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September 2024 by Jeffrey Rogers
Very difficult to find if you are following GPS.
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September 2024 by Jose Chevalier
Worst delivery service ever! I paid a Next Day Air for an urgent package. They were supposed to deliver on September 18 2024; before noon; and suddenly they changed the date to September 19 2024. I called to Customer Service Center to try to solve the situation; asking if I can go to my local UPS Terminal and she said they can’t give me the package because it was already set up to be delivered. Stupid nonsense. They deserve 0 stars.
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August 2024 by dennis forcino
Driver's are either lazy and/ or liars. Claimed apartment not marked. Have lived at this address for the past 8 years. Side of building shows all addresses. One side is fenced. The other has a sidewalk. Doors marked with individual addresses. Oh, no, might have had to go up some stairs! Worse than USPS with this garbage!
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August 2024 by Brooke Locklin
Just poor customer service altogether.
Complete lack of accountability as well.
Drivers don't care about your package or the service they provide.
Friday delivery was attempted, I wasn't home. Received a blank slip with no tracking or redelivery information to change signature or delivery online as I usually would do.
Attempted redelivery twice on Saturday, also without information on the slip. Received an email after first delivery attempt on Saturday stating delivery would be attempted Monday. I have text alerts set up so was notified by text also. Why you be so stupid to attempt delivery twice in one day? But they did according to the office Karen I spoke to with an attitude.
Received a call Monday morning stating they attempted delivery 3x and I could pick up my package. When I asked why the text and email, the lady told me they don't text and it was fraud. No, you're just uninformed. Your drivers suck and you are not taking accountability for it. Told me I only had the option for pickup.
Do better.
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June 2024 by One11Garage
All they do is logistics and they can't even get that right. Got the email yesterday that my package was going to be delivered today and a signature was required. I rearranged my schedule to make sure I'd be home at the posted 4-hour window and was even home 45 minutes prior to their stated window just to find out they already came by and left the note on my door. I even tracked it first thing this morning to make sure it was still on schedule, which it said it was. So, reading their email I decide to sign up for their online service thinking I could release the package on there, but no go. You can only request they reroute it. Wasted a bunch of my time and I still don't have my package. And now it looks like I'm going to have to waste more time and my own resources to pick the darn thing up myself. I guess that's what happens when you don't have any interest in quality customer service or customer service at all really.
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June 2024 by fausto solis
They have been very efficient
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June 2024 by Gary Brown
I have used the customer service center many times the employee's are great
Never had any problems
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June 2024 by A J
Born and raised in Reno. Live in Southern Oregon now and send packages to my family a lot. 2 shipments in 3 weeks delayed after paying extra for the bells and whistles. My niece didn't get her bday present on a Friday when I paid 45 dollars to have it there and shipped it on a Tuesday. I decided to give them another shot- And now my dad isn't getting his fathers Day gift that was supposed to be there Friday and the excuse now is "package delayed due to operating conditions". well UPS your operating conditions sucks. I JUST SIGNED UP FOR A FED EX ACCOUNT. BYEEEEEEEEE
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June 2024 by Daniel F
Absolute dump.
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June 2024 by Greg Juhl
Two days in a row, two packages wrongly marked as delivered. No way to get a hold of customer service.
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June 2024 by Brandon Bianco
Change their business hours to close at 5:30 PM without updating their Google or their own system information. I had an important check to pick up today and a representative on the phone told me to show up at 6 PM which I did come to find out they’re closed already.
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June 2024 by Daryl G. Frazetti
Several times now I have lost pkgs over their illiterate and incompetent drivers. I have given instructions for obtaining access to the ocked bldg and more , reported to the BBB , corporate etc and their idiotic local manager doesn't listen either to specifics to give his drivers! Lazy drivers lie and state no one is home , send pkgs back , and more... Or state they have no clue how to get into the bldg when management has provided their manager with codes , and a huge sign is on the front door with how to obtain entry !!!! Now I have lost temp sensitive cat medication that has been sent twice due to the incompetent UPS drivers and managers here in Sparks !!!! I have contacted the seller and Amazon to have a third try to get what I need and to have it sent any other way BUT UPS !!!!
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May 2024 by Ma!ra Gonzalez
Was waiting for a urgent package today even got it express delivery. Got the message it was delivered went to check my mailbox and it wasn't even in my mailbox it was on the floor next to it so anyone could just take it. Very lucky no one took it dont know what we would have done if it was taken. If the package says extremely urgent why would you just leave it on the floor on a busy road. Always a bad experience with them.
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May 2024 by Jimmy Brooks
Customer service is not any help to resolve a problem with delivery
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February 2024 by Vincent McCaleb
Went there because I was instructed to do so after being called by ups customer service to do a will call pickup on a Saturday, and needless to say, I received nothing and the gentleman I spoke to was not helpful and in fact kinda rude
