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January 2024 by Marygrace H.
Verizon has been the worst. I did a trade in back in 2022. I noticed after a few billing cycles that they were charging me for the phone. I called about it and they said I needed to wait for them to review the quality of the phone I traded in. I finally got the email saying I was approved for the full value of my trade in but they have not been crediting my account. I have been dealing with this for over a year with no help. I have called the customer service line, gone into every office here in town. As soon as I get some help they tell me to call customer service for the 400$ they have taken from me, so far, and they always conveniently at that point can't find anything. Then say "why has this taken so long to notice"! How is this my fault? I've been dealing with it and they won't resolve the issue or credit me what they owe me. Now they have stolen from me because they can't take the time to figure it out. Not okay at all. Worst company ever. Don't waste your time with Verizon.
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January 2024 by Barbara M.
we changed from ATT to Verizon and it was the best decision we have ever made. We went to the Sierra Summit store and worked with a young man name Zack. He was awesome, so much patience and great knowledge of all their equipment and what our needs and wants were. We have been super happy with our service.
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December 2023 by Samantha P.
I stopped in on Wednesday after work to inquire about holiday deals. I'm currently with ATT but had been a Verizon customer prior. I wanted to see if switching over to Verizon would be worth it to save monies with a combined phone and internet plan (my current address does not allow for ATT Internet).There were only 3 employees working, and later the manager stated that they were short staffed that day. The manager was the one who ended up helping me. He was very nice and was willing to answer my question about a quote for a combined phone+internet plan.The store was clean and welcoming. Would recommend this location.
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November 2023 by Tessa P.
Everyone was so nice and patient with my grandmother. Great service. Had to stop by later with an issue and they jumped in and fixed it quickly. Great Job Verizon team today!!
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July 2023 by Jeffery W.
In-store Customer service is lacking. Tried going in to restore service. Dude sent me home to try it on my own. Best bet is to try over the phone with customer support.
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April 2023 by Anthony Berryhill
Was very quick and to the point I like the new innovation to customer service now
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April 2023 by Greg K.
I bought an iPad online and wanted them to put it on and they wanted $30.00 to install. I even had my receipt that I bought it online and they refused to put it on without charging me $30.00. Go to Bestbuy instead they are just worthless in store.
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March 2023 by Dan S.
The absolute best customer service I've ever had at a mobile phone store. Service was friends professional and fast. I was in and out in no time. Thank you Verizon!
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February 2023 by Craig K.
Their rude and incompetent. Look at other reviews. Most people are not happy with this location. Do yourself a favor. Skip this verizon . Their terrible.
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May 2022 by Brandon R.
I did an upgrade through vzw phkne customer service. Not only did they mess up the first order that was lost through FedEx, but also the second order the way the phone was improperly upgraded with a sim card to activate another line that phone was not meant for. I called back customer service, only to have two different confused , rude reps hang up on me! I went to this location and the store manager Jose M. Came to the rescue to help fix this avoidable debacle. I am not longer doing any upgrades over the phone or online, but coming straight to this location for good customer service, a knowledgeable staff and expertise.
