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March 2025 by Tiffany Weeks
Do not rent through them! Worst experience ever! The worst the transaction I’ve ever had to do! First of all I ordered the truck on line. 10” truck. Only rented it for 4 hours. But then only needed it for two hours. Picked it up at 5 pm. They close at 6 mind you. The lady who helped me (Christina) she was very all over the place. Seemed she was very uneducated on her job. She seemed very lost. She told me the total would be $30 something. And if I bring the truck back after hours it’s a $20 fee. Also, people like to syphon the gas she informed me. I said well how much gas is in it. She said about half tank. No problem if they syphon it. So I told her put renter insurance on it. Just incase of anything. The after told me well that don’t cover the gas. So I said well I will pay the $20 because I can’t leave my car here. Also there is no way to have the truck parked in their gated area. Where u have to park it it’s open to public. So you’re just chancing it. She said it’s better to just bring it back when we are open. So inconvenient for people moving. Also I said online I added the moving blankets. She said she would put them in the truck. Nope! Didn’t!!! She told me it would be $30 something Then when she came to ring me up it was $60 something. OK that’s fine I just need to go. Then when she was having me sign the paper work and getting me the keys she said oh it has a FULL tank. She just didn’t even know what she was doing. So unaware of her job. Even the conversation was so hard. She just seemed to be in an another world. Couldn’t get a correct answer on anything. I can’t write the whole convo verbatim. It was very frustrating. I get the keys she points over to there trucks and said yea it’s somewhere parked over there. So I had to walk and find which one it was. No biggie but just so unprofessional. As I’m driving out I get an email showing the charge. It was a $100. I was so frustrated. So look on the printed out paper she gave me. It shows the charges and she didn’t go over everything correctly. So I don’t even know if I was charged right. I bring the truck back after 3 hours. Park it. Lock the keys in the truck. Take pictures of it. Then the next morning I get a voicemail saying the had to have a lock smith come and get the keys out because they don’t have a spare. And I will be charged or if I have AAA to pay for. I get a phone call right after I see asking when I’m bringing the truck back. I said I already did. She asked where I dropped it off. Told her which location. She said okay I’m going to finish this transaction looks like they didn’t complete it. Then she called me back to ask where I had put the keys. Told her in the door. She said okay thank you I will let them know. I said I’m not being charged for anything else correct she said no that should be it. That was a different location calling that also works with UHual. So I call the location I got the truck from. Asked why would I be charged for the lock out. What else was I supposed to do with the keys. She said yea that what I told you about the drop box for the key. No, absolutely not u didn’t go over that. Or I would of put them in there. Then she said well we really don’t deal with after hours. Not my problem. Also, they went ahead and had the lock smith come. They didn’t give me a chance to use my insurance to get the keys out. I will not be paying for that. So now I will be dealing with corporate. Maybe have your employee go over everything when renting out a truck. Moving is already stressful. This was just so messy. Do not rent from the location in Nevada on 506 El Rancho sparks NV 89431. Oh also the truck drove like shit!!!!!!! Update today as I finish this. They are still calling me trying to collect money. Basically saying to bad you still have to pay. The lady needs to be fired! Or retrained! Worst customer service ever.
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August 2022 by Courtney Roberson
Was quick and easy in and out
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January 2022 by WayneDiane Warner
They said they haven't had anything in stock for a month
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December 2021 by Sendie Mc “SENT IT” Senderson
Good spot for a U-Haul.
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September 2021 by Jaqui Her
Great customer service very professional came in because I reserved online and it said they had a truck when I arrived they said they didn’t have that on their lot and asked if I reserved online they said it lets them reserve even thought they don’t have it and let me know where they assigned me and went to get my truck very professional
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September 2021 by Irma Cardenas Cruz
Fast service easy in and out DO NOT BOOK ONLINE its not managers fault for not having availabilty because U-Haul website lets you book always call and book with staff onsite or call shortly after you book to confirm because you do get redirected to a facility that has what you want eventhough online it lets u reserve for an equipment they dont have on their lot they need to fix this is “Available Upon Availability” no matter how far in advance you reserve.
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September 2021 by Norma Cruz
Great service very professional helped me with a reservation for a few hours quick in and out!
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September 2021 by David G
The clerk was efficient & friendly, although she was working alone & swamped she didn't let me feel like just "someone to deal with;" she went above & beyond to accommodate my needs.
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August 2021 by beavwarius p
If you're able to rent ANYWHERE ELSE do so. Incompetent staff. Horrible service. Rude and ignorant people are oozing out of the soil. I only wish you could give them zero stars.
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July 2021 by Missy M.
We rented a trailer to move out of an apartment. Weeks in advance. We made several attempts to contact them by phone beforehand to make sure we were set to move. They don't answer phone or emails. We received an email exactly 12 hours before we were to pick up the trailer, telling us our trailer was cancelled. We still showed up at the uhaul business thinking this was not possible. We and the people in line in front of us were told they couldn't honor our reserved trailers. THEY LEFT US STRANDED!!!We tried the whole time we were packing and cleaning to find another option. The apartment management would not allow us another day. We had to take our belongings in two trips. In one day 4 and a half hours each way. A total of 17 hours because of traffic. Not safe, we know, we had no choice. We were desperate at this point. This puts peoples lives at risk. This Uhaul business. obviously is dishonest and needs to lose their franchise. We have reported the experience to corporate. We had to rent a trailer from Home Depot after we arrived at our new residence. Drove it back empty to Reno and back again to the new home in one day. Home Depot saved us from having to leave our belongings behind. We will never use uhaul again!
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June 2021 by Cynthia Burlingame
The lady in the office was very helpful and pleasant easy in easy out easy return that's u- haul at storage unit at elrancho
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October 2020 by Dashiell Andrews
Made a reservation weeks in advance for a trailer. When I went to pick up the trailer, I had to wait 30 minutes after my reservation time to speak with the representative, and found out they had already rented my trailer to another customer despite my reservation, and offered to rent me a truck at full price.
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August 2020 by Angel M.
Seriously this place is a joke. We were allowed to make a reservation online when we get to the location they are severely understaffed. The guys behind the counter is was trying to help multiple customers at one time which doesn't give that one on one personal customer service. Then as he's helping the guest he asks what are you guys here for and we told him a trailer he's like oh you guys just booked a couple hours ago yeah we don't have it. I asked then how could I book when I went online and it allowed me to book and even had a guarantee when booking he's like nope go to another location. When I initially came onto the lot there were tons of trailers and when I told him that he's like yeah all booked. The unprofessionalism we received from the clerk was appalling don't go into customer service if your going to be rude to guest. I will drive out of my way now so I never have to deal with this place again!
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July 2019 by Eugene Zarzecki
Thanks for the easy rental
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June 2019 by MSM Group
Did the job
