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January 2024 by Shamus McNutt
They are incapable of picking up the phone. Very unfortunate
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July 2023 by Adrian Sizemore
Horrible service! All we bought was ice! We went to self checkout and I searched "ice" and I thought my husband was going to grab a 20lb bag but all they had was 16lb bags. No problem! I voided the first item to search 16lbs. I needed the employee override to void(older guy with a long gray pony tail, hat and blue shirt). He said "We don't have 20lb bags. The 20lb button is for the 16lb bag, then refused the void. I said okay, "I'd like to scan the bag itself." He said very defensively "it's going to be the same price, but whatever.." I said " well, I just want to scan it. You don't have to be so rude about it." We paid and started walking away and then he said "the only one being rude it you." I immediately found another employee and ashKed for a manager. He should not be working with the public.
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July 2023 by Catherine Stewart
They have a policy of not answering the phone or listening to voicemail, which means it’s impossible for a doctor to call in a rx or for a patient to call to see if it’s ready. If you don’t have a rx written on a piece of paper you should not bother.
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May 2023 by Eric s.
Thee worst pharmacy I have ever been to seems like there handing out degrees to anyone since my two pharmacist had no idea what my medicine was and why I was taking it. Also refused my medicine when doctor approved and wouldn't let me show my chart for proof thanks Daria or how ever you spell that name.
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December 2022 by swilliam-z
Don't understand the low scores given by so many. I received exceptionally warm, same-day service filling my prescription here. Everyone I dealt with behind the desk was awesome. I never waited in line for longer than a few minutes, and received unrushed & genuinely friendly care. I am moving my other prescription here as well.
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November 2022 by W P.
I am DONE with this pharmacy! Mike is a great pharmacist but the rest of the staff is rude and extremely unprofessional. I have talked to the managers but they refuse to solve the problem. The customer service aid in the pharmacy should never be allowed to work with customers. I will be moving my entire family's prescriptions to a pharmacy outside the Safeway brand. Goodbye Safeway!
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November 2022 by Cyndi D.
My prescription was sent over by my urgent care physician at 11 am. When I stopped by to check on the status at 11:15 I was told it would be ready at 3 pm. Tried calling 3 times between 2:30 and 4:30 to check on the status and my call was never answered. Went by after work (5 pm) to be told they don't have it in stock and it will be available the following day at 3. I received no notification that this was occurring. I asked how to transfer it to the Walgreens pharmacy in Gardnerville (I'd only had it called into Safeway since I work in the area and had I been made aware of this I could have gotten it transferred at that time). She told me Walgreens needs to call to transfer. I mentioned that when I'd called several times earlier nobody answered and I feared that would happen when Walgreens tried to call. She sighed and gave me their card with the fax number. I contacted Walgreens and they said they did have the medicine I needed in inventory and would call Safeway for the transfer. I explained they may not be able to answer and offered her the fax number. She was apologetic and explained that they need to speak to someone and can't just fax. She followed up and let me know that she'd try to call but nobody answered so she left a message. I returned to the Safeway pharmacy to let the pharmacist know that they had called but left a message since nobody answered. She aggressively told me they need to fax. I explained that in order for the transfer Walgreens needed to speak with her. I asked if she could please call them back so I knew it was in process before I drove 30 minutes to get it. She said no. She was too busy and was unable to do that. I again explained that it's medication I needed tonight and didn't want to leave until I knew the transfer had been successful. She got aggravated and again said no, she couldn't do it right away given she needed to give a Covid booster and had other people in line. While I clearly understand that she's understaffed (she explained that on my first visit) and had a 5:30 appointment but last I checked, I was a guest in line and had already been waiting. Why did I get pushed aside for her to assist those that were behind me? I again explained that it was medication I needed tonight and that I'd wait to the side until she called Walgreens back to facilitate the transfer. If looks could kill, I would not be able to write this review. I understand being short staffed but a little friendliness and hospitality go a long way, especially when you're dealing with someone's medication. There are so many ways this interaction could have been made better. I'm writing this as I stand here and wait for her to call Walgreens back. She's not had a customer in 10 minutes, yet still had not called. UPDATE: This situation was resolved but only after she told the person from Walgreens had not left a message on the "provider line" and that if she left a message on the "customer line" there were HUNDREDS of messages there and she couldn't get through them all. As I've now seen in other reviews, they do not listen to the messages left on the customer line and do not respond to them. She told me that I could call Walgreens and have them call her then since she wasn't busy. I was finally able to get them to connect (although not sure why she couldn't call as I'd offered her the number) and the transfer was initiated. Once she let me know it had been faxed over, I did apologize given I had been a little hot once she became aggressive/agitated, and thanked her for getting it taken care of. Her response? She rolled her eyes.
