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November 2023 by Nick H
They do not communicate. We set up an appointment and not only didn’t deliver but didn’t contact at all to let is know they weren’t coming. Now we assume we won’t be able to get our shipment until after the holiday weekend. Next time in getting a freight shipment I’ll be asking if they use this company so I can ask for other options.
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May 2023 by cody murphy
Be nice to hear back I heard the company was hiring
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September 2022 by M Grizzard
Shipment was damaged. Shipping location acted like it was no big deal. I now have to wait for a replacement to be shipped.
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July 2022 by Francisco Ramos
Great place ? ? and helpful people
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April 2022 by Brian Bardin
Waited hours after thing off work because website says out for delivery then after 3 hours of waiting after a 10 hour shift look online again and says returned to destination terminal after saying was out for delivery since 9am and then says have to call customer well they are already closedthroughly not impressed with this company
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September 2021 by Ragnar Lothbrook (Kingkiller)
Great freight company, quality establishment.
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August 2021 by Kaytlin Kountz
They called me to schedule a delivery time, so I assumed I needed to be home. Fast forward to the day of delivery. I get an email saying the package has been delivered. No one rang the door bell or knocked. They just dropped off the large and heavy package in front of my garage.... behind my car. Good thing I had nowhere to be. Called customer service who told me they only do curbside. Fine, but I should have been informed, and someone should have rang the doorbell and asked where to drop it off out front. The girl was rude and not helpful on the phone. To top it off, the box is damaged. I hope the contents are not damaged. DO NOT use delivery service with this company.
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January 2021 by James Langley
Great freight company, quality establishment.
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October 2020 by Kodee Q.
Super harsh on material. Employees made me sign for the freight before inspection. Now I see why. Pallet was completely demolished. They're denying all responsibility for the damage. Would not recommend.
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October 2020 by saul quintana
I have a delivery and its a week late no one seems to know whats going on.
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September 2020 by Giancarlo Panzani
They were super easy to deal with. The package was in great condition and easily loaded onto my truck. I'll do business here again.
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August 2020 by Misty Avery
I go to your company quite often with my boyfriend for our boss Dave Provenzano and you guys are always on it. ?
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January 2020 by Richard Harrison
Horrible customer service. Chatting with Nicole and I guess saying the paperwork has been separated from the shipment means they lost the shipment. As soon as I ask her about it directly she ends the chat.
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November 2019 by Philip B.
Let me start out by saying, I have been a logistic coordinator for over 25 years. I can honestly say I have never dealt with a more corrupt carrier than SAIA. On my LAST shipment with them, they were late to pickup and claim they attempted to deliver to me, but there was nobody at my location to receive the shipment. I was personally here. The original quote for the shipment from Indianapolis, IN area to Chicago , IL area was $216.10. They billed me $797.37. That's almost 4 times the original quote. The additional fees were for their claimed "attempted delivery." Let me put this into perspective for those of you that might not understand the logistics of moving freight: Indy to Chicago = $216.10 or roughly $.29 (cents) per mile Chicago to Chicago for the redelivery fee = $581.27 or roughly $30.00 per mile Let that sink in for a minute! I disputed the "attempted delivery" charges. I sent screenshots of both UPS and FEDEX tracking from both websites showing I had packaged picked up the day SAIA says they attempted to deliver WELL past the time they claim their driver was at my location. They said they don't care and the charges will stand. They claim they have GPS saying the driver was at my location when they say he was. OK, that doesn't mean he "attempted to deliver". He never rang my door bell or came to the door. My UPS driver and FEDEX driver had no problem picking up/ delivering that day. I believe the driver was told to drove by my location, but not stop so they could charge me this outrageous "attempted delivery" fee.
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July 2019 by Amy Namestka
Shady.. I had a friend who relocated to AZ. For them then dispatch calls him to an oregon route on like dec. 28th so they took his sick pay and vacation pay and put him as a quit... Employees beware!?
