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July 2023 by Kenneth Schneider
Zero stars. I do not feel safe driving a Ryder truck! What good is a truck rental company with no trucks to rent? I pick up a truck here and 3 days later the truck is broke down and towed. Pick the truck up again and 3 days later it’s broken. The replacement truck I was loaned broke down after 8 days. Edited to include more broken Ryder news. I have a slow air leak when I park I lose all of my air… that’s bad. I still have it even though I told 2 Ryder shops to please fix it…2. My truck makes the worst and strangest noises now! I am afraid to drive Ryder trucks. If I die while driving this truck, just blame Ryder! My next of kin inherits all of my books.
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June 2023 by Kenneth “Kenny” Schneider
Zero stars. I do not feel safe driving a Ryder truck! What good is a truck rental company with no trucks to rent? I pick up a truck here and 3 days later the truck is broke down and towed. Pick the truck up again and 3 days later it’s broken. The replacement truck I was loaned broke down after 8 days. Edited to include more broken Ryder news. I have a slow air leak when I park I lose all of my air… that’s bad. I still have it even though I told 2 Ryder shops to please fix it…2. My truck makes the worst and strangest noises now! I am afraid to drive Ryder trucks. If I die while driving this truck, just blame Ryder! My next of kin inherits all of my books.
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April 2023 by CYNTRELLE FANIEL
A racist white woman told me that I was not allowed to use the women’s bathroom. She said “the everybody bathroom is downstairs”I asked if she knew that it’s a men’s restroom and she said that’s where you can use the bathroom. She later on made a joke toThe other white employee stating that the women’s bathroom is a whites only bathroom. I’ve sent an email to corporate but no response.
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November 2022 by Master Packer
Terrible office. I don’t recommend anyone to take trucks here.
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August 2022 by Sir J. I M
OK, had to leave a review this time. This is the second time in a few months the Ryder shop in sparks saved my butt. Their a great group of guys and rebuilt my entire AC system in just a few hours. It's August and I was dreading another day without air conditioning. 100 + degree weather is not fun. 1/2 day without AC was enough for me. Thank you!!!
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June 2022 by Vincent Stuart
Was here about a month ago horrible customer service went in for a regen issue addressed another issue that my engine brake sounded like it was stuck on or a valve truck didn’t sound right but regen issue as well 3 weeks later after getting the run around on updates kept pushing repair out extra days shop manager was a joke only to find out they replaced a injected valve got truck back only 1 week back in shop in Romeoville Illinois come to find out had to get towed in to dealership for major issues that should of been fixed seems like Ryder only does bare minimum so now down for who knows how long in a horrible international with 500k miles horrible shocks all because this place dies bare minimum horrible customer service and horrible experience with them avoid this place lazy staff and rude
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May 2022 by Ozkar Manzano
The person I was waiting for at his office was outside talking with his friend about persanal stuff while I was waiting in his office for about 15mins. I had to go outside twice and ask him if he was almost done i can't remember his name but there is only 3 offices is the one in the middle.
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April 2022 by Kimberly Buquo
Took the rental truck in because trailer lights not working. After 3 hours told that we needed an electrical part that is on backorder. This is the part that is back ordered in the picture. It took the tech at Las Vegas 5 min to fix problem do not take you truck here if at all possible.
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April 2022 by GSDLINES
I showed up at 3:45pm they went and hunted down an airbag and got me going,Thank You Ryder
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January 2022 by Justin Olsen
Waited all morning to get fueled after being told they would be right out. Don't expect prompt service here.
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August 2021 by Rudy Ortiz
Very good and prompt service. Esteban took care of truck issues fairly quickly, despite how busy they were, and explained everything completely. Would definitely return for service at any other time!
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August 2021 by Ronald Strong
I would not give a dime of my business to this franchise. I waited 4 hours for a marker light, and did not receive it. Not once did they care enough to give me an update.
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August 2021 by Grant Schadle
One of the best Ryder in the country , Jose was great in trying to solve the trucks problems
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July 2021 by Alek S Xandaman
Great shop. Give Carlos a raise! He is a fantastic employee!
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June 2021 by Krista Bowman
Very horrible place to go there place is very nasty service sucks