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October 2022 by Ann Marie Rose
This is the most inefficient pharmacy I have ever encountered. They don't inform you if they don't have an important medication that your doctor ordered. They never, ever answer their phone. The male pharmacist is polite but not the female pharmacist. Their web site is very weak.
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July 2022 by Robin P.
Oh my gosh I can't believe I wrote a positive review for this pharmacy. 1) They do not answer the phones when they are busy. 2) They "lose" prescriptions. 3) The pharmacists and staff and friendly and capable, they are just consistently UNDERSTAFFED. Safeway has received multiple complaints about this but does nothing. 4) All of the above was true before Covid. It's just worse, now. Unfortunately, if you live in NV and need a controlled substance, you cannot get the prescription in CA, so this is the ONLY pharmacy you can use unless you want to go over the hill. (It was kind of weird during the evacuation so if this has changed, please someone let me know below.)
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May 2022 by Skye Peters
As mentioned in several other reviews here, this pharmacy doesn't answer the phone, and calls get diverted to a full voicemail box. (or not ever returned if you get lucky-enough to leave a message)This is a problem, because, if you need something urgently, you can't call to see if they have it in stock. Additionally, as other reviewers have also pointed out, they often do not have items in stock.This is a pharmacy to avoid. There are many pharmacies that have far better customer service.
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May 2022 by J P!
Answering the phone is a basic, expected function for a pharmacy. As many reviewers point out, this pharmacy doesn't handle their phones. They have given up completely on customer service and actually caring about people who are in need.
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April 2022 by Skye P.
TLDR: this pharmacy is UNRELIABLE because they don't answer their phone, and your call gets directed to a full voicemail box. This sucks if you urgently need a medication, and you are calling to find out if it is in stock. Edit: I just noticed that another reviewer wrote the following, "THEY NEVER ANSWER THE PHONE AND THEY NEVER CALL BACK IF YOU LEAVE MESSAGES". I wish that I would have seen her review earlier today, because I wouldn't have wasted my time with this clown show, and I probably would have been able to find another pharmacy that could fill my Rx. Additional Details: I needed a numbing cream that was prescribed by my dermatologist prior to an expensive appointment involving laser dermatology. My dermatologist sent the prescription just one day before my 9:45AM appointment. I was concerned that the pharmacy might not have the medication in stock, so I called them several times during the day, while I was at work, to find out whether they had the medication that I needed. Every time I called, there was no answer of the phone, and it directed me to a full voicemail box. When I finally got off work, at 5:30, I went to the pharmacy and they did not have the medication that I needed. If they would have answered the phone during the day, then I could have found another pharmacy that had the medication in stock. It was too late by the time that I got off work, because my dermatologist's office was already closed. The end result for me is that my treatment at my dermatologist's office, which costs several hundred dollars, will not be as effective without the medication that I am supposed to apply an hour before treatment. This totally sucks for me. It also has me thinking that at least I was lucky to not have a more serious problem. A basic function of a pharmacy should be to at least answer the phone. Probably way understaffed. The one person who was working was at least courteous when I showed up in person. I will be using a different pharmacy in the future, and I would recommend the same to others.
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March 2022 by Allison L.
I have filled my prescription at the same time each month for the last two years, however they refuse to order the medication unless they run out. It's a matter of chance whether they have the medication on the day I need it. Two years, every month and they can't anticipate my refill??!? I worked for a retail pharmacy for five years and we always had our medications ready for our regulars, so I know the process. Also the staff is extremely rude when I call, but every month there is a problem so I call to be proactive. As a fellow healthcare worker I feel the stress and burnout, but we need to treat our patients and colleagues with empathy and respect, not dismissal and neglect.
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October 2021 by Cynthia Dalton
The staff at the Pharmacy in Roundhill are very efficient, thorough and provide excellent customer service. A neighborhood pharmacy in a supermarket!
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October 2021 by Ainsley Deming
I have always had good service at this pharmacy.