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November 2024 by J Rob
My husband & I decided to getaway last weekend, so we booked a room at this location. On Friday, Oct 25, I reserved the room online (An executive King Non-smoking room). Total reservation - $30.95 (which we paid w/ my husband's card). After we received our confirmation, the reservation gave us the option to upgrade for a $150.00 fee but it's not confirmed/charged until approved. You're on a waitlist that says, "You'll be notified at check-in if you are approved."
On the day of check-in (Sunday). I received an email saying "Check-in online." Against my better judgement, I did. When I finished check-in, it gave me the option to upgrade my room to a Premium King spa suite for $150.00. Since we were NOT notified PRIOR about the upgrade from the initial reservation, I checked "yes."
When we arrived, I went to the reservation desk I had questions about parking; wanted to check on upgrade & to see if a higher-level floor was available. Juli/Judi helped us. She was very helpful. When she informed us of our approval for the upgrade, we thought it was from the original request - I even told her we weren't sure if we were approved. I even told her when we checked in online, it gave me that option again, so I again requested it - I'm glad one of them was approved. She said nothing
The fun begins.... 1) Room was an older room but cute. Portions of it was dusty & dirty-from the housekeeper's attempt to "spot dust" but I am definitely not one to compromise cleanliness of the toilets and bedroom and spa tub/shower. My blacklight didn't pick up any si on the floors or bedsheets, there was no need to use it on the bathroom. Dirt was visible. I used my cleaner and sponge (I bring every time I travel) to clean the toilets & sinks (then eventually the jetted tub that had dirty jets from soap scum).
We didn't use the shower once we discovered the dirt on the walls & floor, we turned the water off and opted for a spa bath. We kept our indoor slippers on when we walked around room & placed towels down where needed.
2) We had to listen to a running toilet all night
3) There was no hot water (only lukewarm).
4) We called front desk about the running toilet & a late checkout (since on Sunday evening, I got sick w/ a stomach bug right after eating at the Lucky Beaver). I ended up leaving a voicemail - NO ONE called back NOR came up to check the toilet.
5) Slot machines are old and antiquated. Played for a few minutes on the day of check-in prior to falling ill & after check-out
6) Old room &handle on French doors broken
7) Headboard pleather is peeling
The next day/Checkout: Ran the water in the spa tub. It was lukewarm, & hot water handle doesn't turn all the way either because whoever the brilliant mind was that designed the layout, didn't allow for either handle to be turned all the way- but to be stopped by the edge of the tub. Placement is too close to open up the pipes to even get hot water. A cold bath. Nice lady being trained by Judi. I shared our experience w/ them - the 1st bad experience we had here. They confirmed hot water was off and problems w/ it for 3 wks. Judi noticed there were 2 upgrades on my account. She left to tell the (female) manager of our experience & inquire about the error. The manager didn't bother to apologize for our experience nor offer a comp. (piss poor manager-not exemplary of a leader) Instead, when Judi/Juli returned, she stated the manager said that since I had 2 upgrades (original one for a "king" spa suite in an older room and the other upgrade was to an old "new" suite), she would remove the $114 upgrade "for my troubles." I told her the previous about the online matter, the room was old, and the manager is full of bull. That's no re
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October 2024 by gali atias
Left wallet in room, cleaning people did not bring it down to the lost and found, they kept it. Very unprofessional, I will no longer stay here and cant trust this hotel anymore. I would not feel safe staying here
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October 2024 by S D
Stayed at Harrah’s before and it used to be light and bright. The room we had was dark, dated and dinghy. The carpeting was lifting and created a trip hazard. The casino has new electronic games, but needs a facelift too. Won’t be staying here again.
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October 2024 by John Gibson
Rooms fantastic, bartender ungrateful and rude!
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October 2024 by Pat Van Zanten
I’m here at Harrahs it was surly down graded / no room service / room is not upgraded , chipped furniture, no housemaids to clean room , wait long periods for drinks while playing slots ! I’m a platinum player and I get free parking ! No buffet, terrible food except the Fridays station
Rooms: Need upgrades
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October 2024 by Eric Barter
Ate at one of the restaurants on 18th or 19th floor. Lasagna rolls are made in house and are very good 27 tho
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October 2024 by Robee Pilgrim
Absolutely horrible experience we had to pre-pay for our room and when we got there, we had to pay a resort fee and a deposit and then after doing all of that they said they haven’t had a cleaning service in days, so there was no rooms available and they would call us if her room became available. We never got a call and never got our room after paying all of that money Thankfully we were able to get an amazing room at the Margaritaville hotel. When I reached out to receive a refund since we never got our room of course the hotel argued and would not provide it. Absolutely fraudulent company and practices. The staff was completely unfriendly. Just absolutely horrible experience never again such a fraudulent company!!!
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October 2024 by Kevin Oyama
Beautiful property with lots of shops and eateries outside adjacent to hotel. Underground connection to Harvey's, a sister property. Both casinos A++
Nearby activities: Shopping, bars and restaurants right outside hotel
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October 2024 by Hector Pineda
Nice place for vacation
Nearby activities: Hiking bike road swimming in the lake Tahoe
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October 2024 by Connie Boncher
Hotel room was nice sized, quiet room, comfy beds, dorm sized refrigerator, and 2 full bathrooms. Staff was pretty friendly. Free drinks while gambling. Good food choices.
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October 2024 by Norman C
The public parking at Harrah’s was an indecent $30 for less than 2h.
And the price is nowhere to be seen when getting in. Shame on them
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October 2024 by Sexyboy
You guys are the boss. Give me five stars
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October 2024 by Philip Bautista
Great location with a beautiful view. Love how every room has 2 bathrooms.
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October 2024 by Michelle Duren
Breathtaking views in a world class vacation destination. As long as you manage your expectations, you’ll appreciate Harrah’s Lake Tahoe.
The hotel is 50 years old and hasn’t been updated in 20 years. The furniture is chipped, the rooms are dated. They are clean, though. The bed is comfortable and the property itself is easy to navigate. It’s like staying in an old bed & breakfast. However, the location is beyond remarkable.
You can walk a block down and visit local restaurants. You can venture further down and take in the lake with very thoughtful public paths. Marijuana dispensary also down near the restaurants. Visiting in early fall has impeccable light sweater weather that makes walking the area very pleasant.
The casino itself has all of the slots and table games you’d find in Biloxi/Vegas. I found the slots pay out just as much as Biloxi/Vegas. The service is OK - not bad, during the off season staff is likely hard to recruit (the cost of living here is up there with the highest in the nation - your $1 tip per cocktail isn’t affording people to be here locally). There are 3 other casinos next door/across the street.
The only on-site eatery I recommend is Fat Burgers. $15 burger, but worth it. For any other eats I’d venture the block or two walk into town. Quite a few eateries ranging from casual to fast casual. There is a SaltGrass steakhouse at Golden Nugget if you want to stick to chains.
There’s an enterprise rental car across at Harvey’s as well. Recommend taking a drive through the mountains on Hwy 50. In 3 hours you’re in Napa Valley or San Francisco for the afternoon.
Will stay here again.
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October 2024 by Brandyn King
Plan on spending $60 extra per day here with all the hidden fees they charge at checkout. $20 a day for parking, $40 for valet. This is an extra cost not included in the room price. $30 a day for resort fees. Doesn't matter if you used them or not. Rooms were dirty and smelled of cigarettes even though we were 10 floors up from the casino. Wouldn't recommend.
