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October 2024 by Robert Ferron
Love BMO good sevice at it best
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September 2024 by Jérémie page
1h+ wait in line.... Theres only 5 people in front of me. 1-2 workers at desk. This is ridiculous.
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June 2024 by Dayle
Had an amazing experience with Jason Hamilton who worked on our mortgage. Through out the process we were kept in the loop and he really extended a great amount of support to us. Thank you Jason
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June 2024 by David Murphy
I have been to this Champlain branch last Saturday and today. Both times only one teller was working, with many people waiting, and leaving unattended.
Not sure if this is the branch nickle and dime policy or just a staff shortage.
There was another staff visible at the front today at the left desk, but she seemed content on the phone even though the lineup exceeded 7 persons.
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November 2023 by Cristin Lockwood
Been standing in line here on Saturday for 40 min. One teller working, and other bank employees seem to be in the back. What the heck is going on at this bank!? It’s saturday! Expect people to want to do their banking on a saturday!
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October 2023 by Mylene Daigneault
This is the worst bank I have dealt with in 40 years of doing business banking. Understaffed at ALL times, no sense of urgency EVER and never have more than 1 fully experienced teller at a time. I certainly would not recommend to anyone looking for a new bank.
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April 2023 by LP Theriault
I have been a client of BMO for several years. Always had great service at this branch especially with Natasha Robertson. Would recommend her 100%.
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March 2023 by zak Zak
I have a business account Very bad service Waiting long time no one care for you 0 star I close my account I move to other bank
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March 2023 by Cheryl Steeves
I was in the Dieppe branch today for a money exchange and just want to say that the teller who served me was awesome!!! She was very friendly and helpful and was training a new employee at the time. Her skills as a trainer were also impressive. I did not get her name but 5* from me for sure.
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February 2023 by Warren Schella
almost impossible to speak with anyone at the Dieppe branch, very frustrating and after being a client for 50 years I will now switch to another bank. Warren
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January 2023 by William “Ray” Drysdale
So far so good ?
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December 2022 by Bruno Haché
Good service
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December 2022 by Gerard Dugauy
Bad Bank
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September 2022 by Steven Dufour
Disgusted with this branch. Went in due to a check from my father being held, was deposited via BMO app. Biggest mistake of my life. The manager working the teller desk gave me a number to call. Could not tell me any information or attempt to resolve the funds being on hold. I call the number and it's for fraud management.We are both BMO account holders, and the check is flagged for fraud? Appalling customer service. Had the funds been moved via etransfer there would be no hold. Furthermore, had I deposited the check in person, no fraud team would have flagged this. They've frozen my banking account over nothing. Fraud team does not even answer the phone, just says to leave a voicemail with them and they'll call me back? I have mortgage payments and bills tied to this account. Cannot even begin to describe the disgust and rage I have towards BMO right now.I will be writing a letter to head office regarding this situation. If a manager at a branch cannot assist a client in a timely manner what is the point of employing branch reps? Such an egregious mistake with huge consequences. Do not ever use their check deposit option on the app. They don't care what the ramifications are, they don't care about your time or stress or bill payments, they just freeze your account. The worst banking experience I have ever had in my life.
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September 2022 by Steve D.
Disgusted with this branch. Went in due to a check from my father being held, was deposited via BMO app. Biggest mistake of my life. The manager working the teller desk gave me a number to call. Could not tell me any information or attempt to resolve the funds being on hold. I call the number and it's for fraud management.We are both BMO account holders, and the check is flagged for fraud? Appalling customer service. Had the funds been moved via etransfer there would be no hold. Furthermore, had I deposited the check in person, no fraud team would have flagged this. They've frozen my banking account over nothing. Fraud team does not even answer the phone, just says to leave a voicemail with them and they'll call me back? I have mortgage payments and bills tied to this account. Cannot even begin to describe the disgust and rage I have towards BMO right now.I will be writing a letter to head office regarding this situation. If a manager at a branch cannot assist a client in a timely manner what is the point of employing branch reps? Such an egregious mistake with huge consequences. Do not ever use their check deposit option on the app. They don't care what the ramifications are, they don't care about your time or stress or bill payments, they just freeze your account. The worst banking experience I have ever had in my life.
