prior to 11 if we wanted to be seen. Honestly it looked like the lab lady didn’t want to do her job that day, and sent away anyone she could so she didn’t have to work any longer. I asked her where it was written that they don’t take walk-ins past 11 and she could not give an answer. She just shoved us out the door. Extremely disappointing.
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December 2023 by Kelli S.
Horrible customer service. Just needed to pick up a specimen cup. Was told I needed to make an appointment for that. Went home (half an hour away) made the earliest available appointment- a day later. Went back with no patients waiting and still had to wait even with an appointment. Just to pick up a cup! Save yourself time and Go to Labcorp.
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December 2023 by Jessikah K.
Does not accept digital lab orders. Must fax or have paper copy. Waited over 30 minutes for e-fax to be acknowledged and to get service. Staff did not check in, had to wait where I could be seen from behind the counter in the back of the building and ask for assistance. I would not recommend here for quick easy service.
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November 2023 by Becky Lowe
I use this lab to get my blood drawn all the time. I've called before to make appt and they said they don't do appts on Saturday, this was the first time that I heard that appts were available for Saturdays. And when you look at the appt to schedule appt there are no times. I went yesterday to look and no times are there for this location on Saturdays, so I could book an appt. Everytime I call they said no appts for Saturday. Otherwise they are very good at drawing blood, no muss no fuss. Also, it seems only 1 person is working and always get backed up. If you have fast for blood test, this is not the place to do walking because they ignore you completely. I really needed this for cardiologist appt and only place to go on Saturday. I waited an hour and half and no one said anything and I left and went to a different place and I was only in that location for 20 minutes and I was done.
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October 2023 by Leland Anderson
It was my first time going to quest and I didn’t know that you had to make an appointment, so when I walked in and Michelle asked if I had set an appointment and I said no, she rolled her eyes and scoffed while throwing her hand in the air and turning around. I sat down and waited about 30 seconds before she came back to call me back to get my lab work done.After she quoted me the price of payment after insurance, it seemed a little high to me, and so I made a comment making sure the insurance went through. I then felt like she was talking down to me while she explained how insurance works. And go w it’s expected that we pay a portion after the insurance pays a portion.She then said I was done but didn’t take a copayment and so I asked how I would receive the bill. She told me it would be through my email. I told her that I didn’t give the establishment email. She then verified that she did not have my email and then talked down to me while telling me about the importance of setting appointments. It’s important to set appointments online because that’s how they get that information. She then sent me out the door without collecting any more information from me.I don’t know how I’m going to get the bill.I recognize that I should’ve set an appointment now that I know how things are run but the reason for the poor review is because Michelle treated me very poorly. I was impressed with the way she drew blood. She was very skilled and I could tell she had done it quite a lot because of effortless she made it seem. But her customer service skills are awful.
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September 2023 by Cecil
Was in and out rather fast, got me in before my scheduled appointment since no one else was in the lobby.
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September 2023 by Love Prize
Came in at 8:00am sighed in and my name was on the top of the list, they kept calling in people that came in after that were walk ins. When asked about it they said that it would be hours that they were so far behind. Told everyone they should leave and make an appointment. Not sure how they can be so far behind when they just opened.
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August 2023 by Elizabeth Turner
The appointment was for 9:20. It is 10:47. Still waiting. Need I say more?
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July 2023 by Anthony W
Not sure why there are so many negative reviews, unless they are from people that don't make appointments. Quest has always been very good for me and I have had no issues with any of their employees.Today I went to the Sparks, Nv location and had blood drawn by Jen. I have small veins and they can be hard to find. Jen found it and was in on first try. I barely felt anything and was in and out in no time., but of course I had a appointment. Great job Quest, I will be back, you guys are awesome!
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July 2023 by Tia Sjodin
Absolutely the worst place to get blood work done. The nurses are so over their jobs and their techniques and bed side manner is absolutely horrible. If you get a women named Monica I suggest turning around and just going without or going to a labcorps because they are absolutely Jenks every single time I've gotten blood work for myself and for my children. It's already hard enough trying to get the kids in for what they need but this treatment is heartbreaking ? ? do better or work somewhere else
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July 2023 by Nancy Howe
If you are allergic to adhesive like me, don't go here. They refuse to use coban. Every lab, hospital, and blood blank I have been to in the last 5+ years used coban after any IV or blood draw. My skin reacts to any tape, even paper tape and Tegaderm that are supposed to be hypoallergenic. I brought my own coban but the tech refused to help me wrap it around my elbow. I will use the hospital lab from now on, not this lab that will not adjust to individual needs.
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July 2023 by J ussara Martin
I always had good experiences with them. Clean, fast, helpful and kind. I prefer to have my exams done by them !!!
