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December 2023 by Kristabelle M.
That was literally the worst experience of my life. First off, the amenities are that of a YMCA. The jacuzzi had black hair floating around and the sauna was broken. I booked an 80 min deep tissue couples massage. My "therapist" didn't ask me a single question, she didn't check in at all. She didn't drape me, she either reached down the covers to access my butt (which made me very uncomfortable) or just flipped up the cover. She kept going back over the same spots.....and it was as if someone was rubbing in moisturizer, at one point she was actually sitting on a stool at my feet and rubbing my foot with one finger. I genuinely looked up to see if she was falling asleep. When I turned over she covered half my face with the blanket, she put the eye cover on but immediately knocked it off as she pet my arm for the 17th time and didn't notice bc she didn't pay attention to what she was doing. She left actually scratch marks on my arm. At check out I complained to the nervous 20year old about this. She said she would give me 10% off meanwhile they add 21% gratuity to your bill without approval. She explained there's nothing she can do bc the manager was off. I demanded to see the therapists license bc it was so insanely bad. Insult to injury, this was meant to be a gift from my boyfriend, they couldn't run his card given while booking the app, or allow tap to pay, so I had to pay it, which came to $680!!!!! Do not go to the horrific place! I'll be calling the bank tomorrow
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June 2023 by Nathaniel C.
Phenomenal massage. The couples massage is a great deal, and comparatively to other massages in Tahoe, it's a great bang for your buck. Will come again!
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May 2023 by Tina B.
Pathetic experience. The older miserable lady needs either to retire or go back to customer service Class 101. She looks like she eats nails for breakfast. We have been customers and regular visitors for years at Harrahs and Harvey's, Lake Tahoe. We walked in and my husband desperately needed a massage. She says nothing and doesn't even bother to look up. It's laughable, it's so ridiculous. This isn't Las Vegas or Pebble Beach, both of which we were treated like gold. And you're paying topDollar for this hideous treatment at the front desk. I encourage going to Denny's, where you will certain be treated better and avoid the poor treatment at the front desk of this so- so spa. And whole lot more money in your pocket.
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April 2023 by M M.
Let me start off by saying this was not my first trip to a day spa, nor was it my first massage. I have been to several amazing day spas and enjoyed many massages, but this was by far the worst I have ever experienced. My husband and I visit Tahoe several times a year and on this trip we decided to get a couples massage. This was our first visit to Reflections. The separate locker rooms with jacuzzi were fine, nothing amazing, but the massages were a huge disappointment. First off I expected our 50 min massages would be around $120pp, but they were actually double that price and a 21% service fee was added on. We asked if this was the gratuity and they said yes, but why am I being forced to give 21% when our massages were sub par? I wonder how much of that fee actually goes to the massage therapists? Anyway, both our massage therapists were nice, but it seemed like they were both new or just not very good at their jobs because neither one of us got a good massage. My massage therapist was all over the place and didn't seem to know quite what she was doing. I had to ask her many times to ease up on her pressure, but she struggled to do that. Several months before this we got a couples massage in Calistoga, CA at an amazing day spa which also gave us access to 5 mineral pools and we had amazing massages and paid half the price! I'm not sure who Harrah's thinks they are, but their spa is not anywhere near the prices they are charging and especially with sub par massage therapists. We will never return to this spa unless some major changes happen. So sad too because we love staying at Harrah's & Harveys while at the Lake.
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March 2023 by Anjanette H.
I just had the most atrocious experience at the Reflections Spa in Harrahs. Let's start with the fact that the afternoon before my treatment they called to push my appointment back 15 mins. Okay, no big deal, I can do that. Add on to that the experience when I showed up this morning.Got there at 9:30am for 11:45am treatment. Attendant came out to great the 3 of us and take us to the back. She repeatedly messed up what we told her - robe and slide sizes, refreshments, etc. She then walked us through and told us she would turn the sauna and wet spa on but she did not. We sat in the dinky hot tub (which like the rest of the facilities are antiquated) for about 45 mins and only found out it wasn't on when we then went to use them. I had to ask the front desk to turn them on. No one, once, during the course of the over 2.5 hours I was there ever checked on us.Then we went into the 'lounge' room if you could call it that and discovered that 1/2 the fruit in the bowl was rotten. I had to go tell the front desk about that which leads me to believe they don't check it often at all. It's food, you have to make sure it's still good. The final straw, I was sitting there until noon - 15 mins passed my revised appt with still no therapist in sight. When I went out to cancel the appt because I was 30 mins passed my original booking they then went in search of my therapist. After I explained that I just wanted it cancelled they fortunately honored my request but as I was walking out and told them 'no thank you' too their offer to come back, the receptionist actually said 'God Bless You.' If that wasn't the most condescending thing you could say - especially after no apology - I don't know what is.
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February 2023 by Stacy F.
I was a little nervous after reading some of the reviews about booking a Corporate Spa Day here, but everything was amazing! The staff was very attentive and everything was clean and well maintained. Scott gave the most incredible 80 minute CBD massage and scalp treatment. HIGHLY recommend!
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July 2022 by Just Me S.
I don't know how to rate this fair so I'll explain . The staff and massage were great and deserve 6 stars !! Very attentive and friendly ... BUT the spa itself is an insult to your customers !!!!!I came in hoping to have a reboot spa experience...Hot tub : broken Steam room: broken Showers : no hot water ???? Seriously?? Overall : stuck in the 70s ... No Lounge to chill after massage.Pricing for the experience: UNACCEPTABLE!!!
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July 2022 by Taren M.
We have been coming to this Spa for 15 plus years. It has gone extremely downhill. First of all, the front desk girl was not knowledgeable about anything. Just sat and quietly mumbled behind her mask. The hot tub and steam room were not working and apparently have been broken for months. The white carpet is super stained and the showers had mold and hair in them ( see photo ). They used to have a nice waiting lounge, but they have taken away the stools to put your feet up to relax. They only have chairs now. Their non alcohol drinks have been reduced to water and cranberry juice. They only provide one hair dryer now, so if you come in with a group you have to wait and take turns. I am embarrassed that I paid so much for such a dump. The only reason I gave 2 stars was for the massage therapist, who was excellent and friendly. Good Luck if you choice this place.
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May 2022 by Zhuwan A.
Ok so the staff are so nice and friendly and the place is clean! BUT i've been in alot of spa and their just ridiculously expensive! Like i'm very sure u can find the same massage and quality other places with less money!
