Sierra BMW is a family-owned, fully authorized BMW Motorcycles Retail Center that offers a wide range of motorcycles, parts, accessories, and apparel. The staff is experienced and dedicated to providing excellent customer service, offering helpful advice without pressure to buy. Customers appreciate their knowledge and willingness to assist in making informed decisions. The business is known for its friendly and professional team, who handle issues like incorrect parts and delays efficiently. Although some customers experienced delays in receiving products or lack of communication, the overall experience remains positive, especially regarding online orders and quick service in the shop. One customer highlighted how they were able to get a service appointment quickly and back on their trip within a few hours. Sierra BMW aims to help customers with honest service, quick responses, and a focus on customer satisfaction, making it a trusted place for motorcycle needs and parts.
Everyone in the shop is awesome! Extremely friendly and helpful to this greenhorn getting back into mountain biking after 20 years! I appreciate all of Kevin’s help. Highly recommend!
June 2024
I had an amazing experience. I needed a service done and had no appointment available. They got me in and I was back on my trip in 3 hours
May 2024
Sierra BMW accidentally sent me the wrong part. They did not hesitate to accept responsibility and do what they could to fix the problem quickly and professionally. Top notch customer service and friendly staff.
