-
October 2023 by Don Gamet
Marissa was helpful polite .you are lucky to have such a polite employee. Thank you
-
August 2023 by Gerald B. Elderkin Jr. (J.)
Just be ready with info they require and they will have you in and out hassle free. Nicer than what you might have expected all the way through.
-
July 2023 by Michael R.
If it were not for saying they had to get the truck from Oddie and U-Haul Corporate (or the Oddie Location Itself) telling us to bring the truck back to THEIR location and giving us a bunch of bullshit lip and attitude (U-Haul Oddie) when we did what they told us on the phone - which conflicted what I was told here. They even invluded the Dolly, something the guys at the U-Haul on El Rancho forgot when we moved here 5 years ago.I arrived before they opened and picked up the truck fairly quick despite being told it was at the "Oddie Location down the street". It had 3/4th tank of gas in it, and the price was great. The truck had a couple flaws - you had to really slam the driver's door to shut it, and the rain gutter on one side seemed to be bent, but that's nothing considering the truck was clean, nice,w orked, and was surprisingly good on gas, especially dealing with the idiots who drive I-80 like they are in the Monte Carlo Grand Prix.After an argument with the idiots at Oddie, who gave us a lot of attitude the minute we showed up, kept misinforming us on repeat of the wrong location. I returned the truck here and it was easy as can be, and the price was better than I expected or what Oddie/CORP U_haul was quoting us. So yeah, I'd rent from these guys again.
-
July 2023 by Matthew Punzalan
Over priced. Rented a 10ft. Truck for 4 hours, paid $54 and they are asking for additional $54.96. Returned it with gas and no damages.
-
July 2023 by Art Slap
The worst experience of all.Firstly, the reservation included an insurance fee of $8. Everything usually goes smoothly.However, at the counter, they informed me that the insurance fee was $40. I declined.I rented a trailer and returned the next day. The employee detached the trailer and assured me everything was fine.But two days later, I received a letter stating that the trailer was still in rental. I responded, stating that I had returned it a long time ago.After three days, I received a bill stating that I returned the trailer a week later and they charged me the $40 insurance fee.It is a very poor place.
-
July 2023 by Burnie Shadoan
They rent U-Hauls as well as RVs just a bad location
-
June 2023 by Patrick Tinsley
Well I got the job done but still owed uhaul about$500. Big ones thank you uhaul I had the can do but not the can do cash
-
June 2023 by Shane L.
Placed a reservation a week ahead, they went back on their guarantee and still did not give me my items I bought ahead of time on the website. They did not honor the $50 guarantee either.I planned ahead, I made a reservation for a large uhaul on the website. I paid for a mattress cover and packing tape online, and reserved the truck. They did not have my size, they did not give me the items I prepaid for, and then they diverted me to another uhaul by making another reservation for a smaller truck than what I ordered. This ruined my plans as I needed the larger truck, and I only wanted to make one trip. The $50 guarantee was not honored, I didn't receive the size truck I had reserved and I didn't get the items I paid for and was required to do a charge back on the card. Moving is one of the most stressful experiences, this whole experience and lack of help or service made it much worse. Note: The people were nice about it, but that did not help me and in the end, it all made it worse and more stressful as they passed me onto another store.
-
May 2023 by Michelle L
Great service and friendly staff! Trucks are clean and well serviced
-
January 2023 by Susan P.
I took my vehicle into the u-Haul on Kitzke Lane and paid over $300 to have a hitch put on my jeep grand Cherokee I've been back two or three times since to try and get the wiring corrected and apparently no one is ever there to take care of it. Also I had my son rent a U-Haul under my name and use my credit card as the hold I needed to do some Moving locally I was told that I needed to put up my credit card as a hold sort of like a pre- deposit thing. After dropping it off the hold was not taken off but charged along with an additional $400. Dollars. The hold was $115. After I paid the entire bill which they told me it was a total of $400. I asked about the hold being released and was told that it would be taken off in the next 24 hours that did not happen. They ended up charging me the additional $115 on top of the & $400 not cool no explanation from them nor did they care. The amount of mileage that was charged was only 36 miles I was also charged $30 for gas and a $30 service fee even though I never even used a gallon of gas. I even put an additional $25 in gas. They told me I had to call the one 800 number to dispute it with them even though all of the information came out of the rock Boulevard u-Haul. Be careful of this location there's shady business going on in there. Especially when you pay with a prepaid card on top of $100 cash for the entire balance and c charged my credit card the $115.
-
January 2023 by William Gearhart
Outstanding people and always helpful.
-
November 2022 by Luis P.
Rented a large truck. Gas tank was empty on pick up because "it had been stolen and just got back from the shop". They put a $30 hold on top of my quote stating I needed to bring it back at 1/4 full to get that money back... Which makes no sense since they usually bill you only if you bring it back less full than you received it. Well that was impossible because after adding fuel to the tank the gauge never moved. I called to let them know the tank gauge was broken and was told they would take that into consideration. I did an after hours drop off. No credit was provided and I was ripped off like other reviews have complained about as well. Steer clear... unethical business practices.
-
August 2022 by Fiasco Cam
These guys care about thier customers. They will help sort through any issues you might have made in the Uhaul app and reservations etc
-
July 2022 by Daniel Dromgoole
Easy rental, great people, low priced, loaned me a lights adapter. Will use again!
-
June 2022 by Courtney G.
Less than 24 hours from my pickup time I was told my trailer "was sold by the owner." WHAT!? 1. I booked it 16 days ago. 2. I am moving NINE HUNDRED miles tomorrow, across states, solo. It's not a small, local move. I was told I can drive 2 hours each way to get the same trailer elsewhere. Are you kidding me. 5 hours on the day of move to get a UHaul trailer. This is beyond disappointing, I don't understand how this amount of miscommunication could have occurred within their small distribution center.