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March 2024 by Jonathan D.
Customer service by some in the pharmacy is definitely lacking. The woman in the blue uniform with tattoos on her arms especially needs to be taught how to treat customers with respect. The only reason I rate them two stars instead of one is because another woman who initially greeted and helped me at the counter was very friendly and welcoming. Some of the others there should watch how she treats people and try to emulate her.
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February 2024 by Wendy B.
I just have to respond to Jen T on the detailed accounts of your over year long struggle with your Walgreens... . It is definitely time you should switch pharmacies.
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February 2024 by Jessica C.
Oof! This is for their pharmacy specifically, made an appointment for 2:15 for a vaccination and 50 minutes later and still waiting to receive it. The front ladies are very nice and at least acknowledge you, but having to wait that long is a little frustrating. I get being short-staffed, I work in healthcare too but at least update or prioritize who arrives first.
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January 2024 by Michele Urban
Poor customer service today. Very disappointing. Perhaps Walgreens should follow CVS's lead and install self check out kiosks so we don't have to deal with this. I would also suggest your worry more about shoplifters instead of paying customers like myself.
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September 2023 by Drew Bowen
This store is such trash. Dirty, not stocked whatsoever, and horrible management. This guy has zero personality, and will probably be stuck with that Walgreens his entire life. He was a was a younger, skinny, Hispanic guy. Also, the guy at the checkout is not all there. Just go to CVS across the street. This place is disgusting.
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July 2023 by Bradley Tammen
Great location, safe and well lit. Very clean inside. Lucas, the photography manager, was very helpful when I needed to have some issues resolved regarding some printing issues with some recent snapshots. The rest of the staff is also very easy to work with.Not sure why this location is getting hammered with negative reviews, but keep in mind that drug stores deal with a lot of unhappy, sick people. The only thing I could say I would like to see here is later hours, because I like to get snacks late at night. But that's more a problem of mine than it is of Walgreens.
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July 2023 by Janay S.
Walgreens on Vista Blvd is / has the very worst customer service in pharmacy. Approached aPharmacy at 1:20pm . Waited while the girl with long black hair finished her phone call. Got to counter at 1:26 and advised Dr called in prescription. Gave med card and all information. They couldn't find phar plan information and advised this small amount of antibiotics was $95. I stated I just got this a day ago at Safeway for $19. Not under insurance. The girl said they were going to lunch now so I can wait. I said no I need it is there anything she can do, best price $40. Can she transfer to Safeway - not until after lunch we're closed. I was sweet , kind in my tone and asking. 1. She didn't even try to get a lower price - wasn't polite more matter of that's your problem. I advised her I wasn't upset with her but the price is really outrageous (in a good tone). She stated to me I'm used to being a punching bag. She's not happy in the first place. She's rough and unhappy in her reply's although you are trying to be sweet and kind . I never used her as a punching bag - why are you treating me this way????? I realize people are not always kind - but I was . I was only asking for help and all you could do was shut me down. 2. I go to Safeway and at 2 I went in to get them to call Walgreens to get my prescription. Walgreens didn't fax it over until 330pm. Although the pharmacist told Walgreens I was waiting for it - standing here and they already knew I was going to ask for it . And I called at 315pm to Walgreens politely asking could they please help as I've been standing here waiting . Eventually they did it - but why does it take Walgreens several calls from Safeway and me - when they already knew I was asking for it to be transferred? Safeway price $14. Walgreens you should be embarrassed by your employees being so unhappy and so rude with absolutely No Customer Service!!!!
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June 2023 by Cherish Capps
Horrible experience. Scheduled myself online for a Moderna vaccine appt at 1pm, drove 45 minutes into town for the appt, just to be told they stop doing vaccines at 1 and to come back in an hour. Came back in an hour just to be told they don’t carry Moderna.
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June 2023 by Paul “PaulD” Dobak
Beyond lazy, totally worthless. They have no sense of customer service, my prescriptions have been messed up the last 3 times I have used this pharmacy. I am switching my prescriptions to a new pharmacy. I would give them a 0 if that was one of the choices
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March 2023 by Ash D.
I received 2 phone calls and a text message that my prescriptions were ready to be picked up. I come to the store and they are not ready. I have to wait 30 minutes for 2 prescriptions that I was told were ready for pick up. I asked the pharmacy tech as to why I received two call and a text about my prescriptions being ready when I'm fact they are not. She shrugged her shoulders and said "I don't know. But give us 30 minutes and it will be ready." Wtf?! She basically had no real answer the my question. This has happened twice before. Ridiculous and infuriating.
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February 2023 by Robert Fisher
On hold for 35 minutes to find out my prescription status.
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February 2023 by Kirsten Sorensen
I was close and needed cold/sinus meds. I bought 3 different packages of roughly 10 day supply of different otc cold meds, and it cost me $36. The same probably would have been less than $20 at Walmart. I have chronic sinus problems since covid a year ago, and definitely won't come back here for these meds. Even CVS is much cheaper for same meds.
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November 2022 by Tracy Johnston
The waiting time to pick up a prescription is absolutely ridiculous. A transaction that involves a prescription that is ready to be picked up should take lrss than five minutes to complete.. One of the pharmacy techs that I've had the displeasure of dealing requires assistance on practically every transaction. Last time I was there, this person was "helping" a customer and stood there like a deer in the headlights for 30 minutes until someone could break free to assist. They need to hold employees accountable for poor performance and implement metrics to measure customer service.
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October 2022 by Glenn J.
I had an vaccination appointment scheduled for 1145, arrived at 1130, filled out paperwork that I had already filled out online in order to "save time". Took a seat, waited till 1220, approached the window and asked the pharmacist if I could have my vaccination card back, which I had previously given them, and told him I had to leave. He was immediately defensive and bitchy, and said "you always have to wait at the doctor's office and I already have your vaccines drawn up. We have other things to do" I reminded him that we weren't in a doctor's office, and that I too had things to do. He gave me my card back, stating "I'm going to put in my notes that you are banned from this Walgreens, I don't appreciate this". No problem Sally.
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October 2022 by Cherish N.
This is for the pharmacy not the store. The store itself is fine. So at this location vaccinations are by appointment only. But seriously it doesn't matter if you make an appointment for the vaccinations through the pharmacy because they will be very behind schedule anyways. I made an appointment for 5:15pm and didn't get the vaccination until 5:50 pm which I think is a very long wait to get one shot that takes less than 10 seconds to administer. If you show up on time you will still be late which is unfortunate if you are in a time crunch. They will try to get rid of the line before they help the appointments which I don't get. I understand things happen but this has happened to me before at this location so it was something I had to review. The line gets very long (inside and drive thru) and busy and the staff forgets you are waiting. I do feel bad for them because they do seem super short staff but it is very chaotic at this location. It doesn't matter what time you go it's always busy. Also for the vaccinations, you are supposed to fill out a form online but they make you fill it out again in store with the same exact questions because they can't pull it from the online system is what the lady said. Hopefully the system of receiving vaccinations and getting prescriptions gets better. The pharmacist himself is very nice and the pharmacy manager who administered my shot was also very nice. She did apologize for the wait.